Mercedes-Benz of Fort Washington

Searching for a Vehicle ML-350 which to my understanding wanted to have all the features like the Acura-MDX 2011 Advance, but since the vehicle was not available, looked into for a GL-450, it has come with wanted to have all the features like the Acura-MDX 2011 Advance, but since the vehicle was not available, looked into for a GL-450, it has come with features but doesn't have the distronic plus like the MDX, etc. the vehicle was asked to be driven before buying and so wasn't too comfortable driving it. This is my first time with Mercedes so pardon me. my understanding was like other Brands, the dealer would walk me through the process of the features of the Vehicle at the time of delivery, but to my surprise that didn't happen. except for a few features that were standard. The vehicle was told to be equiped with the Illuminated Star and when delivered seems that was not a part of the deal. working with this dealer has taken away quite a bit of my time. but eddy millan was reasonable and worked with me, but to my surprise this dealer doesn't provide a loaner when asked for when i wanted to wait for the Iridium Silver,i had requested the dealer to keep my MDX-2011 Advance till they don't find the Iriidium Silver, but to my surprise was told that they won't give a loaner even after i pay a down payment to the Vehicle that i am buying. i was ready to put in $10k as downpayment for the new car ( which color i liked ) and was told that it would be available in about 3-4 weeks and i was ok to be waiting. the reason for me to request for a loaner was since i have already placed a downpayment towards my new vehicle and could get the trade-in value of my MDX, without having it depriciated with the running time it would take to get my new vehicle. the ambience is excellent, and to an extent the courtesy is also good. but overall i wouldn't recommend anyone to have choosen this dealership for purchases or leases. More

Wife and I drove in from NJ as I had been researching CPO MB C300's for a couple of weeks. Online, this dealership, and it's sister dealership, MB of West Chester (both owned by the same people) had the lar MB C300's for a couple of weeks. Online, this dealership, and it's sister dealership, MB of West Chester (both owned by the same people) had the largest selection of CPO vehicles. Arrived at Ft. Washington dealership and looked around for a bit, it was a Saturday and they seemed fairly busy. After walking around for about 20 minutes I went inside and asked if someone could assist us as we were looking for a CPO car that I saw online but did not see on the lot. We waited for about 45 minutes while the receptionist kept trying to get someone to call her to help. Finally, Wallace came over and brought us over to his desk. Straight to the sales pitch without even asking us questions about what we wanted. I mentioned two cars to him that we were interested in but both were apparently sold, but still listed as available online. He explained that sometimes it takes a couple of days for the cars to be taken off of the website which is why it was still listed. We find this out after he has made a copy of my license and tried repeatedly to steer us towards other vehicles. He finally had a 2009 brought up from the other dealership for us to test drive even though we were interested in 2010 or 2011 because of the incentives available on those model years. We spent a good hour in his office before we even got to the test drive. Frustrated we left but took his card as he said that he would have more in the following week and call and let me know when he had something in my price range that would also qualify for the factory incentives. I got home, clicked on the Carfax of the vehicle I had initially been interested in, and sure enough, he was right, it was listed as sold by Carfax on 10/28. It was Saturday 11/2 when we were in so it made sense that it wasn't taken down yet. Although we felt like we got the runaround and the pressing sales pitch while we were there, I had a little more faith in the dealership seeing as how it was indeed sold just 4 days earlier. On Wednesday, Wallace called me and let me know that he located a vehicle that would work. Still a little above what I repeatedly said that I could pay but I was willing to drive the hour back again to look at it. He was not going to be in on Thursday so the earliest that I could see the car was Friday. He wanted a deposit over the phone, I said not, I wanted to see the car first. I told him my wife would leave work early and we would come down on Friday evening to see the car, drive it, and hopefully purchase it if everything worked out. That was on Wednesday evening. I emailed him again Friday morning to confirm that we would be coming (including my kids this time) and that my wife was leaving work early for this. I had asked a couple questions about the car as well (protocol for having a mechanic check out the car and also asked about a discrepancy in the equipment listed on the car, he told me it had navigation but it was put up on the website on Friday and did not list navigation as an option). I did not hear back from him all day. As I was going to meet my wife halfway and then drive in together, I emailed him later in the afternoon as a courtesy to let him know that we would not be coming in. I needed those questions answered before I dragged my family an hour each way to a dealership during Philly rush hour traffic. I have not heard back from him since. Went out to a local BMW dealer and purchased a car that night. The biggest issue I have, and the reason I am writing this review, is that the car I initially inquired about, the one that has been sold since 11/28 (I called the West Chester location on 11/8 to check) is still up on their website for sale as of the evening of 11/12! They put up the other car, the one that he found during the week for me online within 2 days but 16 days after selling the lowest price 2010 model they still have not figured out how to take the listing down? It is a prime example of bait and switch. *Edit - Tried to list the Carfax but it rejected my review saying the Carfax link was against the Dealerrater TOS. If you are interested in a CPO vehicle from this dealer I would suggest calling first to confirm availability and never discuss monthly payments until you have settled on a selling price for the car. They kept trying to "fit" me into a payment and that is never to the benefit of the customer. In the end, I get it, they are not looking to spend time with someone looking for the best deal on a lower end CPO vehicle. They would much rather sell new S-class cars all day and I don't blame them. The problem is that they are advertising things that they do not have and have no intention of selling. If you don't want my business, then why advertise for it by listing cars that you know will attract a customer like myself? The answer is to get em in the door and then sell them something that they had no intention of buying in the first place. More

