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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,314 Reviews

2,314 Reviews of Mercedes-Benz of Fort Washington - Service Center

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May 20, 2024

I took my S Class there for collision work. I was lied to and told the collision center was on site, my car was sent to SouthHampton Pa, to Churchville AutoBody. They did an excellent job, I me More

by AMIN.WADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liars.
May 29, 2024 -

Mercedes-Benz of Fort Washington responded

We appreciate your feedback and are glad to know that you're pleased with the work performed on your vehicle. We apologize for any misunderstanding about our collision center's location, as we always aim for transparency with our customers. Your comments will help us improve in this area moving forward. Thanks again! - The Mercedes-Benz of Fort Washington Team

May 15, 2024

There needs to be a better communication between the Body Shop and the Service Dept. I was told that the Repair of my car was finished but when I stopped by to pick up my car, only the body shop work was do More

by SAM.C.CHUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Mercedes-Benz of Fort Washington responded

We appreciate your feedback and apologize for the miscommunication during your visit to Mercedes-Benz of Fort Washington. We're always looking for ways to improve, so we'll take this into account moving forward. Glad everything else was good!

May 15, 2024

Fast and easy drop-off and pickup. Service done quickly and loaner was provided with little lead time. More

by RGREENSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Mercedes-Benz of Fort Washington responded

We're glad to know that you found our service efficient and convenient at Mercedes-Benz of Fort Washington. Providing a loaner with little lead time is part of our commitment to excellent customer care. Thanks for the positive feedback!

May 14, 2024

Unethical practices are going on at Fort Washington Mercedes Benz…never got back to me in regards to service issues they said was done and were never done. Emailed them….texted them…. still no response More

by KRYSTEN86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
May 15, 2024 -

Mercedes-Benz of Fort Washington responded

Krysten, We're sorry to hear about your experience. We take all feedback seriously and would like the opportunity to address these issues directly with you so they can be properly resolved. Please reach out at your earliest convenience. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

May 13, 2024

Service is amazing as usual. You feel right at home. They communicate with you and break everything down. Plus you get a complementary car wash. More

by ANAIUQWATSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Mercedes-Benz of Fort Washington responded

Anaiuqwatson, we're glad to know you felt at home and appreciated our communication style here at Mercedes-Benz of Fort Washington. Thanks for the positive feedback! Enjoy that sparkling clean car!

May 13, 2024

Christina efficiently managed everything, calling a day before my appointment to arrange a loaner car due to extended service time. More

by SK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Lowe
May 13, 2024 -

Mercedes-Benz of Fort Washington responded

We're glad to know that Christina was able to manage everything efficiently for you at Mercedes-Benz of Fort Washington. We always aim for a smooth and convenient service experience. Thanks so much!

May 12, 2024

Makes me feel the love and family also the integrity and respect that cares and service More

by TAYLORCRYSTAL65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for the wonderful five-star review! We'll see you again at Mercedes-Benz of Fort Washington!

May 10, 2024

Jessica was an excellent associate. She was the perfect one to demonstrate the features on our 2021 Hyundai Santa Fe Calligraphy. The process was seamless. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Pasquale
May 10, 2024 -

Mercedes-Benz of Fort Washington responded

George, we're glad to know Jessica provided you with excellent service at Mercedes-Benz of Fort Washington. Enjoy your 2021 Hyundai Santa Fe Calligraphy!

May 10, 2024

Initially felt very good. After we dropped off the vehicle communication dropped. 17 days for a commercial vehicle is too long for the minor damage More

by ACCLIMATEDSERVICESINC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Traci
May 10, 2024 -

Mercedes-Benz of Fort Washington responded

We're sorry to learn about the delay you experienced with your commercial vehicle repair. We understand how crucial time is, especially for business operations, and we apologize if our communication didn't meet expectations during this process. Your feedback helps us improve, so please feel free to reach out directly if there's anything more you'd like to discuss or any way we can assist further. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

May 10, 2024

Service was good. Coomunication was good. I appreciate that they fit me in the schedule. More

by KPATTERSON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
May 10, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for visiting Mercedes-Benz of Fort Washington! We appreciate your positive feedback and hope to see you again in the future!

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