Mercedes-Benz of Ft. Lauderdale

Great experience sales person was awesome. The manager was a big help as well Thanks Arthur Schnur The manager was a big help as well Thanks Arthur Schnur More

Aquí tienes una reseña lista para usar 👇 ⸻ Excelente experiencia en la compra de mi Mercedes-Benz GLB 250. Desde el inicio fueron muy amables, claros en toda la información y siempr 👇 ⸻ Excelente experiencia en la compra de mi Mercedes-Benz GLB 250. Desde el inicio fueron muy amables, claros en toda la información y siempre atentos a cada detalle. El trato fue excelente en todo momento, me hicieron sentir cómodo y seguro durante todo el proceso. El vendedor fue excelente, respondió todas mis dudas con paciencia y transparencia. Gracias a su ayuda, salí con un carro confiable y a un muy buen precio. Sin duda, recomiendo este lugar al 100%. More

Very easy to work with. Alisa is great!! Very patient with me since I am technology challenged. Alisa is great!! Very patient with me since I am technology challenged. More

Alisa is a star in all aspects of customer satisfaction. Staff members are very friendly Staff members are very friendly More

Xavier is my service advisor, he is very professional and friendly. He explains needed work without pressure and is organized in presenting info. He honors his schedule with loaner car and anticipated time f friendly. He explains needed work without pressure and is organized in presenting info. He honors his schedule with loaner car and anticipated time frame to complete work. Xavier is a valued service manager at MB. More

Gary Small was a great sales person as well as everyone else Will always deal with gary else Will always deal with gary More

I visited Mercedes-Benz of Fort Lauderdale today, Friday, February 20, 2026, due to an issue and requested to speak with a manager. The manager, Jesse James, was in his office and did not appear to be bus February 20, 2026, due to an issue and requested to speak with a manager. The manager, Jesse James, was in his office and did not appear to be busy. Instead of inviting me in or offering me a seat, he stepped into the hallway and spoke to me there without introducing himself. He immediately stated that he could not help me, without giving me the opportunity to explain my situation. I understand that not all issues can be resolved, but my concern is about the way I was treated. As a long-time Mercedes-Benz customer at this location, I have seen a noticeable decline in customer service. In the past, customers were treated with care and respect. Unfortunately, that was not my experience today. I believe a manager’s role is not only to address concerns but also to demonstrate professionalism, courtesy, and a willingness to listen. In this instance, I did not feel that even a basic level of courtesy was extended. The interaction felt dismissive, and his attitude came across as uninterested and unprofessional. This experience was very disappointing. More

The service as far as the service person was great. However, I called earlier in the day before I picked up the car to make sure it was washed. When I arrived it was filthy and in worse shape than wh However, I called earlier in the day before I picked up the car to make sure it was washed. When I arrived it was filthy and in worse shape than when I dropped it off. The porter took it to have it washed and it was still dirty. Oil smudges on the outside and on the interior. After the wash, it still was not cleaned and I was told by the porter that they do not detail. I pointed out several oily smudges on the outside and he attempted to wipe them off without success or care. This service was horrible. He blamed it on the car wash machine. Terrible service. More