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Mercedes-Benz of Fresno

Fresno, CA

4.0
492 Reviews

7055 North Palm Avenue

Fresno, CA

93650

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Showing 492 reviews

September 21, 2024

I’ve been a loyal Mercedes-Benz owner for years. Recently, I made the drive from Hanford to Fresno specifically to look at a GLE450 I was interested in from their online inventory. Upon arriving at More

by David Pilcher
Recommend Dealer
No
Employees Worked With
Juan Guzman
Sep 30, 2024 -

Mercedes-Benz of Fresno responded

We sincerely apologize for the poor experience you had during your visit to our dealership. Your time and business are incredibly important to us, and the lack of attention and professionalism you received is unacceptable. This is not reflective of the level of service we aim to provide, and we deeply regret that it left such a negative impression. We have addressed this situation internally to ensure this does not happen again. If you're open to it, we would love the opportunity to make it right and show you the true level of care and service you deserve. Please feel free to reach out directly to our General Manager, Jake Kahen at 559-254-4585. Thank you for bringing this to our attention.

June 30, 2024

Rohit sharma was excellent to explain everything Really great work Nice guy Nuce to have deal with him More

by Ophundal
Recommend Dealer
Yes
Employees Worked With
Rohit sharma
Jul 02, 2024 -

Mercedes-Benz of Fresno responded

Ophundal, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help.

June 23, 2024

We had a great experience during our transaction today. Mo gave excellent customer service worked to get a deal of a finance option. Tony in the finance office made sure everything was understood and in or More

by onekrazy_ramsfan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo, Tony Carrillo
Jun 26, 2024 -

Mercedes-Benz of Fresno responded

Thank you for sharing your wonderful experience with us at Mercedes-Benz of Fresno! We're thrilled to hear that Mo provided excellent customer service and helped secure a great financing option for you. We're also glad Tony ensured everything was clear and in order. Your satisfaction is our top priority, and we're delighted to have made your visit a positive one. Thank you for choosing us, and we look forward to serving you again in the future!

May 23, 2024

Yvette Vega at Mercedes provided outstanding assistance throughout the car-buying process. Her expertise, patience, and dedication truly made a difference in helping me find the perfect car. A big thank yo More

by lupemaciel96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yvette Vega
May 24, 2024 -

Mercedes-Benz of Fresno responded

Hi Lupe, we're thrilled to hear about your exceptional experience with Yvette at Mercedes! We're glad to know she provided outstanding assistance and helped you find the perfect car. We'll be sure to pass along your kind words to her. Thank you for choosing us!

May 18, 2024

Purchasing a vehicle here was a nightmare, but we were in a pinch so we did it. I wish we would have gone elsewhere. It has been 3 weeks since we bought the car and are still waiting for copies of the paperw More

by epsteinelizabethr
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Vikas and Eric
May 21, 2024 -

Mercedes-Benz of Fresno responded

We apologize for the challenges you've experienced and understand why you would feel frustrated by a lack of response from our team. If you would, please reach out to our General Manager, Jake, at jkahen@mboffresno.com, so we can address your concerns regarding the paperwork and the issue with your vehicle. Your satisfaction is important to us, and we are committed to resolving this matter. Thank you, we look forward to hearing from you very soon.

March 07, 2024

Purchased a CPO 2022 S-580 that was sold as not having any accidents based on Carfax and dealership's inspection. After a week of ownership, one of the rims begin peeling. Contacted dealership and they ag More

by djohnson_phv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gino Castillo, Armando Perez
Mar 07, 2024 -

Mercedes-Benz of Fresno responded

Thank you for sharing your experience, we're sorry about the issue with the rim on your certified pre-owned 2022 Mercedes-Benz S580. We take pride in our vehicles' quality and are committed to addressing any concerns our customers may have. Our team member Armando has already agreed to cover the repair cost for the rim, and as per our records, the payment was sent last Thursday. We're sorry you have not received it yet. We understand your frustration regarding the discrepancy between the Carfax report and the findings of your local body shop. However, it's important to note that our dealership relies on Carfax reports and our own thorough inspections to ensure the quality of our vehicles. While we cannot comment on the assessment made by an external body shop, we stand by the integrity of our inspection process and the information provided to you at the time of purchase. If you have any further questions or concerns, please don't hesitate to contact our Service team directly at 559-245-3886.

October 31, 2023

Submitted by Larry and Gloria Simonetti My experience has been MB of Fresno is fine to deal with when purchasing; however, beware should you have even a minor complaint about features that don't work. In More

by downhill3006
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
finance guy not listed here
Nov 07, 2023 -

Mercedes-Benz of Fresno responded

We're sorry it has taken so long for this issue to be resolved. We don't consider your complaint minor in any way. However, our dealer agreement with Mercedes-Benz prevents us from handling this in the manners you're suggesting since the vehicle is still under warranty. We are working diligently with MBUSA to resolve this and will stay in touch.

June 01, 2023

Good Job service and sales. Very pleasant experience, the service adviser lady was very professional. More

by calking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gino Castillo
Jun 14, 2023 -

Mercedes-Benz of Fresno responded

We're so happy you had a great experience with our servicer advisor during your visit! We hope to serve you again soon.

May 12, 2023

Took my car in for a recall issue and a set of new tires. Service Rep took very good care of me upon my arrival and made sure all the issues would be addressed. Car was ready for pickup at the end of the day More

by danisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Puga
May 15, 2023 -

Mercedes-Benz of Fresno responded

We're so happy to hear that you had an amazing experience with our dedicated team! Thank you so much for the kind words, we really look forward to seeing you again soon.

May 05, 2023

Abel was very informative and communicated with me on a timely manner. Made sure that everything was taken care of for me. More

by Dpglock2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Lara
May 08, 2023 -

Mercedes-Benz of Fresno responded

That's fantastic, we're glad that Abel was able to take care of you during your visit! Thank you so much for coming in to see us, we look forward serving you again soon.

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