Mercedes-Benz of Georgetown - Service Center

They stand by their word A price quoted for a complete detail differed from the price stated inside the service entrance. When questioned, the service advisor researched the s A price quoted for a complete detail differed from the price stated inside the service entrance. When questioned, the service advisor researched the situation and stood by the price quoted. I appreciated the service advisor taking the time and effort to validate the quoted price and honoring it. It doesn’t get much better than that. The detail preformed was excellent. Thanks to all. More

Very courteous and prompt. Great service Prompt car repair and readiness. Nice loaner with quick return. Forgot to order touch up paint requested at time of appointment- this Great service Prompt car repair and readiness. Nice loaner with quick return. Forgot to order touch up paint requested at time of appointment- this was disappointing and they can't mail it ,so it requires another trip there which is more than an hour drive each way. More

Service Advisor - Daniel According to my wife, Daniel has a very calming demeanor and thoroughly explained her options, costs, and concerns. He is prompt, courteous, and respe According to my wife, Daniel has a very calming demeanor and thoroughly explained her options, costs, and concerns. He is prompt, courteous, and respectful of our time and even listened to text my wife of her cars progress not me. He is the only person I have dealt with (this is the thirds time) who actually changed the method of communication to my wife not me when I had asked multiple times in the past. He has the qualities of exceptional customer service one would expect from a luxury dealership. He made my wife’s experience very smooth and pleasant. More

Service My first service experience with the dealership was pleasant from the time that I dropped my car off. I received a text with a follow up phone call st My first service experience with the dealership was pleasant from the time that I dropped my car off. I received a text with a follow up phone call stating the status of my car. One disappointment my husband said my car smelled like it had been cleaned with sour towels. I had to put an air fresher to absorb the odor. More

Always Great Service It’s hard to find a dealership that makes you feel happy and satisfied. Sometimes dealership push it to the limit in maximizing the bill and not best It’s hard to find a dealership that makes you feel happy and satisfied. Sometimes dealership push it to the limit in maximizing the bill and not best interest of the customer. Georgetown Mercedes always demonstrates honest customer service. Local shops are just as expensive as dealerships these days and becomes more expensive if they give you wrong diagnosis or sell services that you don’t need. More

Jeff Greary is the best at what he does everyday. Jeff Greary is number one in my book and if anyone comes in contact with him would say the same!!! His professionalism is the greatest you can count o Jeff Greary is number one in my book and if anyone comes in contact with him would say the same!!! His professionalism is the greatest you can count on Jeff to give you all the details and be honest with you. More

Good Services. Mercedes Benz Georgetown management cares about quality care work and customers. The waiting environment is great and helped with sales rep as well. Mercedes Benz Georgetown management cares about quality care work and customers. The waiting environment is great and helped with sales rep as well. They rep will explain everything before any maintenance to be done for your peace of mind. My rep was very friendly. A+++ More

Excellent customer service From beginning to end my experience was an enjoyable one. My advisor Daniel was prompt and kept informed via text message. The customer lounge was a From beginning to end my experience was an enjoyable one. My advisor Daniel was prompt and kept informed via text message. The customer lounge was a great place to get some Work done while my service was being done. More

ML 350 A service Service was great, Daniel was great, however, I took shuttle to outlet mall, driver was 45 min. late in picking me up. Absolutely unacceptable! I cal Service was great, Daniel was great, however, I took shuttle to outlet mall, driver was 45 min. late in picking me up. Absolutely unacceptable! I called twice, was told driver would pick me up any minute, but continued to wait. It is good that the shuttle service is provided, however, you can’t make customers wait 45 min. I think the driver decided it was time for lunch. More

Great experience today. I forgot to schedule a loaner for my visit today which is a Saturday so I was not expecting one. I spoke with my service advisor Kevin Kelley and he I forgot to schedule a loaner for my visit today which is a Saturday so I was not expecting one. I spoke with my service advisor Kevin Kelley and he checked to see if one was available, which it was, so I was able to take care of my errands while the car was being serviced. I really appreciated that. Mr. Kelley is always very nice! More