I HAD A FLAT TIRE EN-ROUTE FROM WORK TO HOME. DUVENS YOUR ROADSIDE ASSISTANT WAS THERE AHEAD OF SCHEDULE - HAD THE MOST 'INFECTIOUS' SMILE AND DEMEANOR...I HAVE HAD MANY ROADSIDE ASSISTS EVEN W/IN MY DEALERS ROADSIDE ASSISTANT WAS THERE AHEAD OF SCHEDULE - HAD THE MOST 'INFECTIOUS' SMILE AND DEMEANOR...I HAVE HAD MANY ROADSIDE ASSISTS EVEN W/IN MY DEALERSHIP KEENAN MOTORS. BECAUSE OF THIS GENTLEMAN MR DUVENS - WHEN I AM IN THE MARKET FOR ANOTHER MB - I WILL GET ANOTHER OPINION IN PRICE FROM FT. WASHINGTON MB. MICHAEL LOWELL LARSEN VALUED MB OWNER OF 30 YEARS More

We walked into the Mercedes-Benz dealership not knowing much but we were sure that we wanted a Mercedes-Benz! I had looked at a few cars via the internet and i just wanted to see the inside of the cars, a much but we were sure that we wanted a Mercedes-Benz! I had looked at a few cars via the internet and i just wanted to see the inside of the cars, and maybe test drive. After speaking with Brett Walter's whom did not push, or try to presuade we knew that this would be the dealership we would purchase our car from. After test drving two cars, we were still not sure of what car to purchase or if we could even afford wither car. We meet with Frank Daulerio who explained the price in details, gave us a great value for our trade and explained every detail of every dime that would come from out of our pocket for both cars. There was a drifference of over 10,000.00 between the cars and neither Brett or Frank tried to persuade us toward the higher end car!! They were both just so helpful with answering all and every question not even knowing if we would even be approved for any of the car's. This is time they did not have to spend with us, and they did! I could go on and on about the experience before Frank or Brett was even aware that we would buy! We were told of a great speacial and to us sounded to good to be ture 1.74% percent finance, and two months of payments made by Mercedes-Benz and we were assured that this would be the deal as long as our credit was as we have advised. After our decision on the car which was the next day so we left that night not doing anything, just as promised we were approved at the rate quoted and signed the waiver for the two car payments!!!!! I can not tell you how happy I am with our purchase and the service from the time we walked in the door till driving off with our new E350!! We have a beautiful car that we can afford and a start to a great relationship with Mercedes-Benz of Fort Washington!! Those guys rock!!!!! ~signed very happy More

