Mercedes-Benz of Ft. Lauderdale

Very easy to work with. Alisa is great!! Very patient with me since I am technology challenged. Alisa is great!! Very patient with me since I am technology challenged. More

Alisa is a star in all aspects of customer satisfaction. Staff members are very friendly Staff members are very friendly More

Xavier is my service advisor, he is very professional and friendly. He explains needed work without pressure and is organized in presenting info. He honors his schedule with loaner car and anticipated time f friendly. He explains needed work without pressure and is organized in presenting info. He honors his schedule with loaner car and anticipated time frame to complete work. Xavier is a valued service manager at MB. More

Gary Small was a great sales person as well as everyone else Will always deal with gary else Will always deal with gary More

I visited Mercedes-Benz of Fort Lauderdale today, Friday, February 20, 2026, due to an issue and requested to speak with a manager. The manager, Jesse James, was in his office and did not appear to be bus February 20, 2026, due to an issue and requested to speak with a manager. The manager, Jesse James, was in his office and did not appear to be busy. Instead of inviting me in or offering me a seat, he stepped into the hallway and spoke to me there without introducing himself. He immediately stated that he could not help me, without giving me the opportunity to explain my situation. I understand that not all issues can be resolved, but my concern is about the way I was treated. As a long-time Mercedes-Benz customer at this location, I have seen a noticeable decline in customer service. In the past, customers were treated with care and respect. Unfortunately, that was not my experience today. I believe a manager’s role is not only to address concerns but also to demonstrate professionalism, courtesy, and a willingness to listen. In this instance, I did not feel that even a basic level of courtesy was extended. The interaction felt dismissive, and his attitude came across as uninterested and unprofessional. This experience was very disappointing. More

The service as far as the service person was great. However, I called earlier in the day before I picked up the car to make sure it was washed. When I arrived it was filthy and in worse shape than wh However, I called earlier in the day before I picked up the car to make sure it was washed. When I arrived it was filthy and in worse shape than when I dropped it off. The porter took it to have it washed and it was still dirty. Oil smudges on the outside and on the interior. After the wash, it still was not cleaned and I was told by the porter that they do not detail. I pointed out several oily smudges on the outside and he attempted to wipe them off without success or care. This service was horrible. He blamed it on the car wash machine. Terrible service. More

I want to share my recent experience with the Mercedes-Benz of Ft Lauderdale dealership so other customers can make informed decisions. I inquired about a vehicle that was clearly advertised a Mercedes-Benz of Ft Lauderdale dealership so other customers can make informed decisions. I inquired about a vehicle that was clearly advertised as new and available. However, the listed mileage seemed unusually high for a new car, so I asked for clarification. Only then did the dealership reveal that the vehicle was actually a loaner car, not a new one as advertised. After I questioned the discrepancy, the price was suddenly lowered — which only reinforced how misleading the original listing felt. The situation became even more concerning when I was later informed that the vehicle would not be available for several months due to its loaner status. None of this was disclosed upfront. I was fully prepared to purchase the vehicle, even traveling from out of state, but the shifting information and lack of transparency made it impossible to trust the process. The experience came across as a bait‑and‑switch: advertise a “new” car, reveal high mileage only when questioned, reclassify it as a loaner, then admit it won’t be available for months. This undermined my confidence in the dealership’s integrity, and I ultimately chose to work with another dealer. I hope this review helps others avoid a similarly frustrating experience. More

I’m very disappointed with my delivery experience at Mercedes-Benz Fort Lauderdale. The vehicle was delivered late and in unacceptable condition—dirty (especially on the driver side)—and it immediately Mercedes-Benz Fort Lauderdale. The vehicle was delivered late and in unacceptable condition—dirty (especially on the driver side)—and it immediately showed warnings for low coolant level and a flat tire. I was also advised by the dealer in Palo Alto, CA to replace the tire, which is extremely concerning for a brand-new vehicle. When I tried to contact the manager/associate to address these issues, I was ignored and they stopped responding to my texts. This experience did not meet the standards I expected from Mercedes-Benz, and the dealership did not follow proper delivery procedures. More

the staff are great to work with. However, the used car I bought started acting up one week later and I believe this was a know problem. Transmission problems can be covered up but no However, the used car I bought started acting up one week later and I believe this was a know problem. Transmission problems can be covered up but not hidden. The car mechanics and electronics have issues also. people should just get some sort of minor buyers' clause without having to purchase some sort of expensive warranty. More

Very good service and excellent attention. A super pleasant atmosphere from the moment you walk in until you leave. A super pleasant atmosphere from the moment you walk in until you leave. More