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Mercedes-Benz of Fort Washington
Fort Washington, PA
3,190 Reviews
Mercedes-Benz of Fort Washington is proud to have one of the largest selections of New and Certified Pre-Owned Mercedes-Benz vehicles in the Delaware Valley serving the Main Line, Philadelphia Pennsylvania, New Jersey, Delaware and Maryland. Conveniently located off I-276, miles north of Philadelphia and minutes from I-95 and I-476.
We have more than 20 Mercedes-Benz Certified product specialists with over than 100 years combined experience to answer your important questions and assist you with selecting the best vehicle for you.
Our showroom features over 15 new Mercedes-Benz luxury vehicles at any given time. Our Cafe lounge offers LCD televisions, free WiFi, comfortable seating areas, and 100% Arabica coffee while you have your vehicle serviced.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 3,190 reviews
July 28, 2021
Service is as expected. Everything was done as promised. Prices could be better, but overall a great dealer to bring your Mercedes in for a service. Prices could be better, but overall a great dealer to bring your Mercedes in for a service. More
by HUYDP
Verified CustomerEmployees Worked With
Helpful July 27, 2021
Very attentive and through. Keep my updated on progress and sent reminders for appointments. Easy to make appointments online or on the phone. Very comfortable waiting room with TV and WIFI and sent reminders for appointments. Easy to make appointments online or on the phone. Very comfortable waiting room with TV and WIFI More
by ARNIE1
Employees Worked With
July 24, 2021
I had my care there for inspection and 10000 mile check up. I come home and find that my left windshield wiper is either not good or out of line and does not cover the entire left side leaving a large area up. I come home and find that my left windshield wiper is either not good or out of line and does not cover the entire left side leaving a large area obscured by rain and impairing my visual field on the left side when it rains!!! So no, I’m not happy. Don’t have the time to run back and forth to your dealership to deal with this!!! More
by DRARS
July 24, 2021
Good job Tony . In and out just as you spec,d ill Good job Tony . In and out just as you spec,d ill be back in about two weeks for my S 550.Needs A/C check before going south. Good job Tony . In and out just as you spec,d ill be back in about two weeks for my S 550.Needs A/C check before going south. More
by IRISHALJ
July 21, 2021
Response time when calling is unacceptable. Being transferred twice while speaking to an intermediary is also off putting to me. I ask a simple question to a young lady who is not equipped to handl transferred twice while speaking to an intermediary is also off putting to me. I ask a simple question to a young lady who is not equipped to handle the question. Results in a transfer to a voicemail…. I’m sorry this isn’t good customer service. Thompson Lexus could teach you a thing or two. My wife raves about them. Your service doesn’t measure up to the brand. Sorry. More
by BESCHAUER
Employees Worked With
Uncertain of names.
July 21, 2021
Matt Reimel Was the perfect sales associate to help me find my dream car. He is knowledgeable and his customer service skills are unparalleled. I will be a loyal customer from here on out. find my dream car. He is knowledgeable and his customer service skills are unparalleled. I will be a loyal customer from here on out. More
by LEA
Employees Worked With
Matt Reimel
July 20, 2021
Strong communication, sales process, transparency of information. They found a car that met my needs and I'm very happy with the outcome. The follow up was excellent. information. They found a car that met my needs and I'm very happy with the outcome. The follow up was excellent. More
by JIM.MORRISSEY
Employees Worked With
Mike Monteiro, Miguel Diaz
July 19, 2021
Terrible experience!!!!!!My new 2021 GLA needed maintenance because of engine problems the same week I purchased the vehicle. I’ve been waiting over 2months to get my car back and I am still waitin maintenance because of engine problems the same week I purchased the vehicle. I’ve been waiting over 2months to get my car back and I am still waiting patiently. I have not been accommodated and I am disappointed with the lack of customer service and communication. More
by WrightT
Employees Worked With
Clara
July 18, 2021
I had my 2018 Mercedes Benz S Class in for service because the interior ambient light went out on the drivers door. Service said I could wait to have it corrected. Two hours later the service writer s because the interior ambient light went out on the drivers door. Service said I could wait to have it corrected. Two hours later the service writer said it could take another hour or more, would I like to get a loner? I took the loaner...8 days later with little explanation ( except when I prompted with an email) the service writer said the car was done. The problem was a broken wire. I picked up the car and when I was driving home I noticed a wind noise. I pushed the window button up and the drivers window went up a little and then went down a bit? I got home and hit the lock button and noticed the door lock didn’t go down, when I tried to open the door the alarm went off. The door lock button was stuck and the drivers door would not lock. I then tried to back out of the garage and I noticed the cameras on the door mirrors were not operating. I called service and they said to bring it back. The service writer said the forman would look at it the next day ( Friday ) and gave me a loaner. On Monday I emailed and asked if there was any update and the service writer said the “Forman had an unexpected day off and the car should be done tomorrow” I got an email on Tuesday saying the car was repaired. I understand that repairing new cars is getting difficult, but I paid a lot for this car and I expected that if my Mercedes had to be serviced I would be treated to exceptional customer service. I should not have been the one asking what is going on with my car....Not acceptable, very disappointed. More
by LIP
Employees Worked With
Mike
July 18, 2021
The members of your team are very professional and efficient in their interactions with customers. They are knowledgeable and don’t hesitate to explain everything. efficient in their interactions with customers. They are knowledgeable and don’t hesitate to explain everything. More
by JAN02G
