Mercedes Benz of Fort Mitchell

Wonderful Experience Adam was a very nice person, and I asked him a lot of questions, and he was very patient. The price he gave me was very satisfying, and I loved the ca Adam was a very nice person, and I asked him a lot of questions, and he was very patient. The price he gave me was very satisfying, and I loved the car I bought. More

Fastidious team at MBFM !! Adam Bell was all over it, from start to finish, making an easy perfect sale, on my 2nd E350 purchased from MBFM, I've bought a few cars in my life, a Adam Bell was all over it, from start to finish, making an easy perfect sale, on my 2nd E350 purchased from MBFM, I've bought a few cars in my life, and Adam is the most easy going - 'work with you' - professional I've experienced in this business. Also a sincere thanks to the General Manager, Don Paparella! I had a budget, and they made it happen! Don was and always has been sensitive to my needs / wants, and went to work for my business. I feel it's very important to make this point, because it's rarely the case where top level management truly bends to make the deal happen. My being a Mercedes owner / buyer for over 20 years, Mercedes Benz of Ft. Mitchell doesn't set the bar - THEY ARE the 'Bar'. The Service department is outstanding. Always what is needed, but never giving me those laundry lists a mile long for what they want to 'sell' me. Refreshing! ! My sincerest thanks to all. Mark Wilson, E350 Transportation, Inc. 859-393-6400. More

Excellent experience !!!! This was the best experience we have buying a car, we hate buying car in the dealer, we did most of the research online, Gus Wade was very good since This was the best experience we have buying a car, we hate buying car in the dealer, we did most of the research online, Gus Wade was very good since the beginning answer our emails and giving us the best quote. He is very professional, answer email almost immediately, return phone call in short time and answer all your questions , he gave us an outstanding customer service. He FedEx us all the paper works as my husband can not go to the dealer to sign, the process was very easy and clear. We live 3 hours away from Fort Mitchell, 3 miles before to arrive, I got a flat tired, I call Gus and explain my incident, he came immediately pick me up and the mechanical change the tire (sorry I forgot his name, but he is too a very professional and know how to give a great service) , I dont have words to express how thankful I am with them, and they dont want to charge me nothing for this incident. Brandon Cogozzo was my Product Specialist, he is very professional and knowledgeable, he explain me all the feature I request and was very patience with all my questions. MB of Fort Mitchell really know how to treat customer and made customer happy, all their employees are very professional and know how to make loyal customer , you really want to come back to buy your next car with them again. Thanks for all your assistance and help the last 3 weeks More

Extraordinary purchase experience, absolutely perfect!! Brandon Bayer is truly an exceptional Sales Manager. He knows how to keep the potential buyer engaged without being pushy and overbearing. He makes yo Brandon Bayer is truly an exceptional Sales Manager. He knows how to keep the potential buyer engaged without being pushy and overbearing. He makes you want to make a purchase! Furthermore, when you walk out after signing the contract, you feel excited and with piece of mind that you got a great deal, in other words, NO BUYERS remorse or feeling of “did I truly get a good deal or did I leave money on the table.” Absolutely top shelf and ethical professional! Historically, when I buy vehicles, I typically feel I negotiate a “good” deal. It’s when I get to the Business Manager/Finance stage that I walk away with a feeling of being pressured. They try to rush you through buying a bunch of overpriced add on “stuff.” Todd Morgan was the best I have ever worked with. He did his job and informed me of my options, however, he did it without pressure and with honesty and integrity. I walked away with piece of mind of I obtained what made since and nothing else. I truly believe he is far more ethical than anyone I have ever worked with in his position. I would like to add, Todd and I reached an amicable stalemate on one topic and Don Paparella quickly resolved it by once again, exceeding my expectations and exceeding all of my previous experiences with other car dealerships! Thanks Don! This is the second vehicle I have purchased from Mike Griese and I have sent two people to him for cars they ultimately purchased. He is an all around great guy. Always entertaining to converse with and never pushy. Erik Metz was my Product Specialist and he is extremely polite and knowledgeable. He knows the product inside and out and was very patient with my questions as I learned the new features I was unfamiliar with. Once again, great experience with a true professional. I must add, I frequent the dealership for car washes and each and every employee I come in contact with treats me as a VVIP! I am not famous or wealthy and purchase the lower price point MB vehicles; however, each and every employee of this dealership treats me as their most important customer each and every time!!!! I know of no greater compliment to pay each of them than this...they are all truly world class professionals through and through. From time to time, friends and family say to me, “wow it must be nice to be able to affford a new Mercedes!” My response, go to Mercedes-Benz Fort Mitchell. Ask for Mike Griese, talk to Brandon Bayer. You will quickly find out that you too can afford one! They make incredible deals! The outcome: loyal buyers that happily return. Brandon and Mike, see you in three years... More

