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Mercedes Benz of Fort Mitchell

Fort Mitchell, KY

4.8
402 Reviews

2100 Dixie Hwy

Fort Mitchell, KY

41011

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Showing 402 reviews

September 18, 2025

Donnie went over all the features of the car and did an amazing job. I drove away completely informed on all the features. He even came to our home to pair my garage door. He was super helpful, much appre More

by Terrill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donald broasart, Jeremy Agbomi
September 15, 2025

Had a major safety concern with my vehicle with tires constantly rupturing, reached out to the dealership for assistance to terminate the lease or get another vehicle without any help, it’s very frustrat More

by dr.soks
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The finance department offered no help what so ever
Sep 15, 2025 -

Mercedes Benz of Fort Mitchell responded

Hi Dr. Soks. We are a dealership, cannot terminate a lease contract between you and the lending institution. I can however try to help to see if you have low profile tires, and the area that you drive in (Like Cincinnati roads) are full of potholes, thus causing tire damage. Maybe All-Season Tires, or a different size tire with a thicker side wall that can help absorb the potholes could make a difference. Please email me directly at don@mbfm.com and I will do my best to help. Thank you, Don Paparella General Manager, Mercedes-Benz of Fort Mitchell

August 30, 2025

Had an amazing experience! Sam Stanton was incredibly helpful in connecting us with the perfect vehicle for my family. He put in a ton of extra work to locate what we were aski More

by leerabensteine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Stanton
August 25, 2025

Trent and Noah were great to work with. Trent made selecting the car and the whole process easy. Noah gave me a great overview of the new features, enough information to get me acquainted w More

by Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah, Trent Nipper
August 20, 2025

Always a pleasure doing business with MB in Ft. Mitchell. We just bought our 4th from them and are very happy. Craig is always a pleasure to work with. Highly recommended! More

by whittle1322
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Craig Cliff
August 12, 2025

I had an excellent customer experience at the Mercedes-Benz of Fort Mitchell. As a first time solo car buyer and who’s rebuilding my credit, customer service was of the utmost importance to me. I More

by Nmask90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
PATRICK ALLOSSO, TODD MORGAN, Elhadj Mbow
August 06, 2025

Made it difficult to shop for a new Benz. I’m no stranger to the brand but I couldn’t have made my request any more clear and I still never got all my questions answered. I had 3 questions. T More

by Whitneyporterbb
Recommend Dealer
No
Employees Worked With
No
Aug 07, 2025 -

Mercedes Benz of Fort Mitchell responded

Hi Whitney, thank you for the review. I would like to apologize that our team did not handle your inquiry and questions as they should have. I will use this as a teaching moment with my team, and we will get better, thank you. I would like to help you personally, so that we can earn back your trust. Please call me at 440-836-4767, that's my cell, or you can email me directly at don@mbfm.com. I 100% am sure i can answer all of your questions quickly and accurately. Thank you, Don Paparella, Managing Partner, Mercedes-Benz of Fort Mitchell.

August 04, 2025

No pressure, listened to understand exactly what I wanted in terms of pricing, selections and made great recommendations More

by Davis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Nipper
August 04, 2025

Craig was amazing to work with. Was prompt on responses to our questions. Highly recommend. More

by dr
Recommend Dealer
Yes
Employees Worked With
Craig Cliff
July 29, 2025

Trent provided outstanding service with quick responses — truly the best! I’ll definitely return again soon. More

by Vijay S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
PATRICK ALLOSSO, Trent Nipper
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