Mercedes-Benz of Ft. Pierce

My wife and I experienced a very special service at Mercedes-Benz of Ft. Pierce especially the care and attention from Michele Mackinnon. We buy cars almost every 3 years and we can tell you honestly t Mercedes-Benz of Ft. Pierce especially the care and attention from Michele Mackinnon. We buy cars almost every 3 years and we can tell you honestly that we experienced all kind of services, good and not so good. Michele was very knowledgeable and helpful, very patient understanding and friendly. We did nit feel any pressure from the management or from sales. This is why we made the purchase , we are with the car and experience, we definitely will with out friends and we are coming back when time is right. Sincerely, Igor & Tatyana Narodetsky. More

Buying or leasing a new car is one of the most stressful experiences I have ever had and Florida is the worst state for sharks in this field. I cannot say too much about what a 360 experience it was from th experiences I have ever had and Florida is the worst state for sharks in this field. I cannot say too much about what a 360 experience it was from the local Lexus Dealership to Mercedes. I had done a lot of research on all of the cross over SUV's and had narrowed my search to the Lexus, the Mercedes and the Murrano. The Lexus people drove me (and my husband) crazy for 3 hours and hounded us with unwanted phone calls. They quoted an Internet price for what I asked for and then did not have the car or the price. I had called my Service person, Chris Kafka, and let him know I was on my way to look at the GLK. Chris was going to refer me to someone he trusted and let me know that I would be taken care of graciously. When we arrived at the dealership there was a man standing outside -- and I thought, Oh no -- here we go again. Boy was I surprised! As I approached him I said I was here to see "Geroge" and this lovely gentleman addressed me by name and said that George was not in today and that Chris had called to let him know I was coming down and please take care of m e. He did just that. By the time we left, I had ordered my GLK, just the way I wanted it to be delivered in late May. Mission accomplished, or so I thought..... Less than a week later and just two days before my children were coming to Orlando for a week's vacation, my current Mercedes sstarted to give me some trouble and I was not confident that it would be reliable for 4 trips to Orlando over the vacation week. I called Dan and asked him what kind of deal he could work out for me on the car that I had drived and that I needed it the next day. Dan was amazing and the back-office staff was too. He worked out a leasing finance deal that was a compromise for me and the dealerwhip, and we rolled in the scheduled maintenance and they did this in a calm, experienced, gracious manner with no pressure, no fuss and fabulous customer service and care. Dan is a 10 in my book. Chris Kafka is a 10 in my book and I wold recommend them to anyone wanting to purchase or lease a car or for ollow care and service. I cannot say enough about these two men. Whatever people say that is negative about Mercedes, they have never experienced the higher level of service and care that all Mercedes dealers exhibit. I trust these two men and I will come back to them again and again. Deborah Lyon More

Very happy! Bill was very helpful and did not play games. We had great timing and got the car we wanted for the right price. I would recommend this dealer and sales person to anyone who asked or didn't ask. We had great timing and got the car we wanted for the right price. I would recommend this dealer and sales person to anyone who asked or didn't ask. Keep up the good work. I will be back when I am ready to 'upgrade'!!! More

We have bought 5 cars from this dealership. We have not been disappointed once. Our salesman is wonderful, the service department is great. They pick up our car and leave us a loaner when we need mainten been disappointed once. Our salesman is wonderful, the service department is great. They pick up our car and leave us a loaner when we need maintenance so we are not inconvenienced at all. Best car and best dealership we have ever worked with. More

This will make the third vehicle that I have purchased from the Coggin Dealership. Each time, I have been treated with complete courtesy and respect. This is a dealer that one can truly recommend for the from the Coggin Dealership. Each time, I have been treated with complete courtesy and respect. This is a dealer that one can truly recommend for the entire automotive experience. I have had my cars serviced by this dealership since new and the service department is flawless. Thank you for making the experience of car ownership something that my family does not have to worry about and is confident with your expertise. Thank you, Tom Deger More

This has been the 3rd Mercedes I have purchased from Coggin. And again the experience was very satisfying. The degree of professionalism, customer care, and sincerity expressed by the staff is is h Coggin. And again the experience was very satisfying. The degree of professionalism, customer care, and sincerity expressed by the staff is is highly commendable. I left the Dealership knowing I got a fair deal. My previous experience with the Service department must be rated outstanding. Based on Chris Kafka's integrity and professionalism over the years combined with the companies technical performance, has established a total feeling of trust on my part towards the department. More

Awesome experience for my FIRST Mercedez...Love the car and loved the service... I will definitely choose to work with these folks again... tremendous amount of friendliness and caring of exactly what I and loved the service... I will definitely choose to work with these folks again... tremendous amount of friendliness and caring of exactly what I wanted... They found the car I was looking for, I didn't have to wait and I didn't even have to special order! More

Dawn Walker was my sales rep. This is the 2nd Mercedes I have purchased from her and my 3rd vehicle from the Coggins Group in as many years. Dawn took the time and patience to allow me to test ride any veh have purchased from her and my 3rd vehicle from the Coggins Group in as many years. Dawn took the time and patience to allow me to test ride any vehicle that I desired, since I wasn't sure which vehicle I wanted next. Sort of like a kid in a toy store with so many choices to chose from. Dawn answered any question that I presented her with. If she didn't have the answer right then and there, it was fort coming in a matter of minutes. She had great support from her managers which made me feel very comfortable in doing business once again with this dealership. I was reintroduced to the dealership staff along to their outstanding service writer Randy Simpatico, this fellow will make things happen. I was treated as if I was related to one of their staff members, though I wasn't, I felt accepted as I would in a family setting. I never felt pressured or rushed in making a purchasing decision. Any concerns that I had were addressed to my satisfaction before and after the sale. After the sale you're not forgotten. Dawn makes it a point to stay in touch not just after the first several weeks but years later. This is why I had to return to this dealership and to my sales rep. I'm not treated just as a customer but as a VIP. Sincerely, Dennis Petrinic More

I flew from NC to buy a used SL500, sfter seeing it on ebay AND talking with differant people at the dealership. When I arrived they had obviously not checked the car over very well as several items neede ebay AND talking with differant people at the dealership. When I arrived they had obviously not checked the car over very well as several items needed addressing for it to be in the condition I was told it was when I spoke with them. They did fix the items BUT it was frustrating and caused me to spend extra time before I could leave to drive home. Another BIGGER issue is the amount of time it took to get the title. I purchased the car on 11/16/10 and did not receive the title until 1/6/11, 51 days later, AFTER I sent several progressively stronger emails. Looks like they never paid off the lean from the previous owner until end of Dec, yet they had my money on 11/16. All in all NOT the kind of service I have received AND expect from a Mercedes dealer. More

If I knew where my second key was I would of rated the dealer higher. I have asked repeatedly and have never received a solid answer. I have even called so maybe this will get results. Other then that m dealer higher. I have asked repeatedly and have never received a solid answer. I have even called so maybe this will get results. Other then that my experience was great.I found a sweet car and there was a big problem and Dan took care of it ASAP.I was provided a nice car to use while my top was replaced and overall I will look to this dealership in the future for my needs in the car department. More