Mercedes-Benz of Gilbert

Just Leased a GLC from Mercedes of Gilbert, and again like my other previous interactions with this dealership; in my opinion, they are by far the best in inventory and customer service. Huge thank you like my other previous interactions with this dealership; in my opinion, they are by far the best in inventory and customer service. Huge thank you to our Sales Consultant Ed Franzen for his unmatched level of knowledge, care, and Professionalism. Thank you Mercedes Benz Of Gilbert for having Mr. Ed Franzen representing your dealership and the Mercedes Benz Brand at this unmatched level. More

The worst experience I had after coming to the US was at Mercedes-Benz-Gilbert. They sell dirty and problmatic vehicles and their claims of providing follow-up actions are all lies. After selling a vehicle Mercedes-Benz-Gilbert. They sell dirty and problmatic vehicles and their claims of providing follow-up actions are all lies. After selling a vehicle, responsibility for follow-up is passed on to someone else More

I had never visited Mercedes-Benz of Gilbert before but I'm very glad I did. I located a used vehicle on their website and made contact to confirm the car was available. The person on the phone confirmed t I'm very glad I did. I located a used vehicle on their website and made contact to confirm the car was available. The person on the phone confirmed the car was available and asked when I would be in. I received a quick text from Arnie Lim advising he would assist me which made things easy. When I arrived, the car was already brought up to the front, the air conditioning was on and after a brief introduction we went for test drive. The car was as advertised and in short order my trade in was fairly evaluated. We soon reached an agreement and I am pleased with both the deal and how professionally I was treated. Many times car buying is an all day exercise but at MB of Gilbert, the entire process was completed within a few hours. Kudos to Dennis Davis in Finance for expediting the docs and finance process. I would certainly recommend the car buying experience at MB of Gilbert as one of the best ever as well as Arnie Lim who made the experience quick and stress free. More

Great dealership experience. Dan Berkowitz in sales was a pleasure to work with and put me into a GLC that I am very pleased with. No pressure tactics and willing to answer al Dan Berkowitz in sales was a pleasure to work with and put me into a GLC that I am very pleased with. No pressure tactics and willing to answer all my endless questions. I highly recommend him as your go-to sales person. Let me also shout out to Erin in the service department for recent past help with getting my older SL550 in and out of repairs. She is a pleasant person to work with and went the extra mile to make sure the job was completed to my satisfaction. Finally the young man at the service check-in, ( I wish I had remembered to get his name) Fixed my service problem within minutes of me driving up. Very helpful in maneuvering me through the complexities of that software display. Great people here. More

In August 2024 I purchased a new Mercedes CLA 250 from Arnie Lim and it was absolutely the BEST car buying experience that I have ever had. I have purchased more than 20 vehicles personally and through m Arnie Lim and it was absolutely the BEST car buying experience that I have ever had. I have purchased more than 20 vehicles personally and through my businesses and Arnie is one of a kind. He is knowledgeable, honest, patient, and really understands the Mercedes line up of cars. We were in and out with a new car in under 2 and a half hours, and that included the test drive! Well Done!! More

One of the best car buying experiences I have had. Had James Jayjack as our sales associate, he was very knowledgeable and easy to negotiate with. The process was very amicable and not at all adversar Had James Jayjack as our sales associate, he was very knowledgeable and easy to negotiate with. The process was very amicable and not at all adversarial...like most car purchase experiences. I was in and out in a matter of hours...that was the from the time we walked in until we drove off the lot in our new GLC 45 AMG Coupe. James let us look at our pace, drive a few cars and worked for us to get the best deal. I understand that they are in the business of making money, and they did...but it was a fair process. They made money and I got a fair deal. If your looking for a quality vehicle go here and ask for James. More

Love, love, love MB of Gilbert! I have been a long-time customer, and both Sales and Service are excellent in customer service and profession approach. I would like to especially th I have been a long-time customer, and both Sales and Service are excellent in customer service and profession approach. I would like to especially thank Clark Smith and Garrett in Sales, as well as Emily in Service - all great people that I enjoy working with all the time! More

My Service Representative, Keith Wong, is the BEST! He takes such good care of me when it's a simple vehicle service or if I have issues with my Mercedes. Keith thinks ahead and provides me with ever He takes such good care of me when it's a simple vehicle service or if I have issues with my Mercedes. Keith thinks ahead and provides me with everything I need to make the service process go smoothly. I appreciate is thoughtfulness and care. More

Found this dealership due to their reputation! Found my sales professional due to her google reviews. Gal lived up to these reviews. She fast, efficient, direct and courtesy. If your going to do Found my sales professional due to her google reviews. Gal lived up to these reviews. She fast, efficient, direct and courtesy. If your going to do business here, its more than fair to say they have a great team. But Gal is a superstar! Paul in Finance was also fast and efficient, and this was a huge relief. Thanks again Gal! We'll be back for a G-Wagon! More

This is not service that you would accept from Mercedes Benz they don't have Mercedes class service. They take your car for service but no clear communication what so ever, they are happy to have your mon Benz they don't have Mercedes class service. They take your car for service but no clear communication what so ever, they are happy to have your money that's all. Even though they do work on Saturday but no one responsible to talk to if you have a issue on service just leave message. Appointment is joke, no loaner car as well, they are cheap penny saver my mechanic would have done the job faster and better More