Mercedes-Benz of Fresno
Fresno, CA
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My husband and I drove by the lot and saw the car I liked. I went online to view the car and entered my personal information. Within 30 min, Darren called me back regarding the car I was interested in. liked. I went online to view the car and entered my personal information. Within 30 min, Darren called me back regarding the car I was interested in. When we got to the store, we worked with Luis. He was very easy to work with and the dealership overall was great. I have never been able to purchase a car so fast! We will definitely return to Mercedes Benz of Fresno. More
Darren was outstanding and very patient as we picked out our new Mercedes. We will return there again to buy our next car. Thanks Darren for making it so easy. our new Mercedes. We will return there again to buy our next car. Thanks Darren for making it so easy. More
Darren was great! He allowed us to shop the lot, then take a car for a test drive. He listened to what we wanted. We never felt any "car salesmen" pressure. With Darren's help we realized that this wa take a car for a test drive. He listened to what we wanted. We never felt any "car salesmen" pressure. With Darren's help we realized that this was "our" car...will never go back to another vehicle....sorry BMW and Lexus you just don't have it. Thank you Darren. I love my new car!!! More
Darren was polite and helped us get the best deal. He is a great hard working man. We really left happy he got us a good deal new tires! We thank you Darren. a great hard working man. We really left happy he got us a good deal new tires! We thank you Darren. More
I went to pick up my car from servicing. I decided to look at a new car and met Darren, he was very friendly and knowledgeable. I told him I was just looking because I was thinking of getting a new car i look at a new car and met Darren, he was very friendly and knowledgeable. I told him I was just looking because I was thinking of getting a new car in a couple of months, he showed me a couple of the 2014 C250's and went on a test drive. We talked about what I was able to put down and payment, in a matter of a few minutes I had made the decision to trade in my car and got an awesome deal on a new one! It was amazing and fast! They were so easy to deal with, it was unbelievable! Darren went above and beyond any sales representative I have ever dealt with. This is the second car I have bought at this dealership and I definitely recommend this dealership to anyone looking to buy a new car. Their service is great and they make it so easy. I have received a few phone calls making sure I was happy and to answer any questions about my new car. They even made an appointment for me to get familiar with all of the features. This dealership is #1 in my book...I can't imagine buying a vehicle from anyone else! I love my new Mercedes! :) More
I'm not an evil/hateful/grudgy or grudgefull person. (I don't know if grudgy or grudgefull is even a word) I do appreciate and understand a good customer experience and it felt as if this location found (I don't know if grudgy or grudgefull is even a word) I do appreciate and understand a good customer experience and it felt as if this location found it difficult to deliver it to a young Latino potential customer. Coming from a successful sales history myself, I am a fair leader and hope that no one has had even one of the MULTIPLE negative experiences I've had at this business: #1 2011- Salesman ran my credit and I didn't qualify, no problem with that but check out his actions: I was inquiring about a Mercedes Benz E550 and he said "you can not get that vehicle but you can get a different car." "Take these chips so you can leave with something" he had just came back from lunch with a sandwich and chips and he handed me his bag of chips. Unprofessional. #2 2013- While renovation was done on the building I ordered a 2014 slk 55 amg. I was told the vehicle would be here October 2013. October came around and I was told it was coming in November. November 2013 came around and I was told 2nd week of December was the ETA. Adam the new manager asked if i wanted to test drive a different year same model vehicle and i accepted. I waited outside 30 minutes with my girlfriend then I headed in the building and Adam apologized but had no urgency to grab the keys nor offer to drive the car. Unprofessional. #3 2013- The 2014 slk 55 amg finally came in and during negotiations David Coquillete raised his voice and gave me a lecture in front of my father and friend and the Mercedes-Benz staff. Finance was ready to go but needless to say the vehicle was not purchased, and now that I think of it I am glad I did not give my hard earned money to a business like this one. More
I contacted Irene Flores, Internet Manager regarding the lease of a 2012 CLS550. I worked with her and her associate, Gino Castillo. Knowing exactly what I needed to achieve a good lease deal, we ultimately lease of a 2012 CLS550. I worked with her and her associate, Gino Castillo. Knowing exactly what I needed to achieve a good lease deal, we ultimately completed the deal. My wife, Karen and I are very pleased with the bottom line. Irene and Gino made the experience pleasurable. We very definitely do recommend MB of Fresno. More
I was there today for over 3 hours today for the service B. I knew it would take less than two hours as I was told when I made the appointment. But there was no extra work that was done other than the B ser B. I knew it would take less than two hours as I was told when I made the appointment. But there was no extra work that was done other than the B service. It was uncalled for, I was just lucky I had the whole day off, with no other appoinments to sit there. Dave was nice, but the service took way to long. More
My wife and I were shopping for a new car when we decided to look at Mercedes. It was a Saturday, casual day for me, so we went to look at the E Class series. Shorts and a tshirt, walked the entire lot looki to look at Mercedes. It was a Saturday, casual day for me, so we went to look at the E Class series. Shorts and a tshirt, walked the entire lot looking, walk in the show and was asked if anyone was helping us. I said no. I was informed somone woule be out shortly. I walked around looking at cars and still no one came out to greet us. I could see a few sales people standing around and asked if someone could help us. Only one guy said sure, are you just looking or are you really gonna buy something. I informed him I wanted to buy something. I seemed not to interested in informing me about the car or did not know about the car. Then he said he has an apointment I would get someone else to take us out on a drive. No one ever came out. Really Horrible Service. I ended up purchasing a BMW 535i for my wife. I would never go back to Fresno Mercedes. More