Mercedes-Benz of Georgetown - Service Center

Our service rep, Aaron Lee was waiting for us as we arrived at the appointment time, 10 am. He gave me a quick run down on the work to be done. He was very friendly and well spoken. He assured us that arrived at the appointment time, 10 am. He gave me a quick run down on the work to be done. He was very friendly and well spoken. He assured us that the work would be completed by early afternoon. We returned at the appointed time, about 2:15 pm. Aaron said the work was finished and just waiting on finalizing of paperwork. This was a very pleasant experience for our first visit to this dealership. Aaron was very friendly and easy to work with. We will feel good about referring this dealer to our friends/family. Charlie More

From the greeter to the receptionist and my service advisor Jarrod, everyone was cordial, professional and respectful. advisor Jarrod, everyone was cordial, professional and respectful. More

Jay was very helpful with my service and true repair today. I was a walk in and he took care of me swiftly! today. I was a walk in and he took care of me swiftly! More

I received excellent service! !Adam Deleon kept me updated thoughtout the repair on my Mercedes 350 !Adam Deleon kept me updated thoughtout the repair on my Mercedes 350 More

The communication from setting up the appointment for my vehicle to picking it up was fantastic! As someone who works in a dealership, communication is a huge deal! Quick turn around time and the car look vehicle to picking it up was fantastic! As someone who works in a dealership, communication is a huge deal! Quick turn around time and the car looked great upon pick up. Nice job to all the key players that helped. Thank you for excellent customer service! More

They took me in for a tire job, even though my appt was 2 days away, and that was much appreciated. days away, and that was much appreciated. More

The experience was not bad, not excellent either. My windshield was cracked, so I called them to see if I can bring my car in for a repair. They placed an order for my windshield and told me it would My windshield was cracked, so I called them to see if I can bring my car in for a repair. They placed an order for my windshield and told me it would take about 5 days for them to receive it. No one reaches back out for two weeks. I called in to check on them and got an appointment for a Tuesday. I had to move it to another day, so I called in to request a reschedule. They said they would check and call me back. They never called me back, so I had to call in to check. The service itself was quick and fine, but the need for constant call back to check in on things was a bit irritating. More

I used the service department and they were able to diagnose the problem with my vehicle, order genuine Mercedes Benz parts and have my vehicle fixed and back to me in a timely manner. diagnose the problem with my vehicle, order genuine Mercedes Benz parts and have my vehicle fixed and back to me in a timely manner. More

Never regret driving from Austin to my preffered MB Georgetown. Awesome Service Reps, thanks for keeping up the top notch service Drew M! Georgetown. Awesome Service Reps, thanks for keeping up the top notch service Drew M! More

Corey, service writer, took excellent care of me. He had me in and out as promised without delay. He had me in and out as promised without delay. More