Mercedes-Benz of Fort Myers

NEVER AGAIN Called in for a quote (after 15 min. on the phone). A service rep was supposed to call me back ! Never ever called me back !!! Called in for a quote (after 15 min. on the phone). A service rep was supposed to call me back ! Never ever called me back !!! More

Very poor communication Impossible to get service to return multiple calls and emails. Scheduled appt online but I will be going back to Bonita Springs MB for next service. Impossible to get service to return multiple calls and emails. Scheduled appt online but I will be going back to Bonita Springs MB for next service. More

Handled recall well and great experience Pleasant staff, clean and comfortable waiting area with drinks and snacks, and timely service. Car was clean and ready when they said it would be. No Pleasant staff, clean and comfortable waiting area with drinks and snacks, and timely service. Car was clean and ready when they said it would be. No issues. Cody was excellent and happy to have them nearby. More

Great service as usual. Not much service has been needed on our SLK, but this dealer is outstanding when we do need to go there. Service is done promptly. Not much service has been needed on our SLK, but this dealer is outstanding when we do need to go there. Service is done promptly. More

Finding a way On a very crowded morning, they fit us in and addressed an emergency problem with our vehicle. The service was excellent and the staff friendly. On a very crowded morning, they fit us in and addressed an emergency problem with our vehicle. The service was excellent and the staff friendly. More

Worth the drive! Decided on surprising my wife with a 25th anniversary present - in the form of a new E300. Have traditionally been a Ford family, so a Mercedes was n Decided on surprising my wife with a 25th anniversary present - in the form of a new E300. Have traditionally been a Ford family, so a Mercedes was new territory for us. Did my research and shopped various models at different lots. Have 2 Mercedes dealerships within 25 miles of my house but just wasn't able to find the right vehicle at the right price. Knew what I wanted, and searched the across FL. Found the absolute perfect vehicle in Ft Myers, a drive approx 7 hours each way from my house. Worked with Brantley Williams for a deal on the one I wanted without even seeing the vehicle in person. They held it for me for over 2 weeks even though there were other parties who were interested in it while I was attempting to schedule a trip there to see it. Made the trek with my wife, who thought we were headed to Ft Myers for a getaway. Pulled into MB of Ft Myers. Brantley had the vehicle fully detailed, displayed in the entrance of their dealership with a huge red bow draped across the hood. It looked so good it could have been in a MB commercial. He approached my wife, introduced himself and said, “we thought you may be interested in this vehicle.” It wasn't scripted in advance. He worked that out without me knowing the details of how he'd present it to us. It was the ultimate experience! Brantley and MB of Ft Myers exhibited pure class! Brantley spent 2 hours meticulously describing and demonstrating all the features. Our visit in the finance office to close the deal didn't even take 15 minutes. No pressure at all for any of the add-on purchase options. We did take advantage of the extended warranty and prepaid service plans, as they were highly recommended to me by a close friend. I could not have asked for anything better! Not only will I recommend MB of Ft Myers to a friend – I have recommended them to our family. Thank you Brantley! More

Great Used Car Matt was very helpful and made this buying experience easy. Knowledge about all the used vehicles on hand was impressive. Would do it again without he Matt was very helpful and made this buying experience easy. Knowledge about all the used vehicles on hand was impressive. Would do it again without hesitation. Thanks Roger A. More

Exemplary service Came to Cape Coral for a couple months. During my stay I picked up a screw in the right rear tire of my S63. When I drove in unannounced I was met an Came to Cape Coral for a couple months. During my stay I picked up a screw in the right rear tire of my S63. When I drove in unannounced I was met and greeted with typical Southern hospitality. The greeter stayed with me until my problem was identified, tire availability confirmed and connected with a service representative. Work proceeded immediately and was completed in the time promised which was very timely. The experience ended with a great complimentary car wash. I would definitely return to this dealership and recommend it to other Mercedes owners. More

Purchase of used C300 This is the second car we purchased at this dealership and was helped by Mr. Duffy both times. Very helpful and knowledgeable. With his knowledge of t This is the second car we purchased at this dealership and was helped by Mr. Duffy both times. Very helpful and knowledgeable. With his knowledge of the inventory, I was able to narrow the selection down to 3 cars, one of which I bought that same day. More

Great Help from the Service Dept. We are in this area for only a short time but found that our car needed a B service. I scheduled an appointment with the Service Dept. and Dean Harne We are in this area for only a short time but found that our car needed a B service. I scheduled an appointment with the Service Dept. and Dean Harney took excellent care of our car and us. More