Mercedes Benz of Fort Mitchell

Phenomenal Customer Service My experience at the dealership was outstanding. Professional staff all around. Dan Tilley is the consummate professional who always puts the customer My experience at the dealership was outstanding. Professional staff all around. Dan Tilley is the consummate professional who always puts the customer first. He went out of his way multiple times to ensure I was taken care of even though it was not convenient for him. He is a true professional who is not trying to sell you something, but assists you with the needs of your business. More

Above and beyond David of sprinter ft Mitchell made the experience easy and relaxing while making us feel special. The staff took great care of us making sure we had a David of sprinter ft Mitchell made the experience easy and relaxing while making us feel special. The staff took great care of us making sure we had a cold drink as it was in the 90s when we were looking at the vans. We were only in town for a short period, and David made sure we got things done quickly, even having a car driven from a different dealership overnight. More

Our first Mercedes Dan Tilley was wonderful to work with. The weekend test drive is what 'sold' my husband on the Metris. We were looking for a van with more space than Dan Tilley was wonderful to work with. The weekend test drive is what 'sold' my husband on the Metris. We were looking for a van with more space than a minivan, but smaller than our Ford Econoline full size wagon. Dan searched other dealerships & made follow-up inquiries to help us find a van with the exact options we wanted. The price was reasonable and we received a fair trade-in allowance for our 14 y/o trade-ins. They even delivered! I'm looking forward to continued positive experiences with this dealership's Service Dept More

Best service ever I'm 53 and have bought a lot of cars, I've never received service the way I did at Mercedes Benz Ft. Mitchell in Ky. Ken Campbell and the finance spe I'm 53 and have bought a lot of cars, I've never received service the way I did at Mercedes Benz Ft. Mitchell in Ky. Ken Campbell and the finance specialist Rico were both incredible!!! I didn't even buy a MB, I bought a 2010 Lexus and was treated like a VIP! More

Buy from Ken Campbell at MB or Fort Mitchell I dealt with Ken Campbell at Fort Mitchel MB when purchasing my S63. I normally don’t write reviews but in this case I felt it was necessary to share I dealt with Ken Campbell at Fort Mitchel MB when purchasing my S63. I normally don’t write reviews but in this case I felt it was necessary to share how great the experience was. I only wish the dealership was closer so I can continue to service my car there (I live in NY but purchased from them in KY). The process from start to finish with Ken from presale negotiations to the final deal and delivery of the car and the sales experience was great. Ken and I were in contact even after the sale was done to see see how I was and if there was anything I needed. His level to attention and helping the customer along the way is top notch! I will be giving his details to anyone who is looking to buy an MB. Ken is the man to speak to if you are shopping for a Mercedes Benz. More

Excellent Dealership! This Dealership was such a pleasure to work with! Dan Tilley (Sprinter Dan) was exceptional! Both Dan and everyone at the Dealership were quick to ans This Dealership was such a pleasure to work with! Dan Tilley (Sprinter Dan) was exceptional! Both Dan and everyone at the Dealership were quick to answer and question asked. More

Mike Ryba has been great as we purchased a new E350 Wagon! Mike and the entire Ft. Mitchell team worked tirelessly with us as we purchased a new E350 wagon, esp. since we wanted special options which were only Mike and the entire Ft. Mitchell team worked tirelessly with us as we purchased a new E350 wagon, esp. since we wanted special options which were only available across a limited supply of cars and they needed to cross-check per our requests one-by-one... Great job! More

A Big Ole` WOW Granted, its been such a long time since I've been car shopping. Needless to say I was ready to be frustrated and intimidated. I knew what kind of car Granted, its been such a long time since I've been car shopping. Needless to say I was ready to be frustrated and intimidated. I knew what kind of car I wanted and initially found the new "used" car on-line at this dealership. I reached out via email and from that moment forward, I felt like I was surrounded by a team that had my back, understood what I needed and bent over backward to make me feel good about doing business with them. A great BIG thanks to Mike in sales, Doug in finance and Don.I'll be seeing you all again - and know this - I will tell everyone I know that you are the "Go-To" dudes for anyone in the market to trade up, down or around. Thank for everything - jan helfrich More

Great experience Ken and his team at Mercedes of Ft. mitchell did a great job. I will recommend friends and family. 10/10 would buy again. Loved the coffee as well. Ken and his team at Mercedes of Ft. mitchell did a great job. I will recommend friends and family. 10/10 would buy again. Loved the coffee as well. More

So exceptional...I bought three in one year! I became interested in Mercedes Benz in 2015 after nearly 50 years of domestic and then foreign autos. Friends raved about the customer service of Me I became interested in Mercedes Benz in 2015 after nearly 50 years of domestic and then foreign autos. Friends raved about the customer service of Mercedes Benz of Fort Mitchell in Northern Ky and I checked their inventory online. I called and spoke with Mike Ryba and then responded to meet him at MB of FM. From the moment I entered the dealership I was treated with courtesy and respect, something lacking in all other dealerships. Within 24 hours I bought my first Mercedes from Mike Ryba. Before leaving I also worked closely with not only Mike Ryba but also Don Paparella and Todd Morgan in Finance. I was introduced to the Service Manager and the I T expert Eric who helped program my vehicle for i phone, etc. I cannot begin to tell you how happy I have been with the initial contact at MB of FM and the ongoing, after the sale, customer service. I had technical questions re Mercedes and I was introduced to the Lead Mechanic whom spoke with me for at least an hour answering all my questions. Mike Ryba is also THE AMG Specialist for MB of FM and as such was exceptionally knowledgeable of the Mercedes line. I was so happy I have recommended the dealership and the personnel to others AND, bought two more vehicles from Mike Ryba and the staff of MB of FM in April 2016. Everyone at MB of FM is dedicated to customer service, before , and most importantly, after the sale. And again, I cannot possibly express what a joy it is to deal with people that sincerely treat you with respect. I also found the owner, Mr. Moreno, to be an exceptionally patriotic individual. Thank you Mr. Moreno! It is obvious that your attitude and values are practiced by everyone, at all levels, at MB of FM. J Smith Cincinnati More