
Mercedes Benz of Fort Mitchell
Fort Mitchell, KY
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We searched for our vehicle locally and then nationally, but due to the chip shortage - availability was at a premium. Based on our locality, we found one vehicle that matched our search. Made a call to spe but due to the chip shortage - availability was at a premium. Based on our locality, we found one vehicle that matched our search. Made a call to speak with a sales person, connected with Todd and within 15 minutes had a hold placed to purchase the vehicle. Completed all paperwork between the dealership and our bank virtually and also found out that we were within the free delivery area (Bonus!). The entire process: purchasing virtually, the delivery of our vehicle, literally to our doorstep - complete with a personalized walk-through demo in our driveway, was beyond the BEST car purchasing experience we have ever had! Todd H. and Noah L., along with Travis (who followed to bring Noah back to the dealer) - THANK YOU for providing such a complete, professional and easy process for us! We are a MB/AMG family, so you’ve just gained our loyalty for life & that of our family/friends, who are in the market for a new MB/AMG! More
I have to say I the BEST Sales Consultant in Jeremy Agbomi. Jeremy kept me up to date with the status of my new vehicle. Now that we are getting warmer I can really enjoy my new E450 Cabriolet. Thank Agbomi. Jeremy kept me up to date with the status of my new vehicle. Now that we are getting warmer I can really enjoy my new E450 Cabriolet. Thank You Jeremy. More
Excellent experience ordering a new car with Alec Driscoll. He helped me make all the necessary decisions around specifications with his experience and knowledge, and anything he wasn't sure about he Driscoll. He helped me make all the necessary decisions around specifications with his experience and knowledge, and anything he wasn't sure about he got the answers from someone who did. He has a great, positive attitude and delivers excellent customer service. Noah provided excellent technical explanations and demonstrations of how everything works on the vehicle from a user standpoint. MB trains their personnel very well to be sure the customer know's how to operate their vehicle to it's potential. Noah understood everything very well and delivered it. Five stars for Alec and Noah, as well as everyone else who helped me and the facility itself. More
Excellent service! I could not be happier with my experience. Fernando and Noah went above and beyond to make my experience purchasing my first Mercedes-Benz a positive I could not be happier with my experience. Fernando and Noah went above and beyond to make my experience purchasing my first Mercedes-Benz a positive one. Fernando had all the paperwork ready for when we arrived. Fernando and Noah stayed after closing to walk us through setting everything up in my car and answered all of our questions. They were great! More
Dan Tilley at Mercedes Fort Mitchel is the absolute best! The customer service was above and beyond. I live in Oregon and was looking for a Sprinter van to convert to a mobile grooming van with Hanvey in Sou The customer service was above and beyond. I live in Oregon and was looking for a Sprinter van to convert to a mobile grooming van with Hanvey in South Carolina. I called and emailed endless dealerships looking for a van that would work for this conversion. Instead of just telling me, we have none like the other dealerships, he said I don't have the one you asked about, but I do have another that just might work. This model was bigger than the models that Hanvey Engineering had specs to build, so they told me no it won't work. It was upsetting because had been looking for months. Dan Tilley became my advocate and contacted Hanvey to come up with a plan of how they could make this model work. Because of him advocating for me, Hanvey decided to add this model of Sprinter to the models they now will convert to grooming vans! He turned their no into a yes! Now that is AMAZING customer service! The sales experience was as if I was buying from a dear friend. The absolute best! More