Where do I begin...... I was on a vacation from Va. Beach, Va. to see my family in Ga. The alert icon informed me that I had 29lbs of air in the rear passenger tire! I got off the next exit, put air in it, and watched the numbers. By the 12-15 mile distance I had lost air again (another alert). I got off the Fayetteville/Ft. Bragg exit and prayed. The Lord provided me with safety and the best possible experience imaginable, just minutes from where I was. I used the "help/roadside assist button" to speak with a MB rep. who directed me with my options. I decided not to wait for a roadside assist, since the air leak was slow, and the closest MB dealer was less than 9 mi. away. When I walked into the dealer, I was a bit anxious, since I did not know what it would take or cost to fix my issue. I also had 2 miniature "German" Schnauzers traveling with me. (One day I hope to go German all-the-way to the AUTObahn!)..*smile* SO, I told James Cypress (check-in) my story, he asked for the keys and went to work! DID NOT even delay to get my name, address, etc .I got my pups out of the wagon, and my car was up on the rack 5 minutes after I drove in! WoW! As I sat on the outside bench, Donna Dunn (Sales) asked "can I give your babies a doggy treat"? Of course! All the while I was at the dealership, I was treated like a local friend, rather than a "Out-of-towner". Woody Barrosse (Service Advisor) kept me informed/updated several times during my stay. Scott Symens (Technician) was polite and patient as I unloaded/reloaded the car of dogs, personal items, cell phone, etc. as he was the "tire guy". And Don McCarthy (Salesman) brought my "babies" water to drink, as well as offering me a beverage and encouraging me to come inside to the waiting area! "We are dog friendly" he said. I mentioned the dogs would bark at the little girl inside and scare her, he then pointed and offered for me to go sit in the Porsche' dealership's waiting area a hundred feet away or less! I smiled and thanked him very much for the offer. I was stunned repeatedly by the hospitality of these individuals. Not just one or two, but all of them where amazing! I think they should be the "stars" of your next customer service video! When I received the bill, I was pleasantly surprised too. The tire had to be replaced, but the technician did his best to try to repair it for me first, and even gave me the metal object I had run over and embedded in the tire. This is the best possible place the Lord in heaven saw fit for me to visit. It was the absolutely best experience I have ever had at ANY dealership, and I have owned several MBs, Corvette, TransAms, Buick, and my first was a 1969 VW! See I made full circle, back to German engineering! I have told this story to family, friends and co-workers already! One of the doctors I work with in our Critical Care department was astonished that I actually have a tire pressure warning system such as I do. God bless you all and Thank you again.
Patricia (Trish) A. Smith RN,CCRN