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Mercedes-Benz of Foothill Ranch - Service Center

4.7

10 Lifetime Service Reviews

81 Auto Center Drive, Foothill Ranch , California 92610

10 Reviews of Mercedes-Benz of Foothill Ranch - Service Center

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March 16, 2018

"Eddie and his staff are first class. "

- JWPOC

Eddie is a pleasure to work with. He knows the MBZ brand and how to listen to the customer. He has a long history of working in service.

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Recommend Dealer
Yes
Employees Worked With
Eddie Granados
Apr 26, 2018 -

Mercedes-Benz of Foothill Ranch responded

Thank you for taking time to submit a 5-star review for Mercedes-Benz of Foothill Ranch. We are pleased you had a wonderful experience with Eddie. We appreciate your business!

June 28, 2017

"This is what a trip to the dealership should be--always."

- Adam C

Had warranty work done at this location to resolve the "Covered Fuel Tank Components" problem and did not feel like a low priority or second class citizen. Service Advisor, Henry Eiring ensured the vehicle did not leave the shop until the work was done absolutely right. Mr. Eiring kept in contact with status updates and delivered an informative inspection report. There was no scam and felt no pressure; the entire experience was straight forward and fact based. I would recommend MB of Foothill Ranch and especially the effort of Mr. Henry Eiring.

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Yes
Employees Worked With
Henry Eiring
August 04, 2016

"Easiest car purchase ever"

- jackiek

This is the third car, that I've purchased from Foothill Ranch Mercedes Benz, and without doubt the best experience thus far Frank Moyeb is fantastic.

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Recommend Dealer
Yes
Employees Worked With
Frank Moayed
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ian Hsu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Edward Hwang
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 11, 2016 -

Mercedes-Benz of Foothill Ranch responded

We truly appreciate you taking the time to leave us a review. Thank you for your business!

April 23, 2015

"Honest and friendly service department"

- rebecca1

David G in the service department is outstanding. He takes great care of us, getting our car taken care of quickly and efficiently. He is consistently warm, friendly and welcoming. We always know we can trust his opinion and service. Thank you for having such a great guy on your team!

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Recommend Dealer
Yes
Employees Worked With
David Gover
April 11, 2015

"Best Service Rep "

- 49coventrylady

Our experiences at Foothill Ranch Mercedes Benz has always been prompt courteous service. Our service rep David Gover has gone above and beyond many times, including just as he was about to leave for the day a few weeks ago he stayed to accommodate an urgent request. He waited for us to arrive there, he had all necessary paper work ready for me to sign, a rental car was ready as well. When we call to make an appointment with David whether it is a scheduled service or not he always does his best to have the car ready ASAP depending on what service is needed. If we need a rental the rental rep is always polite and courteous and efficient. We are very pleased with MBFR they also have great car wash guys. We have purchased one car there and plan on buying another one in the future. We also recently bought an extended warranty for one of our cars, even with that the service has never been any different, whether new or old warranty or not. Always consistent service,

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Recommend Dealer
Yes
Employees Worked With
Other Employees : David Gover
Apr 14, 2015 -

Mercedes-Benz of Foothill Ranch responded

Hi 49coventrylady, Thank you for the great feedback and I am pleased to hear that David was able to deliver a 5-star experience that we are committed to providing. We look forward to serving you in the future. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Foothill Ranch Direct 949-347-3826 btaber@mbfoothill.com

November 12, 2014

"Service with Integrity"

- Libbycs

I just took my GLK350 to MBZ Foothill Ranch to get tire pressure checked & fixed. I also had them check a wiggling problem in my steering wheel; possible wheel alignment issue (so I thought). Turns out it was not an alignment issue but rather, a warped rotor which would also require new front break pads, about $600+ cost. Aaah! The problem that I had with this, is that I had just changed the very same set of rotors and break pads less than 6 months ago. My service advisor, David Gover advised me that the problem was caused by after market wheels installed in my car. I pointed out to them, (David and his manager Ron) that it had the exact same wheels when I had the rotors and break pads replaced back in April (almost 6 months ago) and felt that I should have been warned then. David discussed the matter with his manager Ron Godin. David called me soon after and advised me that MBZ Foothill Ranch will replace my front rotor and pads at no cost to me. I was very impressed with the way MBZ Foothill Ranch put the customer's concern ahead, unlike most company's CYA (cover your a-s) approach to save a few bucks. Never once did they put me on the defensive. My service advisor, David Gover and Service Manager Ron Godin turned a problem into a huge sigh of relief. I would give MBZ Foothill Ranch way more stars than just the 5 STARS that this site would allow because integrity is priceless. Rest assured everyone that if you ever take your car to MBZ Foothill Ranch for service, you are in the hands of very capable and honest advisors. I have never written a review for a car dealership before. However, my experience today has compelled me to do one. Thank you David and Ron and MBZ Foothill Ranch!

