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Mercedes-Benz of Foothill Ranch - Service Center
Foothill Ranch , CA
153 Reviews
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153 Reviews of Mercedes-Benz of Foothill Ranch - Service Center
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April 13, 2014
Stellar Service | Highly recommend this dealership I appreciate the outstanding customer service that Assistant Manager Jean Youkhaneh provided. It was stellar! I borught my E350 in for service and I I appreciate the outstanding customer service that Assistant Manager Jean Youkhaneh provided. It was stellar! I borught my E350 in for service and I was actually able to receive same day service, Jean kept me informed of my estimated wait time, came and found me in the waiting room to update me and had my car completed and washed while I worked at the business desk. To top it off he walked me out to my car and handed me an ice cold bottled water for the road on a warm day. Foothill Ranch Mercedes really takes great pride the extra attention to detail and it makes all the difference. Jean was courteous, efficient and greets his customers with a warm smile! I have bought several cars from Mercedes Benz and will continue to do so ….all because of the customer service I receive from my purchase to maintenance repairs. What a great team they have put together to makes customers feel respected and valued. Best, Cynthia Corbett More
by seecynthia
March 11, 2014
Taking in a car for service is not usually easy nor pleasant. However, MBFR and David Gover specifically, make it as painless as possible. The work on my car is completed in a timely and cost-effectiv pleasant. However, MBFR and David Gover specifically, make it as painless as possible. The work on my car is completed in a timely and cost-effective manner. David always greets me with a smile. He also exactly explains the process in which my car will be handled. I will forever and for always take my car to MBFR for service. Thank you, David! More
by Schnappy11
Employees Worked With
David Gover
June 30, 2012
Took my car for service got service b completed among other little things. the main problem, had a 1000 voucher from mercedes benz to replace the laft head lamp, Dave quoted 1680, then the next day pric other little things. the main problem, had a 1000 voucher from mercedes benz to replace the laft head lamp, Dave quoted 1680, then the next day price for the parts and labor dropped to 1291, turned out that i ended up with different lamp colors, but according to dave for an extra 130, they can be the same, he took my 1000 voucher i had to paid 291 out of my pocket and he will not retun the old parts, lastly he did not care ,neither did he acknowledged that he failed to disclose that the lamps were different colors. Took car to mechanic doen the street, he checked the lamp and I am now missing the sealers that goes around the lamp. HORRIBLE, waiting on Chris Erickson, service manager to get back to me regarding this matter, reported them to the department of internal affairs of mercedes benz corporate office. More
by rabw2012
Employees Worked With
Dave, service department representative, David Gover
