Mercedes-Benz of Fort Myers

Not a happy Customer Promised the world UNTIL I signed the papers. That's when the sales person's attitude drastically changed. One incident in particular..... I was promi Promised the world UNTIL I signed the papers. That's when the sales person's attitude drastically changed. One incident in particular..... I was promised an app that starts my car, controls the temp in the car, finds the car etc. I was told it would be free for 5 years. Sam loaded it on my phone, when it wouldn't work he said the app was updating and he would have to finish loading it in a few days. I went back 2 days later, still wouldn't work, was told to give it a few more days. I called 4 days later I was told Saturdays were busy for him (wasn't I a customer first???) he would check on it in a few days, I called 3 days later and he said it was up and running. I told him it still was not working and he started YELLING at me!!!! We literally got into a screaming match!!! Real professional!!! My husband and I showed up at the dealership the following Sat. He couldn't understand why it wasn't working. After he worked on it for 45 minutes we were finally told that app doesn't come free with my 2015 car, it comes with the 2016 cars.....here's the kicker...I could pay $20 more a month for it. THANKS FOR NOTHING Mercedes!!! The LEAST you could do is BACK UP promised made!!!! NOT HAPPY AT ALL! More

Excellent service rep and dealership! I had a warranty issue and the concerns were all met with exceptional curiosity and workmanship. I love Ft. Myers Mercedes-Benz Dealership service dep I had a warranty issue and the concerns were all met with exceptional curiosity and workmanship. I love Ft. Myers Mercedes-Benz Dealership service department! They treat me extremely well with no hassles and great respect. More

Horrible customer service When they want to sell you a car they are excellent......but that is all. I called ahead to schedule an appointment to have my tire checked which we When they want to sell you a car they are excellent......but that is all. I called ahead to schedule an appointment to have my tire checked which we paid extra for to have tires and wheel insured, got there they seemed to not even know what i was talking about. "excuse me i called the day before....aren't you suppose to have a record of the appointment made? The girl on the phone could care less about what i was calling for, very rude. Got the tire checked they made me pay $243.74 for an "alignment" that apparently was not covered. Took them 8 hrs to get it done,my appointment was at 9am they called to pick up at 05:04pm and my car now has a check brake light on. Horrible service is an understatement. More

Check Engine light and Washer fluid leak. Wife took car in one day early by mistake but was greeted and given a loaner with no issues as she had to get to work and they still repaired it the s Wife took car in one day early by mistake but was greeted and given a loaner with no issues as she had to get to work and they still repaired it the same day. All issues with the car that we bought from this dealership were repaired and described in detail on the invoice that was emailed to me along with the ready for pickup email. We are very happy with the customer service and will continue using and Highly recommend them to everyone! Thanks for the great Service! More

Odiously Officious I responded to an email offer from the dealer to bring my car in for complimentary check-up and free wiper blade. When I arrived, the service person m I responded to an email offer from the dealer to bring my car in for complimentary check-up and free wiper blade. When I arrived, the service person manager said the center could not help me without a coupon. When I asked him to print the coupon, he refused. I was going to leave but instead I asked to speak with his supervisor who reluctantly serviced and washed my car. More

Normal maintenance charges 'Basic' service charges unreasonable further highlighted by a $40 charge for invoice write up and disposal of oil. I would suggest finding a local sho 'Basic' service charges unreasonable further highlighted by a $40 charge for invoice write up and disposal of oil. I would suggest finding a local shop for other than warranty work. I waited while work was performed. I was not notified when my car was finished. I eventually asked my service rep for status and found the car parked in the lot. More

Waste of time It took them one and half hour just to do a car wash and replace wiper blades and their service advisor had an horrible attitude It took them one and half hour just to do a car wash and replace wiper blades and their service advisor had an horrible attitude More

MB C 300 The service was excellent, I would recommend MB of Fort Myers. The sales person is very attentive. I'm satisfied with purchase of the 300 Sedan. The service was excellent, I would recommend MB of Fort Myers. The sales person is very attentive. I'm satisfied with purchase of the 300 Sedan. More

Another great experience Needed my battery to be changed Adam took care of it and got me a loaner. I was able to get to my appointments while everything was being fixed. Will Needed my battery to be changed Adam took care of it and got me a loaner. I was able to get to my appointments while everything was being fixed. Will definitely go back. More

Service Purchased a MB GLS north. My service is always completed at this dealership. Cody Clemons my service writer and Sarg an outstanding part of his team Purchased a MB GLS north. My service is always completed at this dealership. Cody Clemons my service writer and Sarg an outstanding part of his team, have a no nonsense approach More