Mercedes-Benz of Foothill Ranch

I bought a certified used vehicle for my commute, because i love the Mercedes brand. I felt as if I bought a Mercedes certified it, it's top notch. After about 4 months of owning it, the paint began to chi i love the Mercedes brand. I felt as if I bought a Mercedes certified it, it's top notch. After about 4 months of owning it, the paint began to chip, and it was evident a cheap paint job was put on the vehicle for purchase. Next the cluster controls started to turn white and chipping on all the buttons. Since I was buying a used car it's probably smart to buy an extended warranty. Wrong, I've owned the car a little over a year now and have at least 5k in repairs after my last visit that's not covered by the warranty. I called the "manager" Ian Hsu, to maybe arrange another car for my commute because this "certified" vehicle was becoming an issue. They offered me a horrible trade in value, and as of now i'm stuck with a used piece of garbage that they threw a bad paint job on, and did not warn me of, in my opinion foreseeable mechanical problems in just a year. Shame on Mercedes of Foothill Ranch, your better than this.... More

Just wanted to write this review in an effort to hopefully help someone with their leasing decision or research into working with Mercedes Benz of Foothill. My personal experience was less than hopefully help someone with their leasing decision or research into working with Mercedes Benz of Foothill. My personal experience was less than optimal leasing a Mercedes from here. I went through three pairs of tires on my vehicle (36,000 miles), which cost me $1k plus dollars in additional expense, I was also later told by a salesman at the dealership that they were aware that there was an issue with unusual wear, which was never addressed by the dealership. I was also told during the leasing paperwork that I would have to return the car with the exact same tires. Prior to the return of the car, I was told to schedule a inspection prior to return and then was told by someone else at the dealer to not schedule the inspection. After returning the car, I was charged extra for damage that did not exist when I returned the vehicle at the end of the lease and received no assistance or follow up when asking..why? All during this time I received multiple emails about getting into new vehicles and deals and so on. If you plan on leasing a vehicle and are not concerned with the details of your agreement, this can be the perfect place to spend your money. If your looking for the best price and service, please do your research and explore your options before leasing here in my opinion. More

I leased a vehicle from Dina Backer in 2016. She told me if I purchased prepaid maintenance and didn’t use it (I didn’t plan to, but because my wife would be using the car I got it in case I needed the conv if I purchased prepaid maintenance and didn’t use it (I didn’t plan to, but because my wife would be using the car I got it in case I needed the convenience of the dealer and loaner cars), I could get a refund. What she failed to tell me was that if I used the car as I leased it (45k miles a year) the maintenance would expire and I would be entitled to nothing. I only figured this out after 11 months of on and off trying to contact MB Foothill Ranch. At least 10 phone calls directly with messages left and never returned. They did call me during that time to try to sell me a new car. Then multiple calls to MB Client Care who couldn’t get a response either until the case was escalated. Then 2 months of back and forth with a specialist who finally told me why I was not entitled to a refund. Their greed to earn the extra $1700 has cost Mercedes a 15 year customer who has recommended multiple friends and family. At one point Calvin Zhao, a sales person who happened to be active on a third party forum, did actually respond to me but he was the only person to do so despite multiple messages left by myself and client care. Jack Croft did help me when I was looking for a new lease and Edward Hwang keeps sending me emails and calling me to ask if I want to lease a new car. Messages were sent to Kashani Mossey, who is supposedly in the finance department, but nobody from the finance department has acknowledged my existence. More

