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Mercedes-Benz of Flemington

Flemington, NJ

4.5
1,580 Reviews

135 Highway 31

Flemington, NJ

08822

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1,580 Reviews of Mercedes-Benz of Flemington

October 02, 2019

New car shopping We have been looking for a GLC300 for about a month. We met with two other dealerships until we came upon the Mojave Silver color. Once Janae told us More

by rp48rp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn, Anthony, Ray, Janae Dutcher, Michael Castor, Kyle Mundhenk
October 02, 2019

Emergency tire repair Jami was able to replace 2 tires without any notice. Was about to take extended trip when I realized 1 tire couldn’t hold air. More

by Mbtom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jami McLaughlin
September 30, 2019

Professional, friendly, and courteous Needed immediate service for a failed battery. Was handled professionally by a short visit to the dealership. Followed Jami from her previous dealersh More

by DW2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jami McLaughlin
September 24, 2019

Every time - triple the estimate Every time I have service done, the estimate is around $300, when I call. Then without doing any inspection, I receive a call for a 10,000 mile servi More

by HUCKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cecelia, Josh, Brooke and GM Bryan. Pat was away all week at training.
Sep 26, 2019 -

Mercedes-Benz of Flemington responded

I am sorry that you feel we did not live up to your expectations. Sometimes when customers call and ask for a price on one service, we give them the price of the service they ask for, then the car comes in, and we can see that the vehicle is actually due for a different service than what was originally asked for. I can understand how that can be confusing, and we are always working to improve communication. When we reviewed the invoice, the $50 coupon was actually applied and was listed as -$50 on the invoice as a separate line item. Bryan, in the interest of customer satisfaction, applied an additional $50 discount. In the end, only an oil change was performed as you requested, we gave you a loaner vehicle for the day(which was not full, and was properly noted) and the total bill you paid was $9. Again, we are sorry that you were disappointed in your service visit.

September 24, 2019

Scheduled 20k service Jami is the reason why I keep coming back to the dealership AND the reason why my had my 86 year Old mother purchase her first Mercedes Benz. I kno More

by KENMAIMONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jami McLaughlin
September 23, 2019

Great experience We recently purchased a beautiful vehicle from Mercedes Benz of Flemington where we had an amazing experience. Everyone on the Team is extremely frien More

by John Fernandes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Horlacher, Bryan Zanolini, Guido Iammatteo
September 22, 2019

Best Dealership We bought GLE Suv recently, had amazing experience throughout from getting the quote to get the vehicle. Staff is great, they have excellent customer More

by Amit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janae Dutcher, Julian Montilla, Guido Iammatteo
September 21, 2019

Vehicle purchase overview Tyler made the entire purchasing process enjoyable. I was greeted at the door when I arrived and he was attentive answered all of my questions and fol More

by MARQ04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Simony
September 20, 2019

Great experience with the service dept Jami is always attentive and helpful. They squeezed me in and gave me a loaner with virtually no notice from me. The service team in Flemington trie More

by DKROONMD
Recommend Dealer
Yes
Employees Worked With
Jami McLaughlin
September 19, 2019

CONSISTENCY Consistent and Exceptional Service including service updates from Jamie that dots the i and crosses the t Check in and checkout is smooth and seam More

by FSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jami McLaughlin
Sep 19, 2019 -

Mercedes-Benz of Flemington responded

Thanks FSS! We're glad to hear it!

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