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Recommend Dealer
Yes
Employees Worked With
David Gover
Nov 19, 2014 -

Mercedes-Benz of Foothill Ranch responded

Hi LIbbycs, Thank you for sharing your experience with us. We're pleased to hear that you genuinely appreciated our efforts and look forward to serving you in the future. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Foothill Ranch Direct 949-347-3826 btaber@mbfoothill.com

October 28, 2014

"Five + One Star Service - Excellent Service Department "

- sigx5

Job well done by Christian Williams and his technician. If you need to find a good service adviser, he is the one; very knowledgeable for the issues and friendly to the first time customer,one trip - problem solved. Really pleasure to work with him - Outstanding!!!

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Recommend Dealer
Yes
Employees Worked With
Christian Williams
April 13, 2014

"Stellar Service | Highly recommend this dealership"

- seecynthia

I appreciate the outstanding customer service that Assistant Manager Jean Youkhaneh provided. It was stellar! I borught my E350 in for service and I was actually able to receive same day service, Jean kept me informed of my estimated wait time, came and found me in the waiting room to update me and had my car completed and washed while I worked at the business desk. To top it off he walked me out to my car and handed me an ice cold bottled water for the road on a warm day. Foothill Ranch Mercedes really takes great pride the extra attention to detail and it makes all the difference. Jean was courteous, efficient and greets his customers with a warm smile! I have bought several cars from Mercedes Benz and will continue to do so ….all because of the customer service I receive from my purchase to maintenance repairs. What a great team they have put together to makes customers feel respected and valued. Best, Cynthia Corbett

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Yes
Apr 15, 2014 -

Mercedes-Benz of Foothill Ranch responded

Hi seecynthia, Thank you so much for this great review about Jean Youkhaneh and the rest of the Mercedes-Benz of Foothill Ranch team that helped you. Experiences like this is what we strive for, thank you and I sincerely hope you enjoy every mile in your Mercedes-Benz! Thank you, Brian Taber Director of Marketing/Communications Mercedes-Benz of Foothill Ranch Direct 949-347-3826

March 10, 2014

"Taking in a car for service is not usually easy nor..."

- Schnappy11

Taking in a car for service is not usually easy nor pleasant. However, MBFR and David Gover specifically, make it as painless as possible. The work on my car is completed in a timely and cost-effective manner. David always greets me with a smile. He also exactly explains the process in which my car will be handled. I will forever and for always take my car to MBFR for service. Thank you, David!

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Recommend Dealer
Yes
Employees Worked With
David Gover
Mar 10, 2014 -

Mercedes-Benz of Foothill Ranch responded

Hi Schnappy11, Thank you so much for this great review about David Gover and the rest of the Mercedes-Benz of Foothill Ranch team that helped you. Experiences like this is what we strive for, thank you and I sincerely hope you enjoy every mile in your Mercedes-Benz! Thank you, Brian Taber Director of Marketing/Communications Mercedes-Benz of Foothill Ranch Direct 949-347-3826

June 30, 2012

"Took my car for service got service b completed among..."

- rabw2012

Took my car for service got service b completed among other little things. the main problem, had a 1000 voucher from mercedes benz to replace the laft head lamp, Dave quoted 1680, then the next day price for the parts and labor dropped to 1291, turned out that i ended up with different lamp colors, but according to dave for an extra 130, they can be the same, he took my 1000 voucher i had to paid 291 out of my pocket and he will not retun the old parts, lastly he did not care ,neither did he acknowledged that he failed to disclose that the lamps were different colors. Took car to mechanic doen the street, he checked the lamp and I am now missing the sealers that goes around the lamp. HORRIBLE, waiting on Chris Erickson, service manager to get back to me regarding this matter, reported them to the department of internal affairs of mercedes benz corporate office.

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Recommend Dealer
No
Employees Worked With
Dave, service department representative, David Gover
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