Mercedes-Benz of Florence

Purchased a new E-Class via a remote transaction and the staff and customer service was outstanding. Decided to pick the car up in person and had an excellent experience with the entire team, Sunshine grac staff and customer service was outstanding. Decided to pick the car up in person and had an excellent experience with the entire team, Sunshine graciously picked me up at my hotel to bring me to the dealership for the delivery. Highly recommended checking them out, even if you are out of the area. More

Service was provided professionally and efficiently.I Service was provided professionally and efficiently. I was also provided information and a telephone number for Mercedes-Benz towing, which I was pre Service was provided professionally and efficiently. I was also provided information and a telephone number for Mercedes-Benz towing, which I was previously unaware of More

The service was done on time and in a polite and professional manner. Jay performed his duties very well. He provided me with the documents for my records after the service was completed. professional manner. Jay performed his duties very well. He provided me with the documents for my records after the service was completed. More

Service excellent and on time appointments and after service clean your vehicle as well and let you if any other needed at a later date service clean your vehicle as well and let you if any other needed at a later date More

Service agent/advisor was very attentive, thorough, respectful, efficient and professional. Tried to assess all possible explanations for sudden acceleration failure. No service, no charge. respectful, efficient and professional. Tried to assess all possible explanations for sudden acceleration failure. No service, no charge. More

The customer service is very great, Provided the needed information and paperwork to let me know what was going to take place with the service of my car information and paperwork to let me know what was going to take place with the service of my car More

Very friendly the gentleman at the service desk he has a lot of knowledge of his job the waiting area very accessible to snacks and drinks lot of knowledge of his job the waiting area very accessible to snacks and drinks More

Cost for an oil change plus fluid additions was outrageous. Will consider having work done another place where service good and price is reasonably good outrageous. Will consider having work done another place where service good and price is reasonably good More

Jay was very attentive and efficient. I was traveling and broke down 4 times because of a tire sensor which was ordered and fixed the day after they detected the problem. Very happy with the service and de broke down 4 times because of a tire sensor which was ordered and fixed the day after they detected the problem. Very happy with the service and dealing with Jay. More

Service was great. Jay always is very helpful and is always anxious to please. He is an asset to the Mercedes Benz Company. The service department is the reason I drive a Mercedes. always anxious to please. He is an asset to the Mercedes Benz Company. The service department is the reason I drive a Mercedes. More