Mercedes-Benz of Flemington

Competence of the mechanics and providing timely status to c Mechanics need to work in teams to diagnose Issues efficiently Establish problem escalation path all the way to Germany so that your mechanics can Mechanics need to work in teams to diagnose Issues efficiently Establish problem escalation path all the way to Germany so that your mechanics can get the help they need when facing complex issues. Provide daily status to customers even if no progress is made in resolving the issue. More

prompt and professional they made very easy and convenient my 20,000 miles service. People were nice and friendly, and ready to help at both drop off and pick-up of the car. they made very easy and convenient my 20,000 miles service. People were nice and friendly, and ready to help at both drop off and pick-up of the car. More

Was a pleasure working with A Izzo Great experience, was trying to replace a vehicle that was totaled in an accident, no one injured, Anthony and his team made it easy, will return the Great experience, was trying to replace a vehicle that was totaled in an accident, no one injured, Anthony and his team made it easy, will return the next time I need a car. More

Regular service appt. All in all my service experience was satisfactory. Josh was great,.... I would have appreciated knowing in advance that as part of my regular servic All in all my service experience was satisfactory. Josh was great,.... I would have appreciated knowing in advance that as part of my regular service that my tires would be taken off, but not automatically rotated. I only received a notification at the completion of service where I was then asked to pay for this 'additional service'. I found this very strange, and would have rather known this up front. Otherwise no issues. More

best Experience Ive ever had In any of MB dealerships in the Tri State area, and Ive been in almost all of them, Ive dealt With Bryan Zanolini GM and Anthony Izzo, its was simply a Pleasure doing business wi Tri State area, and Ive been in almost all of them, Ive dealt With Bryan Zanolini GM and Anthony Izzo, its was simply a Pleasure doing business with them. ( Im not writing reviews type of guy) More

Irganuzation I felt in the 4 years, this was a very unorganized servicing, since new management took over.. Never had problems with sales & service until this tran I felt in the 4 years, this was a very unorganized servicing, since new management took over.. Never had problems with sales & service until this transaction of 11/4. More

Great Everyone was pleasant and helpful regarding my questions! I would recommend this dealership to anyone looking for great service and personable staff. Everyone was pleasant and helpful regarding my questions! I would recommend this dealership to anyone looking for great service and personable staff. Have a great day. More

Great service Getting my car serviced is so easy here. I always get a loaner, which saves me time and energy. My only complaint about this center is that I'm always Getting my car serviced is so easy here. I always get a loaner, which saves me time and energy. My only complaint about this center is that I'm always waiting until the end of the day to hear anything at all about what's going on with my car. This trip I was very lucky to have the loaner because my car was in service for 3 days. I didn't hear anything until 5:15pm the first day and 4:15pm the second day. I would like to have been kept more in the information loop earlier in the day. That being said, the service was still top-notch and the noise coming from my dash board has not returned. More

Terrible My service light came on so I decided to call this service center as this is where I purchased my car from. What a mistake that was. When the person a My service light came on so I decided to call this service center as this is where I purchased my car from. What a mistake that was. When the person answered the phone I asked how much service would cost and if I had any coupons or vouchers as this was my first time bringing the car in for service after buying it. The woman on the phone took my information and responded “yes, you have pre-paid maintenance, so you won’t owe anything for this service”. To my surprise when I brought the car in and spoke with the technician, he told me that I in fact do not have pre-paid maintenance and that I would owe a total of $936. I asked the technician “what about what the lady said when I called and how I wouldn’t owe anything?” and he said “oh that’s only for recalls”. I hope someone from this dealership reads this and fires the whole staff and starts fresh. The woman who handles loaner cars is rude. The sales associates are rude. And most of all this dealership cannot be trusted. I will be moving my future business to Bridgewater Mercedes. More