Mercedes-Benz of Flemington

MB Flemington Service Review Our family enjoys the service we get from MB Flemington in every way. Friendly and professional with a great facility. Their loaner cars are a wonde Our family enjoys the service we get from MB Flemington in every way. Friendly and professional with a great facility. Their loaner cars are a wonderful help for us working daily and need a replacement while ours is getting serviced. Once completed, the car comes back to us in immaculate condition with all items completed. Communication throughout the process is another good quality so that we know when the car will be completed. Text, email or phone - whatever is chosen works well. More

Brake Repair Jami McLaughlin took good care of my needs and organized the use of a loaner car and kept me informed of progress. The actual brake repair appears to Jami McLaughlin took good care of my needs and organized the use of a loaner car and kept me informed of progress. The actual brake repair appears to have been well done. More

Outstanding service The entire staff was excellent and Jami made sure that all of my needs were promptly addressed. Would definitely recommend this service center and Jam The entire staff was excellent and Jami made sure that all of my needs were promptly addressed. Would definitely recommend this service center and Jami to my friends. More

Great experience with exceptional customer service. As always Jami in the service department took great care of everything. She is the reason I continue to buy my vehicles at this dealership. As always Jami in the service department took great care of everything. She is the reason I continue to buy my vehicles at this dealership. More

Definitely recommend Great service, the best price of dealers in the area. Right from the internet inquiry with Janae to the salersperson Neal, found it smooth and friendl Great service, the best price of dealers in the area. Right from the internet inquiry with Janae to the salersperson Neal, found it smooth and friendly. Would definitely recommend More

Flexible team got me what I needed - on my recent visit, the service I was anticipating suddenly required a few more hours of work. Shane immediately solve the problem by finding me a - on my recent visit, the service I was anticipating suddenly required a few more hours of work. Shane immediately solve the problem by finding me a loaner. Susan was helpful , efficient and prefer as always. The work was completed well and the communication around it was superb. The service team makes me happy with my decision to purchase a Mercedes in the past and in the future. What a great team! More

Best Experience Ever; George Berstler is a gentleman I have never come into contact with a better sales professional - George Berstler - or a better dealership - MB of Flemington. I drove about an hou I have never come into contact with a better sales professional - George Berstler - or a better dealership - MB of Flemington. I drove about an hour and a half out of my way to locate the exact GLE that I was trying to find for my wife...and I walked into the best sales experience I ever had. My old ML550 got me there...barely. In the parking lot, the appraiser noticed that the power steering was not working properly. I had no idea what was going on, but the guys helped me get the car back into service to see what happened. As it turned out, a power steering pulley seized right as I got there and it needed to be fixed immediately. Knowing that I was in a tough spot, with no ride home, I had no idea what I was going to do next. I was stranded. George Berstler, then stepped in, and within 20 minutes fixed everything for me. He got me a quick ballpark quote from service. He confirmed that parts were in stock. But since I was in a rush to get back to work and couldn’t wait, George allowed me to drive the GLE I was interested in back home to show my wife...saving me any wasted time, money for an Uber ride and any other trouble I may have had. It was a completely unexpected response and I was so grateful. All George cared about was that I would get home safe and without any hassle. All he asked was that I leave a ballpark number that I would be willing to pay for the GLE after my trade in. I assumed with the power steering issue, the dealership easily could have downplayed my car’s value and lowballed me. Then George called me that night...and I was shocked. He offered me such a great deal on both the GLE and my trade. He knew that he could have taken advantage on my situation but instead he really saved the day and gave us the exact deal we were hoping to get with no tough negotiations or sales tactics. Two days later, I brought my wife back to the dealership with the new GLE and all of the paperwork was ready to go. George insisted that they refill the gas tank and detail the car for us again while we were signing documents. Then he spent as much time as we needed to go over all of the updated features of the GLE, set up my wife's phone through bluetooth, made sure we had everything out of our old car and put in our EZ Pass. I am so appreciative to George, the Ciocca team and everyone we were in contact with at the dealership. It was better than a first class experience...and I will not by another MB without calling George Berstler. He really is a true gentleman. More

Helpful and professional Julian did an excellent job answering my questions and helping me during the purchasing process. I was treated like part of the family and would recom Julian did an excellent job answering my questions and helping me during the purchasing process. I was treated like part of the family and would recommend Julian and MB of Flemington to anyone. More

Julian was Magnificent Throughout the entire interaction Julian was very precise with the information provided, patient, reasonable and overall accommodating. I will defin Throughout the entire interaction Julian was very precise with the information provided, patient, reasonable and overall accommodating. I will definitely be returning to this dealership for my next purchase. More

S550 Service Excellent customer service from Mr. Hoiles from scheduling the service appointment, status updates via text, through to completion. He was very knowle Excellent customer service from Mr. Hoiles from scheduling the service appointment, status updates via text, through to completion. He was very knowledgeable and professional. All of the service items on my list were completed exactly as promised and on time. Car was carefully washed prior to my arrival. All around, a superior customer service experience from Mr. Hoiles and the service department.............My pleasure to provide this review. More