Jay Derkacz

Great services and the service advisor were very professional and knowledgeable about the work needed to be done on my vehicle. I was treated very kindly. professional and knowledgeable about the work needed to be done on my vehicle. I was treated very kindly. More

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It is always smooth going when you take your car in for service. I usually get Jay and he provides quick and accurate information and I’m on my way. No time at all. service. I usually get Jay and he provides quick and accurate information and I’m on my way. No time at all. More

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The greatest success comes with wise advice. Ask Jay, and you will be satisfied! So happy after every service that I done for my car. Ask Jay, and you will be satisfied! So happy after every service that I done for my car. More

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I was always kept in the know of what’s going on with my car; I just wish they cleaned the interior as well; on me though since I didn’t ask. car; I just wish they cleaned the interior as well; on me though since I didn’t ask. More

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Great service after the sale. Thanks Jay for always providing excellent service. Everyone in the service area is so accommodating. I love it. Thanks Jay for always providing excellent service. Everyone in the service area is so accommodating. I love it. More

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We had an excellent experience with Jay in the service department on our recent service. department on our recent service. More

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The dealership has qualified and professional staff dedicated to customer satisfaction! My assessment is based on years of obtaining service and purchases from this dealership. I am particularly impres dedicated to customer satisfaction! My assessment is based on years of obtaining service and purchases from this dealership. I am particularly impressed with the staff’s knowledge and attitude towards ensuring the customer is knowledgeable and aware of the work being done on their vehicle.An added plus is the dealer’s management staff, Alphonso!We have watched this young grow with Mercedes as a service advisor to now being the service manager! We are so proud of him for his growth and MB for recognizing talent within their ranks!!! More

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I recently brought my Mercedes R350 to Mercedes-Benz of Georgetown for a front brake service along with a full vehicle inspection. The service advisor informed me that the brakes were within spec and didn’ Georgetown for a front brake service along with a full vehicle inspection. The service advisor informed me that the brakes were within spec and didn’t need replacement, and recommended several other services including an engine air filter replacement, which I approved. The visit itself went smoothly and I drove off satisfied — however, about a week or so later a check engine light appeared. I took the vehicle to Mercedes-Benz of Austin, where a $280 diagnostic fee confirmed the issue was traced back to an improperly seated engine filter from the Georgetown service. When I followed up with the Georgetown service manager, he acknowledged the prior service and asked me to send over the repair paperwork, indicating someone would reach out to discuss a resolution. Unfortunately, I never received a follow-up call or any further communication. I genuinely like this dealership and the overall experience has generally been positive, but the lack of follow-through on a quality concern tied directly to their work was disappointing and fell short of the standard I’d expect from a Mercedes-Benz service center. More

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I had a covered warranty part go out and they were honest about my service issue and didn't try to upsell addtl services aggressively. Had my car back in a timely manner and even though the uber service was about my service issue and didn't try to upsell addtl services aggressively. Had my car back in a timely manner and even though the uber service was a mess being brought back, that wasn't their fault and I was grateful for the complementary rides home and back. More

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The team were super helpful. I brought my car in for maintenance and was able to stay in the dealership while it was getting service. Was able to work and wait until everything w I brought my car in for maintenance and was able to stay in the dealership while it was getting service. Was able to work and wait until everything was completed. More

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