Mercedes-Benz of Gilbert

I highly recommend this dealership. I live in New Mexico but I looked across the country for the right car, the right vibe with the sales team, the right dealership, the right set of ex I live in New Mexico but I looked across the country for the right car, the right vibe with the sales team, the right dealership, the right set of expectations met that matter to me. I knew what I was looking for in a car. I wanted to buy the car online and have it delivered. Some dealers in Colorado wouldn't talk to me at all on the phone even though they professed to provide the option to purchase online. This dealership is the real deal. Even when there were complexities that needed to be addressed this dealership was responsive, fast, provided excellent customer service, and went the extra mile. I couldn't be happier. DeAndre goes above and beyond and was fantastic! Special shout-out to Garrett, and Judy who also demonstrated the kind of white glove service, kindness, and excellence one would expect from a Mercedez-Benz dealership. 10 / 10, cannot recommend highly enough! I love this little used Rogue and am so happy with this online purchase experience. More

If you are looking to buy a car, call Derek Horrocks at Mercedes-Benz of Gilbert. He provided us with a superior car buying experience, making something that can sometimes be difficult, easy. He was friend Mercedes-Benz of Gilbert. He provided us with a superior car buying experience, making something that can sometimes be difficult, easy. He was friendly, knowledgeable, and helpful throughout the process. The level of service from Mercedes-Benz of Gilbert is off the charts. More

We retired our 2008 Mercedes-Benz Class C-300, which had 167,000 miles of service. We contacted other dealerships regarding the car we wanted, but they had problems calling us back or following through with 167,000 miles of service. We contacted other dealerships regarding the car we wanted, but they had problems calling us back or following through with the process. We did not have that problem with Jessie. We purchased a 2023 Mercedes-Benz LT GLA250-W. We were able to do most of the work over the phone and on the computer with Jessie Becktell, and the final paperwork with Paul Navarrette. The CarFax report noted this car was purchased and serviced by this same dealership. That said a lot to me as a business owner because the best business is repeat business. We highly recommend Jessie for his professional service, and you will not find high pressure when you deal with the finance office either. Great teamwork! More

Extremely expensive. Oli change for $399 is outrageous! I had to grill service kid to get him to tell me what's included. Finally dropped $50 to skip wiper blade replacem Oli change for $399 is outrageous! I had to grill service kid to get him to tell me what's included. Finally dropped $50 to skip wiper blade replacement. (They were replaced 8 months ago!) I have owned 4 mercedes vehicles, and though expensive other locations charged $199... More

I purchased my last three vehicles at Mercedes-Benz of Gilbert and Carissa did an amazing job. They always take care of me! I highly recommend this dealership. Gilbert and Carissa did an amazing job. They always take care of me! I highly recommend this dealership. More

If your thinking about buying a Mercedes RUN to Mercedes of Gilbert and work with Derek! His customer service is the absolute best! We couldn’t find the car we wanted and he found it , made the deal happen of Gilbert and work with Derek! His customer service is the absolute best! We couldn’t find the car we wanted and he found it , made the deal happen and personally delivered it to our home in Surprise. Wishing you all the best Derek and you’ll forever be our only sales associate. More

Great purchasing experience at Mercedes of Gilbert. I was able to work the deal over the phone. Worked with Clark Smith who was very professional and efficient. It was a nice purchasing experience whic I was able to work the deal over the phone. Worked with Clark Smith who was very professional and efficient. It was a nice purchasing experience which you can't always say when buying a car. I would highly recommend. More

DO NOT PURCHASE VEHICLES HERE! !! WORST CAR PURCHASE EXPERIENCE EVER! Was lied to multiple times! And I will have the car less than two weeks! I told my windshield would be replaced !! WORST CAR PURCHASE EXPERIENCE EVER! Was lied to multiple times! And I will have the car less than two weeks! I told my windshield would be replaced at my home within a week that failed to happen. Had to take the car back to the dealership multiple times and they didn’t fix all the things that they said they would. They also told me I wouldn’t have to bring the vehicle back to their dealership if anything had to be fixed, which was not the case and they have put more mileage and wear and tear on my car than I would’ve in a three month period of time considering everything that I do is from home or within a 5 mile radius of my home. I was very calm when I had an incident less than 24 hours of purchasing my vehicle. I gave them multiple opportunities to try and fix the situation and or make up from taking away from the excitement of purchasing my third Mercedes, they failed on every front. I have a clear timeline of all the times they had lied and I will be sharing it on social media platforms for all to truly understand what a miserable experience this was. Stay away and buy a Mercedes elsewhere because this place gives Mercedes a bad name!!!! It was so bad I truly felt like they were playing a joke on me, but apparently It’s not a joke. It’s how this business is run! More

Deceptive Finance Manager! I Paid over 4K for an extended warrant, only to discover when I needed it. I was defrauded and the expected coverage did not exist. The Finance manag I Paid over 4K for an extended warrant, only to discover when I needed it. I was defrauded and the expected coverage did not exist. The Finance manager lied to me that he would take care of it for about a month. However, my problem was never resolved. The receptionist screened all calls and never allowed me to speak with upper management. I requested a refund and about two months has passed without a word nor refund. I'm a retired military office and I wa am very disappointed in the way that I was treated and the bad service I receive. More

Purchased used 2020 Mercedes GLE350 from Derek Horrocks and was helpful during transaction. Took car home and after just over 300 miles I got a check engine light on with misfire. Talked to Derek and he di and was helpful during transaction. Took car home and after just over 300 miles I got a check engine light on with misfire. Talked to Derek and he directed me to service to have them look at car and see what's going on, expecting they would try to make it right. I had car towed into dealership and was advised it had a misfire and needed new coils and plugs at a cost of over $1400. After getting this large repair estimate I reach out to Derek to get some assistance since we had just purchased the vehicle. I was told it was as-is and they will not assist in any way with the cost of the repair. I understand used car and as-is, but I would expect better service and some kind of assistance from a large premium dealership as they are. I would have even been satisfied if they offered to complete the repairs at cost, they did nothing and was forced to have the car towed back to me as I wont do business with a dealership who cannot provide any assistance to a customer that just purchased a vehicle from them. Furthermore, when the tow truck driver went to pickup the car they were told they could not release the vehicle because there was money owed. I was never notified of any diagnostic fees, never signed a work order specifying this and the expectation set by Derek was they would take a look and go from there. Luckily, the service advisor Lori released the vehicle and no charged the diagnostic so that was appreciated but also expected since they did not advise of any charges. Beware of this dealership if you want peace of mind when buying a used vehicle from them. You go to a large dealer like this for peace of mind that you don't usually get from the small independent dealers, that is not the case with this dealership. More