Mercedes-Benz of Gainesville - Service Center

Outstanding customer Service Customer service was impeccable. Staff stated below ensured that I was 100% satisfied with the service that was rendered. Their main objective was to Customer service was impeccable. Staff stated below ensured that I was 100% satisfied with the service that was rendered. Their main objective was to make sure that there were no complaints regarding my overall experience. More

RIPPED OFF!!!!!! My Review of Mercedes-Benz of Gainesville anthonylaw 8/21/2016 Reason For Visit Service "RIPPED OFF!!!!!!!" My Mercdedes SLK was in the Gaines My Review of Mercedes-Benz of Gainesville anthonylaw 8/21/2016 Reason For Visit Service "RIPPED OFF!!!!!!!" My Mercdedes SLK was in the Gainesville dealership for repairs from damage caused from striking an object in the roadway. The repairs required that the entire dashboard be removed from the car, in the process the technicians destroyed the glove box but put the vehicle back together anyway and did not mention anything about this to us. After we had the vehicle back several weeks we noticed the damage that was done, we immediately contacted the dealership about the problem along with another issue we were having that was not related to the damage. Mercedes picked up the vehicle and took it to the shop, once the dealer looked at the car the service advisor called me and stated that the damage to the glove box was not covered and that they had seen similar issues with other vehicles, this was done while they attempted to get the dash out of the vehicle, it looked as if someone took a pry-bar and bent a the frame of the box along with the glove box door. The adviser stated the cost of the box was $800, I told him the damaged was caused by them but he would not admit it. Instead he said he would work on getting the cost down for us which he eventually did, however he wanted us to pay the labor, $165.00, reluctantly I agreed but reminded him that they caused the damage but I agreed to his terms just to get the item repaired. Not only has Mercedes of Gainesville lost a customer it is very possible that we may never guy another Mercedes from anyone. More

Great Service! I had recent repair in which they had to order a part which come from overseas. Despite the shipping distance, they kept informed about what was happe I had recent repair in which they had to order a part which come from overseas. Despite the shipping distance, they kept informed about what was happening with my car. They went to great lengths in discovering the cause of the problem and conducting multiple tests to Essie that the repair workd. Great job! Thank you. More

Annual Service I scheduled the annual service with MB of Gainesville. The process was easy, the service prompt and the work was done on time. Ed recommended 2 addit I scheduled the annual service with MB of Gainesville. The process was easy, the service prompt and the work was done on time. Ed recommended 2 additional service items which made sense both adding to the time required but they still completed the work earlier than expected. The car was washed and vacuumed and ready to go when I came to pick it up. The loaner car made it possible for me to complete several errands. This was the second service on my new E350 delivered by MB of Gainesville. I am very pleased with the service and support. More

Damage to my CLA250 I took my new CLA250 in for its first free car wash and the paint was damaged on the driver's rear bumper when it was finished. I called Scott in serv I took my new CLA250 in for its first free car wash and the paint was damaged on the driver's rear bumper when it was finished. I called Scott in service to let him know and he got it repaired at no cost to me. he even made sure I has a loaner car to drive while it was being fixed! Thanks, Scott! You are the best! My car looks brand new again! More

Bad AC service! Had a bad experience with the AC service of Mercedes Benz of Gainesville. My 2003 Mercedes C240 has an AC Freon leaking problem for a few years. I Had a bad experience with the AC service of Mercedes Benz of Gainesville. My 2003 Mercedes C240 has an AC Freon leaking problem for a few years. In December 2014, I came to Mercedes Benz of Gainesville. A service adviser told me that with $1, 000+ service fee, they could fix my AC problem completely. He also told me that I would have a one-year AC warranty. With his oral promise, I let this dealership repair my vehicle. In May 2015, the AC system had little or no Freon again. So I drove my vehicle to this dealership. This time, another service adviser told me a different story. He said since my vehicle is very old, there could be multiple problems in the AC system. The previous $1,000+ repair fee is used for changing the AC motor. This time, they found it is the compressor that leaks Freon. Since their "warranty" only applies to the AC motor, in order to fix the AC system, I need to pay them another $1,000+ for changing the compressor. To sum up, in December 2014, Mercedes Benz of Gainesville charged me $1000+ for changing a useless motor without fixing my AC problem completely. I did pay them the service fee for a comprehensive AC checking, but they did not report all the problems on my first visit. I feel that they are not trustworthy: Either the first service adviser made some overpromise when he tried to sell their service, or the second service adviser defaulted their AC warranty. More

Mercedes Benz of Gainesville is my dealership ! I purchased a certified pre owned E350 and brought it to Mike Potteiger for a few minor issues that I found during and after the purchase, Mike put me I purchased a certified pre owned E350 and brought it to Mike Potteiger for a few minor issues that I found during and after the purchase, Mike put me in a loaner and took care of everything, gave me daily updates on my car until it was ready for pick up. Mike has been my service advisor in the past and I highly recommend him and Mercedes-Benz of Gainesville for service and sales. More