Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Mercedes-Benz of Fresno

Fresno, CA

Overview
Reviews
Vehicles
3.8
494 Reviews
Call Dealership (559) 296-7214
View Awards

7055 North Palm Avenue

Fresno, CA

93650

Directions

By Type

Showing 494 reviews

March 24, 2023

Not upfront about repair cost. Was told all 4 tires needed to be replaced at 24990 mileage. The car had a little over 8,000 miles when leased. We were asked if the car had new tire More

by DeRouchey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Puga
Report | Print
Mar 25, 2023 -

Mercedes-Benz of Fresno responded

Thanks for sharing this information about your service visit. We're sorry we didn't deliver a positive guest experience for you on your service visit. A used car with 8,000 miles at purchase typically wouldn't have needed new tires, so it's highly likely the tires had 8,000 miles on them when you acquired the car. You're not at fault for anything here. The tires on your car with 25,000 miles simply needed to be replaced. Driving in town has a much greater impact on tire wear (and other components) than highway driving, Frequent acceleration, braking, and turning, along with the lower maintenance level of local streets vs. highways, all combine to grate the surface of your tires more rapidly in town. We don't offer the Spring Service offer at the service counter because that is a direct-to-consumer offer from Mercedes-Benz. Only select owners received that offer from the manufacturer. This is why they try to make it clear we need to see that offer at check-in. They don't provide a path to redeem if afterwards. We apologize for not communicating these things better on your visit. We work hard to provide a first-class, respectful experience to all of our guests, but it's clear we failed to do that on your visit. We will use your comments to improve our interactions with future service guests. If there's anything further we can do for you, please don't hesitate to speak with our Service Manager, Jeremy Farminer, by calling our dealership at 559-438-0300.

March 17, 2023

Quick, honest and friendly service from top to bottom. Very efficient and knowledgeable. Like seeing a long, lost friend! More

by kron100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Mar 20, 2023 -

Mercedes-Benz of Fresno responded

What a lovely thing to say! Thank you for sharing your experience with us, we look forward to serving you again soon.

March 04, 2023

Oscar provides excellent customer. If I have a question regarding the service, he is very patient, explains & answers my questions. More

by Mariaelena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Aguilar
Report | Print
Mar 06, 2023 -

Mercedes-Benz of Fresno responded

We're happy to hear that our team could answer all of your questions! Thank you for taking a moment to share, we hope to serve you again soon.

March 01, 2023

Professional costumer service and mechanikal work. During the last 25+ years I’ve never been disappointed in the quality of the dealership. More

by potorke45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Mar 01, 2023 -

Mercedes-Benz of Fresno responded

That's fantastic to hear, we're glad to have been able to serve you for so long. Thank you for the kind words, we look forward to seeing you again soon.

February 21, 2023

Brandon does a great job to make sure your vehicle is serviced properly, the car was done on time and running properly. More

by mikew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Feb 28, 2023 -

Mercedes-Benz of Fresno responded

That's amazing news! We are so happy that our team was able to provide you with a fantastic experience, and we hope to have the pleasure of serving you again in the near future.

February 17, 2023

Very on time for appointment scheduled, friendly and able to perform job in a timely manner and very friendly. More

by abrego.alicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana
Report | Print
Feb 28, 2023 -

Mercedes-Benz of Fresno responded

We are delighted to hear that you had a great experience! Our team is thrilled that we were able to deliver an outstanding service, and we look forward to serving you again in the future.

February 08, 2023

Steven in sales gets my business every time (Third car sold to me in 5 years). And Abraham in finance was amazing!! More

by Amememe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven in sales, Abraham in finance
Report | Print
Feb 28, 2023 -

Mercedes-Benz of Fresno responded

We're so happy to hear that this is your third car with us! Thank you so much for allowing our team to serve you, we look forward to working with you again soon.

January 19, 2023

Work was finished on time and the agent called to let me know the car was ready for pickup More

by hgayk
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Puga
Report | Print
Feb 28, 2023 -

Mercedes-Benz of Fresno responded

We're glad to hear our team could make it easy for you! Thanks for sharing.

December 22, 2022

Abel is our service advisor and has been for many years. We have two cars and receive excellent service. Service is performed well, timely and the cars are always clean when we pick up. We give Abel and the More

by rmmochizuki
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Abel Lara
Report | Print
Mar 08, 2023 -

Mercedes-Benz of Fresno responded

We're so happy to hear that Abel has been able to take care of you over the years. Thank you soo much for sharing and allowing our team to make each experience a good one.

June 01, 2022

I am extremely satisfied with the service I received at Fresno Mercedes. All the personnel are wonderful and pay such attention to detail. Special thanks to Brandon Puga, who did an exemplary job of infor More

by Claudia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Puga
Report | Print
1
2
3
4
...
50