Mercedes-Benz of Ft. Lauderdale

I brought my 2020 GLB 250 in for Service B and was shocked to learn that my pre-paid maintenance plan had “expired”! I have bought four MBs and have always purchased the maintenance package at the ti shocked to learn that my pre-paid maintenance plan had “expired”! I have bought four MBs and have always purchased the maintenance package at the time of purchase. Because of the pandemic, my driving miles were reduced significantly and by the time I reached 20,000 miles after three years had expired, I was denied the service I paid for in 2020. In other words, I paid for three service visits at time of purchase but MB only honored ONE visit. The pre-paid plan cost approximately $1,500 so that means MB kept approximately $1,000 for no service. Obviously I won’t be purchasing anymore pre-paid service plans from MB. By the way, I never received any notification that my plan was going to expire; however, I receive numerous notifications that my vehicles require service. Obviously I’m very disappointed in this practice and will consider this episode when in the market for my next new vehicle. More

Really nice, professional, helpful staff. Quick service is so much appreciated! The waiting area is very pleasant, clean, quiet and provides good coffee. Quick service is so much appreciated! The waiting area is very pleasant, clean, quiet and provides good coffee. More

I always Have by car serviced here, Great experience. Feliberto Pena was very helpful. He also found a nail in a tire that I was not aware of. He delivered the repair of my air conditioning ahead of p Feliberto Pena was very helpful. He also found a nail in a tire that I was not aware of. He delivered the repair of my air conditioning ahead of promised delivery and kept me informed during the process. He also arranged for me to be picked up at home to return to the service department after the service was completed. More

Friendly, personal service from my Service Advisor, Polo. All repair work performed as promised. Expensive, but good. All repair work performed as promised. Expensive, but good. More

We have been doing business with Mercedes-Benz of Ft. Lauderdale for more than 20 years. Our Service Advisor, Mike Ferraro, is always available to take care of our needs. One phone call and the "magic" Lauderdale for more than 20 years. Our Service Advisor, Mike Ferraro, is always available to take care of our needs. One phone call and the "magic" happens. This dealership is zeroed in on AMG vehicles and keeps our newest one in top condition. More

The dealership, my salesmen (Sam and Tony), the sales manager. The experience were all terrific. Sam Edelsberg is the best. manager. The experience were all terrific. Sam Edelsberg is the best. More

I had received exceptional service from Many and I truly love my Mercedes Benz family! You’re totally rock and the best and would recommend your services to anyone. Thank you for being amazing love my Mercedes Benz family! You’re totally rock and the best and would recommend your services to anyone. Thank you for being amazing More

10 years and 4 cars later, I’m the most satisfied customer! Peter McInnis is above and beyond salesmanship ! customer! Peter McInnis is above and beyond salesmanship ! More

Friendly, professional, punctual, reliable. What more can one expect. Very happy with my service advisor Manuel Guzman What more can one expect. Very happy with my service advisor Manuel Guzman More

Previously When I Visited Mercedes Benz Dealership , I Was Use To Someone Comming To The Car To See What I Needed? Now Last Two Times I Had To Go Find Someone To Tell Them What I Needed I Saw People Walki Was Use To Someone Comming To The Car To See What I Needed? Now Last Two Times I Had To Go Find Someone To Tell Them What I Needed I Saw People Walking Around But No One Came To Ask What I Needed ? It Seems Like Service Has Gone Down? Maybe They Were Short Of Help! But It Wasn`t The Mercedes I Was Used To! More