Edward Hwang , General Manager at Foothill, is a poor example of leadership in an industry that strives on reputation. Mr. Hwang failed to simply take responsibility for a problem and make it right. My l example of leadership in an industry that strives on reputation. Mr. Hwang failed to simply take responsibility for a problem and make it right. My lease experience started well with internet salesman, Russ Ellis. He claimed to have the vehicle I wanted with a plan to ship cross country from Foothill to me in Miami, FL within 10-15 days. He was advised multiple times to use transfer license plates from my previous vehicle when registering new car. Foothill was disorganized with paperwork, with setting up Mercedes connect, and with communication with their transport company. After multiple delays, the vehicle finally arrived by the time first month payment was due, nearly a month after they started the lease payment obligation. Pay for one month use before ever seeing the car! Also he failed to disclose the new car had over 120 miles of use. After some fuss, the dealership agreed to reimburse my first payment. All should be good, right? Here’s where the fun begins. They failed to disclose the car was actually obtained from a different dealer that obtained it from even another different dealer. My selling dealer, Foothill, failed to obtain the “letter of origin”, which is basically the vehicle’s birth certificate required for the first DMV registration in the USA. So they delivered my car, but never registered it. They asked me to go to my DMV and do it myself. No problem, right? Wrong... DMV advised me about the missing required letter of origin. Foothill then spent the next 10 days tracking it down to get it. Something that is dealer 101 of selling a car. After waiting the month of delivery, the new car couldn’t leave my driveway for approx two additional weeks until Foothill finally became organized with paperwork to register the vehicle. They used some company to handle it for them but failed to communicate to use my transfer license plate, costing several hundred dollars additional to issue new plates. Ultimately I was put in touch with Foothill’s GM, Edward Hwang. I explained the situation and requested his dealership reimburse me for 1/2 month payment for loss of use of the additional two weeks, plus actual DMV fees reimbursement for damages equal to the overage they cost me for their error. The DMV error being failure to use transfer license plate as agreed and over refund the estimated DMV fees paid in advance. He said he would reimburse the DMV overage and will look into everything else. We spoke one more time days later when he claimed the initial month payment reimbursement (remember that - for the month of transport) should cover everything. I explained again, that reimbursement covered actual loss of use for failure to deliver car during that time. That the open issue at hand is their failure to obtain and provide letter of origin which caused additional two weeks loss of use plus reimbursement of DMV overage fees and DMV additional costs due to their error of not using transfer plates as advised to them several times in advance in writing throughout the lease purchase. Mr. Hwang never again responded. He avoided each of my phone calls thereafter and failed to ever call back. I filed a complaint with MB-USA who guaranteed me a call back from Mr Hwang within 3 days. Mr. Hwang failed any attempt to reach me. I escalated my complaint to MB-USA where I learned Mercedes has no control of its dealerships, altering my view of the Mercedes brand for the first time. Mr. Hwang again failed to make any effort of contact. I then took to the internet to research Foothill reviews and was shocked to discover a few things. One, there are serious complaints against my Foothill sales person. And Foothill’s rating at the Better Business Bureau is rated an “F” rating. Yes an “F”! Many complaints against this dealership, many naming Mr. Edward Hwang by name. The unresolved damages equal $393.75. Mr. Hwang chose not to do the right thing by choosing to ignore this loyal Mercedes customer. My goal now is to insure others learn of my poor experience with Foothill dealership, and how it has altered my view of the Mercedes brand. And for MB-USA to know that Mr. Hwang’s handling of my case will cost them loss of my next substantial vehicle purchase. MB-USA can easily verify my 2017 S550 Cabriolet was in an accident approx two weeks ago when air bags were deployed and Mercedes Connect was alerted to the accident. My intent would have been to replace it with a newer model S560 Cabriolet (a $150,000+ MSRP vehicle) without hesitation. But because of Mr. Hwang’s handling of this small $393.75 reimbursement failure, I am now considering BMW 850i Cabriolet, and my introduction to the BMW family. I am currently an owner of three Mercedes vehicles and have had several AMG models previously as well. I’ve never looked elsewhere from Mercedes until this experience introduced me to a competitive product by BMW. I am planning to purchase this luxury vehicle in the next few days and it won’t be with Mercedes unless someone from MB-USA gets involved to resolve this open issue. My issue with Mercedes Benz of Foothill Ranch and specifically with Mr. Hwang’s failure as a General Manager at a Mercedes brand dealership. The automobile industry is all about customer service for customer retention and Mr. Hwang needs some schooling in customer service. Plus I now share this experience regularly with car buddies at car shows that I attend thought the year. At this moment, MB-USA can thank Edward Hwang for opening my eyes to consider BMW for a BMW 8-series vehicle instead of a Mercedes Benz S-class purchase. Big mistake...huge Craig in Miami More

Very good GLC custom order experience Overall, very positive experience with Russ on custom order GLC. Russ was open to help us with custom build and ordering the car how I wanted; the pri Overall, very positive experience with Russ on custom order GLC. Russ was open to help us with custom build and ordering the car how I wanted; the price given once the car arrived was also fairly competitive. More

Russ helped me with my GLB lease. He is always available when I have questions or need some help. Very patient when answering my questions. Great service. Highly recommend. when I have questions or need some help. Very patient when answering my questions. Great service. Highly recommend. More

Seamless, professional car-buying experience! Great dealership -- big thanks to the team at Mercedes Benz of Foothill Ranch for making my car-buying a simple, enjoyable process. The professionalis Great dealership -- big thanks to the team at Mercedes Benz of Foothill Ranch for making my car-buying a simple, enjoyable process. The professionalism, communication and hospitality they all showed me - particularly Conrad Cave and Jack Croft - helped make a major purchase easy. The were patient as I asked many questions about the car, walked me through the E400's features (both pre- and post-sale), and generally made the entire experience seamless. Also, shout-out to Mossy Kashani in finance, who went the extra mile to help me lock-in a great rate, thanks! I wish all auto dealerships were this pleasant to deal with. My experience here will certainly have me coming back to Mercedes-Benz again in the future. More

This dealership is amazing! We did a lease return and got into a new 2020 GLC! The whole process from beginning to end was quick and easy. Calvin, Ken, and Nima helped us through the whole process and they w into a new 2020 GLC! The whole process from beginning to end was quick and easy. Calvin, Ken, and Nima helped us through the whole process and they were very straight forward and professional. We also purchased something at the parts department and David stayed open after closing for us! My family and I will definitely be coming back here and I recommend everyone to come here as well! More