Mercedes Benz of Fort Mitchell
Fort Mitchell, KY
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Donnie went over all the features of the car and did an amazing job. I drove away completely informed on all the features. He even came to our home to pair my garage door. He was super helpful, much appre amazing job. I drove away completely informed on all the features. He even came to our home to pair my garage door. He was super helpful, much appreciated!! More
Had a major safety concern with my vehicle with tires constantly rupturing, reached out to the dealership for assistance to terminate the lease or get another vehicle without any help, it’s very frustrat constantly rupturing, reached out to the dealership for assistance to terminate the lease or get another vehicle without any help, it’s very frustrating after being a loyal customer to this dealership and the brand to be dismissed that way, very disappointing behavior. More
Had an amazing experience! Sam Stanton was incredibly helpful in connecting us with the perfect vehicle for my family. He put in a ton of extra work to locate what we were aski Sam Stanton was incredibly helpful in connecting us with the perfect vehicle for my family. He put in a ton of extra work to locate what we were asking for in Texas and worked out a deal to get it to us in less than a week! Best salesman I’ve ever worked with. More
Trent and Noah were great to work with. Trent made selecting the car and the whole process easy. Noah gave me a great overview of the new features, enough information to get me acquainted w Trent made selecting the car and the whole process easy. Noah gave me a great overview of the new features, enough information to get me acquainted without overloading me with all the technical information. More
Always a pleasure doing business with MB in Ft. Mitchell. We just bought our 4th from them and are very happy. Craig is always a pleasure to work with. Highly recommended! Mitchell. We just bought our 4th from them and are very happy. Craig is always a pleasure to work with. Highly recommended! More
I had an excellent customer experience at the Mercedes-Benz of Fort Mitchell. As a first time solo car buyer and who’s rebuilding my credit, customer service was of the utmost importance to me. I Mercedes-Benz of Fort Mitchell. As a first time solo car buyer and who’s rebuilding my credit, customer service was of the utmost importance to me. I value honesty and transparency with these types of purchases and that’s exactly what I felt like I received. From my first interaction over the phone to the day, I went to test drive. I felt like I was handled with care. When it was time to talk numbers, we had a very open and honest conversation about the figures which made me feel comfortable moving forward with the application process. Within ten minutes or so, I was approved for financing. Elhadj, my sales consultant walked me through the next steps. The next day I finished the paperwork—which was a breeze, and my vehicle was cleaned and ready to go! The dealership took care of my license and tags so there was no need for a BMV visit. Excellent experience. More
Made it difficult to shop for a new Benz. I’m no stranger to the brand but I couldn’t have made my request any more clear and I still never got all my questions answered. I had 3 questions. T I’m no stranger to the brand but I couldn’t have made my request any more clear and I still never got all my questions answered. I had 3 questions. That’s it. I’m disappointed in the lack of urgency to respond to me and the lack of concern regarding losing a customer. More






