Mercedes-Benz of Fort Washington

My experience with the Service Dept. is a mixed bag. Last time there was a scratch in my car which they repaired. Then I found a minor chip in the windshield which I don't recall any incident to cause i Last time there was a scratch in my car which they repaired. Then I found a minor chip in the windshield which I don't recall any incident to cause it, so I had to use my insurance company to get it repaired. Overall I find the service dept. Managers courteous and helpful, but they should pay more attention in detail to the quality of the work. Thank you More

Bring the car in for work and it is done in the time the dealer says. All work performed is done in great accuracy and is trouble free. dealer says. All work performed is done in great accuracy and is trouble free. More

The service was done promptly with very little wait time. The service manager was excellent, very professional and thorough. I'm so sorry I can't remember her name. My name is Camelia Cobb so you can find he The service manager was excellent, very professional and thorough. I'm so sorry I can't remember her name. My name is Camelia Cobb so you can find her in your system records for my last visit. Ft Washington Mercedes-Benz dealership is the Best! More

Excellent service and staff looks to assist in any way possible. Was able to bring my car in earlier then expected and was provided with a loaner. possible. Was able to bring my car in earlier then expected and was provided with a loaner. More

I have called several times for a service and no ever picks up or returns the call. This dealership is unprofessional. I will never got there again picks up or returns the call. This dealership is unprofessional. I will never got there again More

Ryan greeted me with a smile, he was polite, friendly. He went over everything that was being perfromed, and gave me an esitmated time work would be done. went over everything that was being perfromed, and gave me an esitmated time work would be done. More

They make u sit in the waiting room until you ask them if your car is ready! I’m going to another dealership instead of this one your car is ready! I’m going to another dealership instead of this one More

Great service. Unfortunately I have relocated to West Palm Beach. If I were to stay in Philadelphia your dealership and service department would be my home away from home. Thank you. Palm Beach. If I were to stay in Philadelphia your dealership and service department would be my home away from home. Thank you. More

First class service! We noticed a stain on the back seat of our new E-Class and they removed perfectly. Our sales person, Chip picked it up and dropped off a loaner. Thank you for taking care of us. of our new E-Class and they removed perfectly. Our sales person, Chip picked it up and dropped off a loaner. Thank you for taking care of us. More

"Avoid this Mercedes dealership"A few weeks ago I "Avoid this Mercedes dealership" A few weeks ago I bought a used 2015 GLK350 4MATIC from this dealership. Mercedes had a very good reputation of ma "Avoid this Mercedes dealership" A few weeks ago I bought a used 2015 GLK350 4MATIC from this dealership. Mercedes had a very good reputation of making vehicles and the car is beautiful. However, I would suggest avoid this dealership because they did not fulfill their promise, even a very simple one. The car I bought missed a seat belt buckle and a multimedia cable adapter. The agent who sold the car to me promise he will have these two simple parts fixed and if necessary, will mail to my home address. However, it never came. No communication, no courtesy greetings asking how the car goes, not even an excuse that why the parts has not ready yet. I actually don't care about the parts because it is widely available from after-market sellers and cheap. So I started being paranoid about my prepaid 3-year service that cost about $1700. I actively contact them about the financing issue and would like to talk to the finance manager in the dealership, to request a refund of a service I have not yet used. I called three times in two days and left my number. Guess what, they never call back. Not even my car agent do anything about it. I would suggest anyone to avoid this Mercedes dealership. Even KIA is doing better than this one. More