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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.7
603 Reviews

603 Reviews of Mercedes-Benz of Georgetown - Service Center

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April 21, 2024

My service advisor is Jay. My experience with the service department is amazing. It’s stressful when you have to leave your car for who knows how long when it’s being serviced More

by darien.partee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shamier Flowers
Apr 24, 2024 -

Mercedes-Benz of Georgetown responded

It's great to hear about your positive experience with Jay at the service department. Communication and care make all the difference when it comes to service needs. Thank you for choosing us!

April 21, 2024

The MBenz in Georgetown provided outstanding service, with Jarrod's exceptional customer care standing out! More

by Priscilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
Apr 23, 2024 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had an outstanding experience and that Jarrod's provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 19, 2024

Thank you so much for giving my mom and I a good experience. Kaylè is sweet and helpful. We also had help from Richard. We’ve been getting our suv serviced for years at that location. We always appr More

by CCV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylè , Daniel Reicherts, Richey Barnes
Apr 20, 2024 -

Mercedes-Benz of Georgetown responded

You're welcome! We're glad to hear that you and your mom had a good experience at our location. Kaylè and Richard are valued members of our team, and we're pleased that they were sweet, helpful, and provided good service. We appreciate your loyalty in getting your SUV serviced with us for years and are grateful for your acknowledgment of our hard work and communication efforts with your vehicle. We're here to ensure your continued satisfaction with our services!

April 19, 2024

I love my Mecerdes, this facility keeps me informed by sending messages via App. It is easy to make an appointment, the facility is always clean and the service is excellent. This facility provides awesom More

by Lyneesegrimes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irlanne Pollard
Apr 20, 2024 -

Lyneesegrimes responded

Irlanne Pollard is always a pleasure to work with. She keeps me informed, answers all of my questions and ensures i have the best experience every time. If there were 10 stsrs i would give it to her. Thank you Ms. Pollard.

Apr 24, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

April 18, 2024

I received efficient and timely service with excellent support from the service consultant that resolved my issue completely. More

by czanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
Apr 19, 2024 -

Mercedes-Benz of Georgetown responded

We're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.

April 16, 2024

Great service, Always. Adam was professionally prompt. Car was ready same day. Ver pleased with the service More

by llerma61
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
Apr 18, 2024 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Adam provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 13, 2024

This dealership has courteous staff. The staff is also very professional and seeks to provide you with quality service. More

by hldicks71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irlanne Pollard
Apr 16, 2024 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 13, 2024

I purchased my 2021 A35 AMG Mercedes from this dealership and rely on them for all my service needs. The process is always very smooth and a loaner or Uber ride is provided so you don’t have to wait around a More

by Attngtr27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
Apr 16, 2024 -

Mercedes-Benz of Georgetown responded

We're thrilled to hear about your positive experience with us! It's fantastic to know that you rely on us for all your service needs and that our process is consistently smooth for you. Providing a loaner car or Uber ride to avoid waiting around is something we prioritize, along with delivering fast and reliable service. And of course, we're delighted that you appreciate the complimentary wash/vacuum upon completion. Thank you for recommending us for Mercedes service—we're here to provide excellent service whenever you need us!

April 10, 2024

I took my RV into the dealership to get it inspected and they checked me in easily and got me on my way quickly. It was a good experience. More

by jcjschristy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lee
Apr 12, 2024 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 10, 2024

Excellent Sprinter service. Easy scheduling and fast turnaround. Great communication. Samantha was really on top of things. More

by JFP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Burnett
Apr 12, 2024 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Samantha provided top-notch assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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