Mercedes Benz of Fort Mitchell

Once again, I am delighted to express my appreciation to the team of professionals ..whom I would refer to as.the "customer service gurus"! Starting with Alex Weber, our sales person, who got things moving- the team of professionals ..whom I would refer to as.the "customer service gurus"! Starting with Alex Weber, our sales person, who got things moving--excellent coordination with service & valet department"--outstanding! Thank you also to the service department member for programming my new key! I'm sorry I didn't catch your name but please accept my gratitude just the same! I will be remissed if I fail to mention Bradley Biddle, "valet department pro". He coordinated pick up and delivery of my G63-- to perfection! Who does that nowadays? Bradley did! Bottom line, he listened with a compassionate ear and delivered with a smile! He made me feel like a valued customer-- he gets the "golden buzzer"! Thank you Bradley and please extend my gratitude to your valets...they represented their company with pride! Every single employee treated my concerns with a sense of urgency, integrity, and respect! Although there is one more piece missing to complete my key I was told this piece will be sent directly to my home...I am not worried because I know Alex will follow up and ensure I receive it--No doubt! Well done TEAM!🙌 Simone 😊☝️ More

Trent was great for helping me work out a deal and Alex helped me get all set up in my new ride. Thank you helped me get all set up in my new ride. Thank you More

Great experience at the Mercedes dealership, professional, smooth, and no pressure. The team made everything easy and straightforward from start to finish. Highly recommend Ft. Mitchell location professional, smooth, and no pressure. The team made everything easy and straightforward from start to finish. Highly recommend Ft. Mitchell location! More

My salesman Alex was the best , this is my 5th car purchase from a dealer and Alex did everything possible to make it happen . He kept in touch with me thru out of process, any questions I had was a purchase from a dealer and Alex did everything possible to make it happen . He kept in touch with me thru out of process, any questions I had was answered and helped with . I recommend Alex Weber . More

Elhadj was an exceptional Mercedes-Benz salesman—professional, knowledgeable, and made buying my GLE 450 effortless! salesman—professional, knowledgeable, and made buying my GLE 450 effortless! More

Everyone was helpful and nice! Good service and car looked great on delivery. This is my 3rd car bought from this dealer and was great every time. Good service and car looked great on delivery. This is my 3rd car bought from this dealer and was great every time. More

Excellent - Alex Weber really went out of his way to make sure everything was sorted. I bought sight unseen from out of state and they made the process smooth. total time there was about 30 min. Really helpf sure everything was sorted. I bought sight unseen from out of state and they made the process smooth. total time there was about 30 min. Really helpful and organized. Everything as promised. More

The Koram Family thank Matthew Runyon for his outstanding customer service. I had an opportunity to discuss my concerns with Matthew regarding my son's (Randolph) vehicle. All four tires on his vehicle neede customer service. I had an opportunity to discuss my concerns with Matthew regarding my son's (Randolph) vehicle. All four tires on his vehicle needed to be replaced and he helped me decide on the best course of action to include selecting the best tires! Sadly, nowadays, great customer service is rarity but in this case, Matthew went above and beyond, he cared, he listened, he didn't judge..he was...he is...a true professional who takes pride in his job and the customers he serves! Thank you again Matthew for working with a mom who cares deeply about the safety of her son and his family! YOU are a GEM! With gratitude, Simone More

Memorable delivery experience from beginning to end picking up our beautiful G-wagon! Alex greeted us at the door, was extremely courteous and responsively took care of our every need. Todd Morgan wa picking up our beautiful G-wagon! Alex greeted us at the door, was extremely courteous and responsively took care of our every need. Todd Morgan was fast, affable and professional. He was very attentive and added immeasurably to the overall experience. Simone commented, he made her feel appreciated. And Noah was an absolute genius in his knowledge of the vehicle and his ability to teach us how to be comfortable with some of the more complex applications. We left feeling quite pleased with our purchase. It was a great drive home...thank you. More

Alec was both highly personal and professional, clearly understanding our needs and pairing us with the perfect car for our family. Alex was very detailed while explaining our car systems and review, confi understanding our needs and pairing us with the perfect car for our family. Alex was very detailed while explaining our car systems and review, confidently answered all our questions. More