My lease was coming to an end and I was unsure what I wanted to drive for the next couple years. I went to mercedes just to test drive and see if it was a possibility to consider. When I walked in I wa wanted to drive for the next couple years. I went to mercedes just to test drive and see if it was a possibility to consider. When I walked in I was warmly greeted by a sales associate. The showroom was beautiful and the selection of cars was amazing.....I was instantly impressed. The sales associate throughly informed me about each car to help narrow down my choices. He was very knowledgable and answered all my 100 questions. After I chose the car I loved it was down to numbers. Since I had 6 months left on my prior lease I did not think I would be able to get a new car so quickly....I was most definitely wrong! I left that night with all the paperwork signed in a brand new mercedes c class. The sales associates and manager were so easy to talk to and made the dreadful car buying process so simple. When I was signing the paperwork Carla was so thorough and organized. She followed up with me and made sure everything was documented and taken care of in the proper way. She explained everything so carefully and it was easy to understand. I had the option of having my car delivered or picked up, but of course I decided to leave in my new car. The only effort I made was actually showing up that day. I also had the experience of having a loaner while my car was being monogrammed. The guys at the service valet were extremely friendly and took care of me right away. They put me in a loaner that was clean and ready for me instantly. The entire process was so simple. I cant thank mercedes enough.....it was truly a pleasure working with everyone. Thanks to Mike, Ivan, Quintin, Eddie and Carla for making this such a simple process. I would HIGHLY recommend anyone to at least stop in to test drive and see what can work for them. I am a young teacher and didn't think I would be driving a mercedes, but the team made it happen. I went to other dealers in the neighborhood, but no one could even come close to the deal mercedes gave me. Best Deal Around and the Best Service! I don't think I could ever go anywhere else. Thanks Everyone! More

I was thrilled with the experience I had with Todd Kravitz at Mercedes of Fort Washington. I came into the dealership with a knowledge of what I could spend and the type of car I hoped to get from tha Kravitz at Mercedes of Fort Washington. I came into the dealership with a knowledge of what I could spend and the type of car I hoped to get from that number. Todd took the time to go through every detail of what I was looking for and make further suggestions from the notes from that same discussion. Todd showed his ability to not just hear, but to listen, and upon doing so was truly able to consult on a solution, rather than just sell me a car. We ended up with a car that was better than I had gone in hoping for because of the give and take between Todd and I. I loved the end result and that was because it was a true partnership together, not a pushy or aggressive experience. I couldn't be happier as a result. More

Negotiated a satisfactory price on a vehicle that resulted in a sale/hand shake agreement 4/15/13. The level of service prior to the hand shake was good the salesperson and sales mgr provided prompt resulted in a sale/hand shake agreement 4/15/13. The level of service prior to the hand shake was good the salesperson and sales mgr provided prompt responses to all of my inquiries. However; after the handshake which included a downpayment the sales person and mgr became very unresponsive regarding the anticipated delivery of the vehicle. Calls and emails were not returned promptly as had been the case prior to the sale/agreement. Ultimately, after an eleven day waiting process, the dealership was unable to secure the vehicle or comparable vehicle as agreed upon. I took the initiative to seek out the desired vehicle elsewhere which required market research and a whole new negotiation process. And the level of service at Euro Motorcars (Mercedes Benz) of Devon provided great relief. The frustration with Mercedes of Fort Washington was revisited when I had to call multiple times seeking the return of my initial down payment. My funds were held since 4/15/13 and are not anticipated to be returned until possibly 5/1/13 which is approximately two weeks. Maybe this process would have been different if they had the vehicle on-site or if they confirmed their ability to acquire the vehicle before making an agreement. My rating is honest as I felt that the staff was friendly. The service was bad simply because they tried to cover up a mistake as opposed to being candid and letting me know they could not secure the vehicle. I would have been extremely happy had I been able to buy the vehicle at the price we agreed upon. More

Buying a car here is painless . gresat deals with out the head aches. Mark schramm and Pade Amsden are the best woul do it again head aches. Mark schramm and Pade Amsden are the best woul do it again More

I had an average experience acquiring my 2010 E350 Coupe. The salesman Jon Aarons was very thorough pointing the features of the vehicle, financing options, normal sales stuff. My rub, if any, was with the The salesman Jon Aarons was very thorough pointing the features of the vehicle, financing options, normal sales stuff. My rub, if any, was with the certified pre-owned program. They insist that the vehicle was thoroughly checked out, but there were a few items that should have been addressed the first time. They're getting another shot at it to make it right. Not that this was unpeasant, don't get me wrong, but I still got the feeling that it's still just a car deal, not an "experience". Maybe my expectations were a little higher than the average buyer? More

I have bought used cars from this dealership and the prices can not be beat. I have dealt with Frank Daulerio and Quintin Campbell on numerous occasions and each time both have been very professional a prices can not be beat. I have dealt with Frank Daulerio and Quintin Campbell on numerous occasions and each time both have been very professional and courteous. Frank being the sales manager has bent over backwards numerous times and does what it took to make my visit to Fort Washington a pleasure during my car bying experience. More