Outstanding Dan Tilley form Ft. Mitchel Mercedes Benz was outstanding to work with. He went above and beyond to make sure my buying experience was excellent. He w Dan Tilley form Ft. Mitchel Mercedes Benz was outstanding to work with. He went above and beyond to make sure my buying experience was excellent. He was honest and straightforward about my options and pricing. There was no pressure to purchase. I am already looking at another vehicle with Dan. More

Great people, great deal and an awesome car The buying and delivery service was done with perfection. Mike G and Don P are straight forward, know their product and treat buyers very well. The pr The buying and delivery service was done with perfection. Mike G and Don P are straight forward, know their product and treat buyers very well. The price discussion was intelligent and respectful. I will recommend MBFM to all friends and family for their next car purchase. Todd M shared what was important in regards to maintenance and lease protection instruments. Love the wagon, best car I have ecer owned. Jacob and Canine Companion,Kanue, love the rear seats! Greg Fox More

Wonderful buying experience I had a very good buying experience with Mercedes-Benz of Fort Mitchell and in particular with my salesperson Nate Lenhoff. After getting nowhere with I had a very good buying experience with Mercedes-Benz of Fort Mitchell and in particular with my salesperson Nate Lenhoff. After getting nowhere with my local MB dealer I called MB of Fort Mitchell (an hour drive from me) and was lucky enough to get Nate. He answered all of my questions about the SLC300 vs SLC43 and sounded like someone I wanted to do business with. We setup an appointment for the next day to go over the car. Nate arranged a couple of test drives, went over the car in great detail and then we sat down to "talk." My buying experience was very professional without all of the usual drama associated with buying a car. In a short period of time we arrived at a fair deal on the car and on my trade-in. The dealership had to locate the car and Nate stayed in communication with me until it arrived. He maintained ownership of our relationship until delivery and has stayed in touch with me after to assure my satisfaction. I would highly recommend both the dealership, and Nate Lenhoff to anyone considering a Mercedes. More

Outstanding Service from Kyle Wavra and Brandon Bayer I recently purchased a pre-owned vehicle from Mercedes-Benz of Fort Mitchell. The customer service provided to me by Kyle Wayra was outstanding and de I recently purchased a pre-owned vehicle from Mercedes-Benz of Fort Mitchell. The customer service provided to me by Kyle Wayra was outstanding and definitely 5-star. The entire process was smooth and efficient. Kyle and Brandon even contacted the previous owner of the vehicle in order to obtain another set of keys for me. I could not have been more satisfied and I look forward to further business with this dealer. More

Frank Winstel Excellent Customer Service Frank Winstel was the most helpful when picking out my new car. No other sales person would stay after hours just to make sure someone could test driv Frank Winstel was the most helpful when picking out my new car. No other sales person would stay after hours just to make sure someone could test drive a car and be satisfied with their purchase. I would 10/10 recommend him to anyone looking for a new Mercedes, the best of the best no doubt. More

Review of our experience with Frank H. Winstel Jr. We give Frank a 10 on the 1-10 scale. We were working with three Mercedes dealers, two in Indiana and Fort Mitchell Kentucky. I am retired from the We give Frank a 10 on the 1-10 scale. We were working with three Mercedes dealers, two in Indiana and Fort Mitchell Kentucky. I am retired from the sales industry and trade cars often. I know how to read people. We find Frank to be above reproach. He dresses, looks, and conducts business in a professional way. He was the only sales person we saw wearing a suit. We noticed the respect other employees have for him, both those above and below. What might be most impressive is how promptly Frank responded to a tire issue, as well as questions we had after the sale. Very impressive. We live in Indiana and left two local Mercedes dealerships to drive to Kentucky. So very glad we did. Ron & Kathie Allee Richmond, Indiana More