Mercedes-Benz of Gilbert

Took my C300 for routine Maint and they completed it and then they alledge there was a leak in my front axle seal which they said needed replaced. In doing the replacement and reassembly I suspect they brok then they alledge there was a leak in my front axle seal which they said needed replaced. In doing the replacement and reassembly I suspect they broke the CV joint and they denied the damage. So I took possition of my C300 and took it to another shop which they told me that the CV joint was broken and the seal that they had replaced was leaking. The Shop that did the repairs said thatMercedes Benz of Gilbert should own up to it but as of yet I have emailed and tried to contact them to reinburse me for the damage. My next step is to file a compalint with the attorney generals office. They owe me 2300.00 to repair the damage Mercedes Benz of Gilbert did to my vehicle. Very disatisfied and will never go back again. More

Mercedes of Gilbert had our car (a certified C43AMG) in to paint the panel above the windshield, instead of sending it to a certified or reputable paint shop, they had Dent Wizard paint it and not only was to paint the panel above the windshield, instead of sending it to a certified or reputable paint shop, they had Dent Wizard paint it and not only was the result terrible, but they spayed black paint all over the rest of the car. The dealership has been terrible to deal with and instead of recognizing how bad this is for the customer, they have done everything they could to make this easy for themselves and so far, have not fixed the issue. Do not take your car to this dealership, for Service. More

Awful service here. I wish there was a place on here for no stars. I’m the type of person who only leave good reviews but after another occasion of the company not stand I wish there was a place on here for no stars. I’m the type of person who only leave good reviews but after another occasion of the company not standing by their brand and having to resort to getting the manufacturer involved things changed. Buying a CPO means nothing here. I was xxxxed over once with documentation, and it’s not happening again This time the Better Bureau of investigations is will be involved as well More

Would rate in the negative digits if it were an option. Definitely a dealership not to be trusted . Brought my GLE 53 in for yet another Turbo Decal and left with a vehicle full of swirls and fine scra Definitely a dealership not to be trusted . Brought my GLE 53 in for yet another Turbo Decal and left with a vehicle full of swirls and fine scratches to the paint. Service advisor even admitted to not being happy with how my car was returned . Now I have to take a chance to let their detail shop correct the mess they created . This is unacceptable, as it forces me to take time away from my busy schedule to address incompetence! This dealership cares about one thing and one thing only Volume sales . While it is a place of business intended to make profit , they make it clear they could care less about the customer after the sale . Mikes excuse is “ we don’t build them”. Arnold leaves customers sitting for hours at a time , without any sort of offering to assist or provide help from other sales reps .. Waiting for the weak excuse to follow . More

My Service Representative, Keith Wong, is the BEST! He takes such good care of me when it's a simple vehicle service or if I have issues with my Mercedes. Keith thinks ahead and provides me with ever He takes such good care of me when it's a simple vehicle service or if I have issues with my Mercedes. Keith thinks ahead and provides me with everything I need to make the service process go smoothly. I appreciate is thoughtfulness and care. More

This is not service that you would accept from Mercedes Benz they don't have Mercedes class service. They take your car for service but no clear communication what so ever, they are happy to have your mon Benz they don't have Mercedes class service. They take your car for service but no clear communication what so ever, they are happy to have your money that's all. Even though they do work on Saturday but no one responsible to talk to if you have a issue on service just leave message. Appointment is joke, no loaner car as well, they are cheap penny saver my mechanic would have done the job faster and better More

Do not use this dealership. They are absolutely awful, especially their service department. I’ve owned 5 mercedes benz in my life and never had any issues until I met the Gilb They are absolutely awful, especially their service department. I’ve owned 5 mercedes benz in my life and never had any issues until I met the Gilbert dealership. They never have a loaner car, they lie and say they will deliver the car and then somehow can’t do it when the time comes. The lady who answers the phone is rude. The service advisors rarely answer their phone or texts. If you need your car serviced be prepared to rent a car for about a week or more. I’ve even sat there all day waiting to have someone come out and say it wasn’t going to be ready after I wasted my whole day there. The sales team is not much better, not trustworthy with some bait and switch moves at the last minute. More

Do not repeat do not go to MB of Gilbert. My spouse and I first visited their service department for the first time excited to see MB dealership near our home. Unfortunately we were met by My spouse and I first visited their service department for the first time excited to see MB dealership near our home. Unfortunately we were met by John Hastings who seemed bothered, irritated that we brought our S63 into their service dept. We felt less than human. He made no eye contact and looked at us both up and down said well it’s $275 to diagnose as if we can’t afford it. I then gave him opportunity to show some type of customer service in his office and still no eye contact, no engagement only I smell xxxx look the whole time. I don’t know if it was because I’m Asian but I’ve never felt so uncomfortable around anyone until him. We decided to go back and pick up car before work is done as we don’t trust him. Long story short do not go to MB Gilbert, and they unfortunately missed out on almost 10k worth of service. More

Do yourself a favor Don’t buy a Mercedes. Every time it goes in for service or repairs I get hassled about the warranty. My battery was replaced under warranty 10 months later that battery go Every time it goes in for service or repairs I get hassled about the warranty. My battery was replaced under warranty 10 months later that battery goes bad OH we don’t replace batteries that we replaced under warranty If you buy one you’ll have a 2 years warranty. Also be ready to pay at least 3 times the going rates of other shops More

Keith Wong is very professional and friendly. He patiently answered many of my questions and kept me updated on the processing. I appreciated his help a lot. He patiently answered many of my questions and kept me updated on the processing. I appreciated his help a lot. More