Mercedes-Benz of Fort Myers - Service Center

My service experience with Andrew Jenkins has always been exceptional. He is calm and goes the extra mile to get things down right for his customers. I never worry when Andrew is involved. Jeff, the GM is exceptional. He is calm and goes the extra mile to get things down right for his customers. I never worry when Andrew is involved. Jeff, the GM is also great to work with! More

From start to finish very professional. Had issue with loaner which Adam resolved. Nice dealership..good coffee Adam is always a joy to work with loaner which Adam resolved. Nice dealership..good coffee Adam is always a joy to work with More

My GLE 350 was recently in for simple service at MB of Fort Myers. Melanie Haines was my service advisor. Melanie was efficient and professional and got my vehicle in for service quickly. Service area Fort Myers. Melanie Haines was my service advisor. Melanie was efficient and professional and got my vehicle in for service quickly. Service area was clean and uncrowded. Customer lounge was comfortable and clean. My vehicle was serviced in 60 minutes and put through the car wash before it was delivered to me at the door. Very good experience. More

THE GOOD:Service team goes above & beyond. Every time!I THE GOOD: Service team goes above & beyond. Every time! I live in Naples and pass the Naples location as well as the Bonita/Estero location because THE GOOD: Service team goes above & beyond. Every time! I live in Naples and pass the Naples location as well as the Bonita/Estero location because of Tom Tipton and the service directly related to Mr. Tipton. Tom is my guy! If Tom steps out or has a day off in the future, I will request things take a break until he returns. He has that much of my confidence and respect! 5 stars for Tom. THE BAD: Brian, oddly enough is the service manager, could use some retraining on client relations. His customer service was subpar. Charged me for 2 Pirelli run flats for my AMG and only installed one (still unresolved) and also called 20 minutes before close on a SATURDAY with news my car was ready for pick up. It takes me 48 minutes to get to the dealer from my house add another 10-15 to get my toddler loaded up. I wasn’t very happy with his lack of consideration and the super rushed tone he took. Now here’s the kicker, dealerships are closed on Sundays so had I not made it there before the service bay closed I wouldn’t of had access to my vehicle for an additional day. Brian generously gets 2 stars from me. More

Since relocating to the area, have serviced my ML here and they have been excellent. Easy to get a loaner car, very complete in explaining recommended service and prompt in follow through. Only surprisi and they have been excellent. Easy to get a loaner car, very complete in explaining recommended service and prompt in follow through. Only surprising thing was that employees there were not wearing masks. That is Florida for you, but I would have expected a more considerate stance on a public health issue like that. More

We have used the Fort Myers dealership since moving to Florida. From our Sales/Lease experience to the Service Department, we have been beyond pleased. Florida. From our Sales/Lease experience to the Service Department, we have been beyond pleased. More

We live in south Naples and purchased our vehicle at Mercedes-Benz of Fort Myers. Rhonda Cann was great to work with, and Adam in the service department is always helpful and goes out of his way to mak Mercedes-Benz of Fort Myers. Rhonda Cann was great to work with, and Adam in the service department is always helpful and goes out of his way to make sure we are satisfied. Our next Mercedes will be from MB Fort Myers as well. More

I needed a hood latch closed sensor on my 2005 CLK convertible. The part was ordered and came in as expected. The part was installed the same day and away I went. Only cost me $75 total. They could ha convertible. The part was ordered and came in as expected. The part was installed the same day and away I went. Only cost me $75 total. They could have charged me more! Andrew Benson is the best. I highly recommend their entire team. The parts guy was great and the cashier even walked me to my car.. More

With Brian Hayes as Service Manager, my experience now is excellent!!!! Also Megan is a great Service Writer. I will definately be back and thank you Brian for delivering my SL-55!!! Also the woman that g excellent!!!! Also Megan is a great Service Writer. I will definately be back and thank you Brian for delivering my SL-55!!! Also the woman that gives you the loaner cars should be thanked! More

They have been great about giving me a loaner and the service has been very good. They are good about keeping me up to date on where things stand and they have made good on a brake charge issue that cam service has been very good. They are good about keeping me up to date on where things stand and they have made good on a brake charge issue that came up on an earlier visit More