Mercedes-Benz of Foothill Ranch

Pleasant & helpful staff that care about their clients Wonderful experience and classy customer service. They care about their customers and "potential" clients' satisfaction. My experiences was pleasant, Wonderful experience and classy customer service. They care about their customers and "potential" clients' satisfaction. My experiences was pleasant, I submitted my interest in buying a MB online and then I got contacted by client Care Specialist, Livia, who kept initiating contact till I actually got an appointment and sat down with the internet Sales Manager Karim Elshaabini, the nicest most pleasant helpful person, he cares about his clients and invests his utmost and best effort to meet their needs and stay in their budget range. It took some time to actually get a deal, and even if a deal didn’t happen I would've still been very satisfied with how amazing they treated me and helped me. At the end I got a sweet great deal and therefore I want to thank everyone at Mercedes Benz of Foothill Ranch for the providing the highest standards of customer service. I am definitely going to recommend everyone I know to buy their cars from you. More

Russ Ellis is beyond amazing! This is our 4th lease transaction and he is our guy as long as I am driving a Mercedes. We originally met him at MBLN and followed him over to Foothill Ranch. He is organi transaction and he is our guy as long as I am driving a Mercedes. We originally met him at MBLN and followed him over to Foothill Ranch. He is organized and professional and there to help. I offer top notch service to my clients and when I get to be a customer I want that same service, Once again Russ exceeded our expectations! More

Patient and Professional Conrad is a class act! He is knowledgeable, professional and personable. I enjoyed working with him throughout my decision making process and his fo Conrad is a class act! He is knowledgeable, professional and personable. I enjoyed working with him throughout my decision making process and his follow through was commendable. If you're searching for a Mercedes Benz and wish to have a positive experience, then I recommend Conrad. More

Very Straightforward Process and Fair prices. Conrad is patient and works hard to give a fair Deal. The dealer itself is very professional. Great Team patient and works hard to give a fair Deal. The dealer itself is very professional. Great Team More

Bad business I thought I can trust him with all my car deals but I found out he is not honest with me. Ending up bought a car from a different place. I thought I can trust him with all my car deals but I found out he is not honest with me. Ending up bought a car from a different place. More

Service I had a problem with my car and was fixed last year however the problem came back and took it in to Foothill Ranch Mercedes. They kept my car for a we I had a problem with my car and was fixed last year however the problem came back and took it in to Foothill Ranch Mercedes. They kept my car for a week and the service adviser never once called do provide update status on the car. I called couple of time to follow up and I found out the technician struggled to replicate the problem and asked if they can extended test drive. So what does that mean?? Service adviser did not specify how much even after I addressed my concern about my mileage. After less than a week I called to follow up and to find out not only they did not fix the problem but put on 250miles on my car. Did they take my car on a joy ride??? Explain to me how do a customer walk away with their car not being fixed and also let dealer use up that much mileage. Dealer told me to deal with cooperate and after many calls to cooperate, they said this is dealership problem and will need to have them compensate me. I called the service manager and I only got his rude comment as if I’m a female and has no clue what I’m complaining about. He offer to give me $40 credit to use toward my service at the dealer. Are you kidding me??? I wouldn’t recommend this place to anyone if this is how they treat their customer’s car!!! More

Excellent From the start till the end ... at first, had no intention of buying one, just looking around ... but excellent service by Russ Ellis ... provided com From the start till the end ... at first, had no intention of buying one, just looking around ... but excellent service by Russ Ellis ... provided comparison of many different options and explained clearly .. very satisfied ... More

They earned a loyal customer from first visit! Very professional, sales consultant knows product inside out, and very pleasant staff, from minute I walked in. Focus on safety is what I appreciated Very professional, sales consultant knows product inside out, and very pleasant staff, from minute I walked in. Focus on safety is what I appreciated most. More

Excellent Satisfaction Just stop by for shopping around and next thing was purchasing E class sedan. Russ and the team are very patients & willing to us in many way, buyin Just stop by for shopping around and next thing was purchasing E class sedan. Russ and the team are very patients & willing to us in many way, buying process are Sooooo pleasant and we felt very much in trust. We would highly recommend Russ to everyone and never known any salesperson in California is so trusty. It was a pleasure to find right dealership Thank you Russ, you are awesome !!! Dr. & Mrs. Park More