Mercedes Benz of Fort Mitchell

We traded in our 2015 ML 350 for a 2026 GLE 350. From start to finish we received great customer service. Todd, the sales manager, was great and communicated via text, which is what I prefer. He From start to finish we received great customer service. Todd, the sales manager, was great and communicated via text, which is what I prefer. He answered all my questions quickly. Then we went in to the dealership and from the friendly woman (I think her name was Blair) at the front desk to Trey, our sales associate, to Pat the business manager, to Alex, who patiently explained the technology, of which there is a lot, we received excellent service. I'm going to go back to talk to Alex and get a more in depth schooling. If you want friendly people who treat you right, this is the place to go! More

I recently purchased a Sprinter. I did not know much about the vehicles Patrick Pointer was very helpful. He talked me through every step and insured. Everything was done as fast as I did not know much about the vehicles Patrick Pointer was very helpful. He talked me through every step and insured. Everything was done as fast as possible. 10 out of 10 would recommend. More

A month ago, my husband and I stopped at the dealership to look at the GLC 300. After years of BMW, I was looking to possibly make a change. Donnie approached us, patiently listened to my questions and con to look at the GLC 300. After years of BMW, I was looking to possibly make a change. Donnie approached us, patiently listened to my questions and concerns, showed us some options, took a test drive with us and understood when we left to think about it. There was no pressure to decide right then. Fast forward to this past weekend when we came back with all the same feelings and I was still on the fence. Donnie showed more patience, more understanding and still absolutely no pressure. Last evening, we picked up the new GLC 300. The friendliness, patience and personal attention is a big part of why we chose the car and dealership. The lease paperwork was quick and Pat went over everything. Next up was Noah who went over all the details of the in car functions. He also assured me he's a phone/text away if I need any help with anything after we leave. I can't say enough about our experience. I would recommend going to see Donnie for sure! More

Very attentive and helpful. Kept true to their word and little hassle in negotiating. Service has been a breeze! Kept true to their word and little hassle in negotiating. Service has been a breeze! More

We walked in to the dealership and were greeted right away by Sam. Sam was incredibly knowledgeable about the features of the two models we looked at. He went above and beyond to make sure all our questi away by Sam. Sam was incredibly knowledgeable about the features of the two models we looked at. He went above and beyond to make sure all our questions were answered. Sam was never pushy. He was always patient. I 100% recommend Sam and look forward to my next car buying experience with him! More

A seamless car buying experience with top notch service on all fronts. We especially appreciated Alex Woods showing us all the technology and features on our new car. on all fronts. We especially appreciated Alex Woods showing us all the technology and features on our new car. More

Excellent Service and well trained staff - Thanks to Mr. Fernando and Alex - good Team - appreciate all the help and am sure they will teach me what i have to learn to enjoy the car Fernando and Alex - good Team - appreciate all the help and am sure they will teach me what i have to learn to enjoy the car More

Mercedes Sprinter of Fort Mitchell Kentucky is the best, They took care of my Sprinter with no notice. I had to have it toad in there. Lydia and her team great communication great service. I will definitel They took care of my Sprinter with no notice. I had to have it toad in there. Lydia and her team great communication great service. I will definitely go back there again This is a state of the art facility. . More

Disappointed with MB of Fort Mitchell. I contacted this dealer regarding a Certified 2025 MB GLC they had for sale. It was the color and optioned the way my wife wanted but they are 250 mi I contacted this dealer regarding a Certified 2025 MB GLC they had for sale. It was the color and optioned the way my wife wanted but they are 250 miles from us as we reside in Michigan. I spoke to the salesperson numerous times regarding the condition of this vehicle. I have texts to verify all of my claims. I specifically asked him to take a good look at the vehicle for me and asked him if there was any paint damage or door dings, dents etc. He looked over the vehicle and said there was not....paint was perfect. After a 4.5 hour drive and an overnight hotel stay we proceeded to the dealer in the morning. When we arrived to see the vehicle, my wife noticed a decent sized door ding on the driver's side rear door. The salesman said "we had our guy try to remove it but he couldn't" He KNEW there was a door ding and didn't even disclose it when specifically asked about it. I was upset after driving that far and he said that if I got someone in Michigan to repair it, they would gladly re-imburse me for the repair. After arriving home, I contacted our local MB dealer, and they recommended a local guy that would come to my home and remove it. The gentleman came to our home and repaired it. He asked for $200 cash which I paid him. I asked him for a receipt, but he said this was a cash job and he didn't have a receipt book. He suggested taking a photo and sending the photo to MB Ft Mitchell. I contacted MB of Ft Mitchell and told them what happened and they said without a receipt they couldn't generate a check for me and I was out of luck. I was disappointed at their answer so they said they would send my wife and I some items from their internal MB Store. He said that was the best he could do. We never even received those items. Very disappointed that they weren't more honest about the door ding in the first place. They knew I was far away and relying on their honesty. More

I recently purchased a car from this dealership and the experience was exceptional. Everyone was friendly and extremely helpful. experience was exceptional. Everyone was friendly and extremely helpful. More