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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.7
601 Reviews
Call Service Center (512) 930-6150

601 Reviews of Mercedes-Benz of Georgetown - Service Center

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March 14, 2024

Emily Mejia, thanks for you help today! Your early call the loaner issue is appreciated . More

by felipepuente957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Mejia, Carlos Fuentes
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Mar 16, 2024 -

Mercedes-Benz of Georgetown responded

You're welcome! I'm glad to hear that Emily was able to assist you with the loaner issue and that her early call was appreciated. We're here to help!

March 11, 2024

Love this dealership, don’t trust anyone else for our vehicle needs. We always have the best service here. More

by Nickole.sarles
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Adam Fontenot, Samantha Burnett, Cory Engledow
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Mar 14, 2024 -

Mercedes-Benz of Georgetown responded

We're delighted to hear that you love our dealership and trust us for all your vehicle needs. Providing the best service to our customers is always our top priority, and we're grateful for your continued loyalty. Thank you for your kind words and ongoing support!

March 07, 2024

Excellent service I would highly recommend Mercedes Benz of Georgetown Jerrod was so very helpful, More

by Leo.morehouse47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrod
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Mar 09, 2024 -

Mercedes-Benz of Georgetown responded

We appreciate your recommendation and are delighted to hear that Jerrod provided excellent service at Mercedes-Benz of Georgetown. Thank you for choosing Mercedes-Benz of Georgetown, and we look forward to serving you in the future!

March 05, 2024

Great Service! Advisor kept me informed along the way. Easy to schedule. All around good job! More

by susangallagher1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2024 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 05, 2024

They were incredibly responsive. Adam was incredible and really appreciated his help. I have really enjoyed his support. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Fontenot
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Mar 09, 2024 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a responsive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 02, 2024

I have dealt with them for over 13 years. Never disappointed. Always top notch service! More

by danhash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
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Mar 14, 2024 -

Mercedes-Benz of Georgetown responded

It's wonderful to hear that you've had a longstanding positive relationship with the dealership for over 13 years and have never been disappointed. Providing top-notch service and building lasting relationships with our customers are core values for us. Thank you for your continued trust and loyalty, and we look forward to serving you with excellence in the future. Safe and happy driving!

February 27, 2024

I paid about $2300 3 days ago to fix suggested repairments. However the car is still making noise when I drove backwards. Tire pressure lamp was on that the I stopped one of the gas stations to fi More

by Nazik-Yakup Uluturk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Derkacz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for the inconvenience you've experienced. I would like an opportunity to fix this and to earn your business, please contact me at afontenot@mbofgeorgetown.com. I look forward to speaking with you. Adam Fontenot, Service Director

February 27, 2024

Had to wait a bit, but worth it. Comfy waiting area, friendly service & attention to details! More

by cmitch
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylè LaPage
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Feb 28, 2024 -

Mercedes-Benz of Georgetown responded

We're glad to hear that your experience, despite a bit of a wait, was worth it. It's great that you found the waiting area comfortable and appreciated the friendly service with attention to detail. Your feedback is valuable, and the dealership looks forward to providing excellent service for you in the future!

February 25, 2024

Always great service, always great crew t9 take care of my car and my needs. More

by W Sleiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Osmary Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayle, Daniel Reicherts
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Feb 27, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 25, 2024

A Very clean and comfortable waiting area. Nice coffee snack area & menu. I was pleased. More

by Oma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Mercedes-Benz of Georgetown responded

We are glad to hear that you found the waiting area clean and comfortable and that you enjoyed the coffee and snacks. Safe travels!

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