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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.7
618 Reviews
Call Service Center (512) 930-6150

618 Reviews of Mercedes-Benz of Georgetown - Service Center

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October 23, 2023

Daniel Reichart is the absolute Best! !! His ability to make everything better is amazing. I’m a Mercedes Client because the superior product is matched by Daniel Reichart’s superior cust More

by DFStone218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Fontenot, Daniel Reicherts
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Nov 04, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Daniel provided the absolute best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 22, 2023

I had a great experience in Georgetown Mercedes. It is conveniently located next to the interstate and very easy to find. The facility is new and modern. The service advisor Adam and his team found More

by jiayi.hoffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
Report | Print
Oct 24, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

October 21, 2023

Great customer service. Service writers are very attentive and helpful. I never have regrets when I deal with them! More

by kevinF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
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Oct 21, 2023 -

kevinF responded

Great!

Oct 23, 2023 -

Mercedes-Benz of Georgetown responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 21, 2023

She was friendly and professional good customer skills I will be back soon Thank you for your service More

by mwah4950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irlanne Pollard
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Oct 24, 2023 -

Mercedes-Benz of Georgetown responded

We are glad to hear that the person you interacted with was friendly and professional, with good customer service skills. It's wonderful that you plan to return in the future. We appreciate your business. We look forward to assisting you in the future.

October 20, 2023

I would never do business with Mercedes-Benz of Georgetown again, nor if I still owned a Mercedes, would I take it there for any kind of service. Mercedes-Benz USA does not stand behind their deale More

by Dave4flying
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Ball, Pace Bixler
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October 20, 2023

Haven’t been able to buy one here in 14 years but the service is always top notch. Hats off to the service department and Adam Deleon my service advisor More

by Squishy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
Report | Print
Oct 21, 2023 -

Mercedes-Benz of Georgetown responded

It's great to hear that you've consistently experienced top-notch service from the dealership's service department and from your service advisor, Adam, even if you haven't made a purchase in 14 years. Dedicated service and effective customer care are vital aspects of a positive experience. We appreciate your loyalty and positive comments.

October 20, 2023

Personal is excellent in general. However, Samantha is a #1 - A+ with customers. Excellent treatment and attention! More

by Paroma2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Fuentes, Robert Diaz, Samantha Burnett, Aaron Lee
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Oct 24, 2023 -

Mercedes-Benz of Georgetown responded

It's great to hear that the staff, in general, provides excellent service, and it's clear that Samantha stands out as an exceptional member of the team. Providing excellent treatment and attention to customers is a valuable quality, and it's evident that she excels in this regard. We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

When I arrived for an appointment I was told the back up was 4-5 hours …Corey got me out in much less…thanks More

by Pnpgeiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Engledow
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Oct 21, 2023 -

Mercedes-Benz of Georgetown responded

It's great to hear that Corey was able to get you out much faster than the initially estimated 4-5 hours wait time. Efficient service and minimizing wait times are important aspects of a positive customer experience. We appreciate your positive comments. Thank you for sharing your experience!

October 19, 2023

Due to the ongoing personal attention of Daniel Reicherts, we have come to think of MB of Georgetown, as extended family. They and he have earned our total trust and respect. More

by tonytrpt45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Reicherts, Lynette Rich
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Oct 21, 2023 -

Mercedes-Benz of Georgetown responded

It's truly heartwarming to hear that due to the ongoing personal attention of Daniel and Mercedes-Benz of Georgetown, you have come to think of them as extended family. The trust and respect you've developed are a testament to the exceptional relationship you've built with us. We are grateful for your loyalty and positive comments. Thank you for sharing your experience!

October 17, 2023

They fixed my car in a timely manner. However I was surprised that the car was in for warranty work it should have been washed, it was not. I hate that the little stuff doesn't seem to ge More

by rkoglesbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Mercedes-Benz of Georgetown responded

We are glad to hear that we fixed your car in a timely manner. We understand your surprise regarding the car not being washed, especially for warranty work. Your feedback about the little details is valuable, and we appreciate your continued trust in bringing your car to us. We'll do our best to improve and provide a more comprehensive service in the future. Your satisfaction is our priority, and we look forward to serving you again!

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