Mercedes Benz of Fort Mitchell

Our Fourth Car from MBFM Just leased my fourth Mercedes from MBFM. My wife and I have been driving Mercedes for years. Our last two leases were up this year and we decided t Just leased my fourth Mercedes from MBFM. My wife and I have been driving Mercedes for years. Our last two leases were up this year and we decided to continue on with Mercedes. We've always had exceptional service with MBFM and went back to them. Our last salesman was no longer at MBFM so we went with Frank Winstel. Frank is incredibly knowledgeable about his product and worked very hard to get us both exactly what we wanted! The dealership is always spotless, the people very polite and professional, the product displayed beautifully. I would recommend this dealership and Frank Winstel to anyone looking for a new car. Excellent service all the way around - from beginning of shopping to the financial office to the service department! More

Friendly sales; service extremely disappointing Have purchased 3 vehicles from MBFM, and would have gladly recommended them to anyone, until a true service experience other than routine maintenance. Have purchased 3 vehicles from MBFM, and would have gladly recommended them to anyone, until a true service experience other than routine maintenance. Service personnel duck calls and do not return voicemails. Their texting service becomes an excuse for "I was too busy." Or the frequent "Someone went home sick." The incompetence of the service department, repeatedly promised completion of services weekly over 3 months, ultimately depriving me of my summer luxury vehicle for the bulk of this season. During this time, I was ignored repeatedly by the general manager, and repeatedly misled by service personnel. Having only put 2500 miles on the vehicle, I extended on numerous occasions just to buy the vehicle back. It would have been cheaper for them than replacing the tires, and numerous paint reworks from haphazard service efforts. The culmination of their poor service was refusing to return my vehicle on a date after sitting for 2 months, because it wasn't convenient for them. The finish on pricey Brembo calipers had been damaged by service personnel, and instead of communicating the event, they elected to spray paint the calipers (and wheel wells of the car) to cover the flaw, all while i was forced to sit and wait unknowingly. No exaggeration. The car was returned with wet spray paint on the calipers, new damage to the paint on both fenders, and with the original issue (a damaged wheel of all things) still unresolved. No proper apologies were made for this action, and the dealer communications became flippant and passive-aggressive for the month following until resolution. The dealership also lost a very expensive tire, and tire sensor while in their care. They replaced them, and with further conversation, understood I wasn't leaving with mismatched tires on a track car. I was informed my wheel was repaired, and then didn't hold air. I was sent with it regardless. Then it was sent out again and cracked during repair, and could not be further repaired. Then a new wheel was ordered...then it was shipped to the wrong store...then it didn't fit when it arrived...then the wheel COULD be repaired (and ultimately was). All the while it was "It will be done Monday." Then, "absolutely finished by Friday." Communications were 100% initiated by me, and timely updates were never given. The brakes were refinished at the shop of my choosing, and then reinstalled by MBFM with wet coating in an attempt to rush it back out, further damaging them. They returned the vehicle anyway, and I was forced to sent it back again. To their credit, they made it right with much protest from me, but have permananently destroyed any trust in their service department, and removed all respect for the operations of the facility. I can't get rid of this vehicle fast enough. More

Bought a Certified Used Lexus from MBFM Great service from Mike G from Mercedes-Benz of Fort Mitchell. Would recommend service from him and MBFM again! I look forward to continuing service w Great service from Mike G from Mercedes-Benz of Fort Mitchell. Would recommend service from him and MBFM again! I look forward to continuing service with them! More

Fab!!!! Well, to tell you that it was an awesome experience would be an understatement. I know! How can buying a car be great?? Just ask for Frank. He'll make Well, to tell you that it was an awesome experience would be an understatement. I know! How can buying a car be great?? Just ask for Frank. He'll make your day! There's no "dead air" as he called it. There's always something to entertain. The people are kind, the ambiance is beautiful and I haven't even mentioned the car. But then, I guess there's no need; it's MERCEDES!! More

Outstanding You will not be disappointed! The number of vehicles available and the knowledge of each employee is impressive. I highly recommend Paul and Frank - You will not be disappointed! The number of vehicles available and the knowledge of each employee is impressive. I highly recommend Paul and Frank - they continue to make it their goal to see that we are completely satisfied, and we are! More

Awesome Experience!!! Although we live closer to the Mercedes store in West Chester, several of our neighbors recommended Mercedes of Ft. Mitchell. We are so glad to we t Although we live closer to the Mercedes store in West Chester, several of our neighbors recommended Mercedes of Ft. Mitchell. We are so glad to we took their advice, because our purchase experience was exceptional. Everyone there went out of their way to make us feel comfortable and the dealership; had a good selection of GLEs. Mike Griese, our salesman, listened to what we wanted, and with the help of Todd in finance we were able to get a great deal. Now we recommend MB of Ft Mitchel to everyone who asked about our new GLE More

Got the Jag. Nate Lenhoff our salesman was excellent. The buying experience was pleasant and all commitments were met. Would highly recommend Nate and all of the s Nate Lenhoff our salesman was excellent. The buying experience was pleasant and all commitments were met. Would highly recommend Nate and all of the staff at Mercedes Benz of Ft. Mitchell. More

Awesome Dealership! Awesome dealership! Mike Griese helped me find the perfect vehicle. He really took the time to understand what I needed and made sure to show me all o Awesome dealership! Mike Griese helped me find the perfect vehicle. He really took the time to understand what I needed and made sure to show me all of my options. He wasn't pushy and went above and beyond in customer service. More

Couldn't Be Happier with MBFM & Frank Winstel We couldn't be happier with the entire buying experience from Mercedes-Benz of Fort Mitchell and, in particular, our sales associate Frank Winstel. Th We couldn't be happier with the entire buying experience from Mercedes-Benz of Fort Mitchell and, in particular, our sales associate Frank Winstel. This is our third Mercedes. We purchased the last two here in Fort Mitchell from Frank and we wouldn't buy a Mercedes from any other dealership. This is a first-class, customer service oriented dealership! It is a bit of a drive from where we live but it is absolutely worth it to us. Ask for Frank if you want a reliable, trustworthy sales person who will do whatever is needed to satisfy the customer! More

Leased a new vehicle Just leased a new Mercedes from MBFM and was delighted with the experience. TJ Yeager was the consummate professional. He listened to my needs, found Just leased a new Mercedes from MBFM and was delighted with the experience. TJ Yeager was the consummate professional. He listened to my needs, found the perfect car and made the buying experience seamless. I'm a customer for life. More