Mercedes-Benz of Foothill Ranch

I had one of the most disappointing car-buying experiences I’ve ever had at Mercedes-Benz of Foothill Ranch. As an out-of-state buyer, I expected the process to be straightforward, but it turne experiences I’ve ever had at Mercedes-Benz of Foothill Ranch. As an out-of-state buyer, I expected the process to be straightforward, but it turned into a stressful week of poor communication and unprofessional treatment. I was initially told the dealership couldn’t accept my financing because it was an out-of-state purchase. After spending time arranging for my bank to wire the funds instead, I was then told the real issue was only that they don’t accept Navy Federal draft checks. Had that been explained from the beginning, it would have saved me a great deal of unnecessary stress. Once payment was arranged, my salesperson Salar Azarli, repeatedly called and texted me during work hours even after I explained I wasn’t available. When I finally returned his call, he greeted me with, “Oh wow, there you are,” and then asked how someone my age could afford the vehicle. Despite already having financing approved, I was questioned about my income and told it was to make sure I wasn’t “a terrorist or a scammer.” While I understand fraud prevention is important, the way it was handled felt disrespectful and inappropriate. I was also told my driver’s license verification was optional and could be bypassed. The very next day, I was informed it was actually required and was delaying my purchase. When I expressed my frustration after dealing with multiple issues throughout the week, I was met with the response, “Really, DeAnthony? You’re getting frustrated because you have to take another picture? It’s not that serious.” That comment completely dismissed everything I had experienced. I asked to speak with a manager and had to insist multiple times before my request was honored. I spoke with Mossy Kashani. Unfortunately, I left that conversation feeling just as dismissed, as my concerns were met with excuses instead of accountability. I purchased the vehicle because I loved the car—not because I was satisfied with the customer service. Buying a luxury vehicle should make you feel valued and respected. Instead, I left feeling stressed, belittled, and unheard. I sincerely hope this dealership improves its communication, professionalism, and the way it treats future customers regardless of their race. More

I came in as a returning customer after my relatives warned me to not work with this dealership. My first mistake I know. I purchased a new lease and the sales person screwed up my payment leaving me wi warned me to not work with this dealership. My first mistake I know. I purchased a new lease and the sales person screwed up my payment leaving me with $300 bill that was not my responsibility. Fast forward ~ 2 months I was receiving multiples phone calls from MBFS about the bill AFTER Allam in finance said he fixed the issue with MBFS. I called every other day for 2 weeks to resolve the issue, they kept saying he’s “with customers”, so I walked in 10 mins later to see Allam I kindly ask, is Allam available? He says “what are you a cop?” This review is to outline and highlight the unprofessional behavior Allam had with me. He said he refuses to help me because I am being sarcastic? Mind you, I started the conversation with the facts and advised him I will not be returning to this dealership with my business. I want to point out the general manager Mossy-nice guy who is reliable and professional. It is unfortunate that customers like myself spending money at this business are treated with such disrespect. More

I purchased a Certified Pre-Owned Mercedes-Benz from Mercedes-Benz of Foothill Ranch and had a disappointing experience shortly after the sale. Within a few days of buying the car I began noticing som Mercedes-Benz of Foothill Ranch and had a disappointing experience shortly after the sale. Within a few days of buying the car I began noticing some vibration when going down hills while braking. I let it go thinking no way there could’ve been an issue with the car since it passed a CPO Mercedes inspection. But it got way worse then less than two months and only 1,388 miles, I began experiencing a dangerous braking issue, including soft braking and noticeable wheel vibration. I brought the vehicle back to the dealership and was informed that the front rotors are warped, with a repair cost of approximately $1,600. Brake components should not fail this quickly especially on a vehicle sold as “Certified Pre-Owned.” This strongly suggests the issue existed at the time of sale and should have been identified during the inspection process. Despite this, the dealership has refused to take responsibility. The main reason for purchasing a CPO vehicle is peace of mind and confidence in the inspection process. In this case, that expectation was not met—particularly given that this involved a safety-related issue. More

We recently purchased our second car from Mercedes-Benz of Foothill Ranch, and once again had a great experience. Everyone was wonderful, especially our sales advisor, Sean Roslon who provided exceptional of Foothill Ranch, and once again had a great experience. Everyone was wonderful, especially our sales advisor, Sean Roslon who provided exceptional service with care, knowledge, and patience. I highly recommend the dealership, and especially Sean. More

Katie is totally cool! I have contacted her last year and stayed in touch until this year to make a purchase. She’s never pushy - always available, always provides full inf I have contacted her last year and stayed in touch until this year to make a purchase. She’s never pushy - always available, always provides full information and supportive. She treated me with respect yet totally helpful and practical. I’ll always look for Katie for my future Mercedes! More

Worked with Jared Becker to get my CPO wagon. Jared went above and beyond to make it work and I wouldn’t have gotten the car without his commitment to getting it done. Very happy with my new e450 Jared went above and beyond to make it work and I wouldn’t have gotten the car without his commitment to getting it done. Very happy with my new e450. Only negative was the dealership being totally unwilling to work out delivery despite my not being local. More

The sales people a foothill Ranch, Mercedes-Benz were not pushy, but they provided the service. Katie was my sales lady. she was informative, and very helpful. She was extremely customer oriented and excelle pushy, but they provided the service. Katie was my sales lady. she was informative, and very helpful. She was extremely customer oriented and excellent at communicating online and provided all the information that I asked for. I will recommend her to anybody who want to buy Mercedes at foothill Ranch. More