Mercedes-Benz of Fresno

I have been shopping around for a new 2019 G Wagon and I finally found one at the right price in Fresno. I spoke with Liz Delcid who worked very hard to get the deal done quickly and smoothly. She was very professional, knowledgeable, and I would recommend her to anyone looking to purchase their next Mercedes. Thank you again for an amazing sales experience. Keep up the great work! Mark

A)Took my car for a recall fix(Air bag), scheduled with the service department on friday, i was told it will be ready by monday...i went there on monday and i was told "We do not have the parts" and the service department told me to re-schedule. They provided me no loaner car.... B)Two or three weeks later, scheduled for a repair service for 7:00 am dropped the car on time and went back to check, no one looked at the car till midday. Then i received a call at 5:00 pm that day and they said" we have to get the parts from Germany, come back in two weeks". I went there two weeks later, and as usual, "WE DO NOT HAVE THE PARTS YET".....Come back after 5 days....and NO APOLOGIES WHATSOEVER..." I DO NOT UNDERSTAND WHY THIS DEALERSHIP IS STILL OPEN WITH SUCH SUB STANDARD LEVEL OF SERVICE...... I HOPE THIS WILL BE MY LAST VISIT TO THIS DEALERSHIP...TERRIBLE SERVICE

i am a new addition to the merecedez family. Initially is was unhappy with the service. Thank you, James Looney for putting a smile back on my face.

This is a fine gentleman, a very seasoned person with expertise in Mercedes Benz. He does not twist your arm he presents good information and is extremely helpful in deciding which specific vehicle you want. We have had three transactions in our family and we recommend David to anyone he’s such a superior quality individual.

Walked in first thing Sunday morning and met with Etin. He met us with a smile and made us feel like family instantly. After asking a couple of questions he found us the perfect vehicle. Upon us taking delivery of our new Benz he made sure the vehicle was perfect. I was out of town when the vehicle arrived and he sent frequent photos the the vehicle prep. He thoroughly explained all the functionality. He went multiple steps above any other salesman would and provided us with his personnel phone number and responded to all texts promptly. We couldn’t be happier and as long as Etin is at MBOF we will continue to be purcesers of many future vehicles!

First time Mercedes owner! Tried programming my garage door to open with the car, unfortunately I was unsuccessful. Cecilia N. Product Specialist was my saver. Walked me through the process and got it done in no time. Very patient with someone like myself that isn’t yet familiar with my vehicle. Very satisfied with her service.

I love my car and I love the orientation I received and I am very happy. I’ve known Scott for a long time and will be a customer forever. Etin is very good at what he does. He is not pushy and very prompt. Cecilia was very through with my orientation and very professional and very attractive as well.

Sincerely, impressed with the quality of business each of you possess. I am grateful for my new CLA250 & you’ve provided me with happiness that I cannot begin to describe. I save lives each day, but you saved me from driving my old car. Thank you, Vic, Harout, Eric, Tony, Cecelia, and Mercedes Finance Dept. Thank you.

Outstanding customer service, knowledge, and attention to detail. Sales, service and customer satisfaction representatives are all impressive. Highly recommended, without reservation. 5 Stars all around.

Never will recommend this dealership. Horrible experience in the service department, no calls, kept my car overnight without a loaner car (or even offer for one). It cost $250 to just look at it...!?! And, after saying it will be an additional $1,200 to fix, I went elsewhere. Be warned, I only needed a couple hundred dollar repair and was taken care if in a few hours. This dealerships service department should be closed down, investigated and held accountable for the theft of their customers...!