Mercedes-Benz of Gilbert

Do not use this dealership. They are absolutely awful, especially their service department. I’ve owned 5 mercedes benz in my life and never had any issues until I met the Gilb They are absolutely awful, especially their service department. I’ve owned 5 mercedes benz in my life and never had any issues until I met the Gilbert dealership. They never have a loaner car, they lie and say they will deliver the car and then somehow can’t do it when the time comes. The lady who answers the phone is rude. The service advisors rarely answer their phone or texts. If you need your car serviced be prepared to rent a car for about a week or more. I’ve even sat there all day waiting to have someone come out and say it wasn’t going to be ready after I wasted my whole day there. The sales team is not much better, not trustworthy with some bait and switch moves at the last minute. More

Do not repeat do not go to MB of Gilbert. My spouse and I first visited their service department for the first time excited to see MB dealership near our home. Unfortunately we were met by My spouse and I first visited their service department for the first time excited to see MB dealership near our home. Unfortunately we were met by John Hastings who seemed bothered, irritated that we brought our S63 into their service dept. We felt less than human. He made no eye contact and looked at us both up and down said well it’s $275 to diagnose as if we can’t afford it. I then gave him opportunity to show some type of customer service in his office and still no eye contact, no engagement only I smell xxxx look the whole time. I don’t know if it was because I’m Asian but I’ve never felt so uncomfortable around anyone until him. We decided to go back and pick up car before work is done as we don’t trust him. Long story short do not go to MB Gilbert, and they unfortunately missed out on almost 10k worth of service. More

Terrible communication and when requesting for simple information the sales people can’t seem to understand that. Never going to contact this dealership again information the sales people can’t seem to understand that. Never going to contact this dealership again More

This was our 3rd purchase and interaction in the last few years with Mercedes Benz Of Gilbert and our sales advisor Ed Franzen. They have good amount of vehicles in inventory, Mr. Franzen was Exceptionally P years with Mercedes Benz Of Gilbert and our sales advisor Ed Franzen. They have good amount of vehicles in inventory, Mr. Franzen was Exceptionally Professional, helpful in finding us the vehicle we actually wanted. He maid the entire process flawless, no pressure, quick, answered all our questions and also following up couple of days after to see if we are happy with the vehicle. We would like to thank Mr. Ed Franzen for his assistance, patience, and his time, employees like him are essential to the the success of Mercedes of Gilbert. Thanks again Ed. More

Nowhere near what you would expect from a representative of Mercedes-Benz.  In my experience, the Gilbert dealership severely tainted the Mercedes-Benz brand. Initial intake = D- Service = F- Sales = of Mercedes-Benz.  In my experience, the Gilbert dealership severely tainted the Mercedes-Benz brand. Initial intake = D- Service = F- Sales = F- Management = F- Overall Customer Service = F- I will not name any names because they / you know who they / you are. Front-Line workers, incompetent; Service staff, nonchalant, non-caring, void of accuracy; my Salesperson, should find another occupation; Management team, not engaged, no return calls, planting, cultivating and driving bad behaviors and overall culture.  I found the other low scores and comments to be very true, extremely true. Sage Advice: When you are spending this amount of money, go to Mercedes-Benz of Scottsdale. "Wow" they get it right.  They uphold the Mercedes-Benz Brand. Top Shelf across the board! More

We purchased a used Jeep Wrangler from this dealer, and the experience was wonderful. The vehicle is incredible, with very low mileage, and it literally looks brand new. The price was great, and I felt no the experience was wonderful. The vehicle is incredible, with very low mileage, and it literally looks brand new. The price was great, and I felt no need to bargain the price down. Our salesperson, Arnold Lim, was totally professional, friendly, and witty. He came in on his day off and made sure that everything was handled perfectly. The smoothest vehicle purchase that my wife and I ever experienced. More

I live in North Carolina and I bought this vehicle from Gilbert Mercedes and it was probably one of the best experiences I’ve had and I didn’t even have to show up at the dealership. I’m going to have to s Gilbert Mercedes and it was probably one of the best experiences I’ve had and I didn’t even have to show up at the dealership. I’m going to have to salute Adam Gary for his attention to detail, and always making sure that all my questions were answered in a timely manner. He managed every detail of the sale, even up to helping me ship the vehicle back to North Carolina. I would definitely recommend this business for anyone that’s in the market for Mercedes-Benz. Thank you so much Adam and Gilbert Mercedes-Benz. More

Worked with MB Gilbert to find a car, found a car I was willing to purchase, negotiated and agreed on the price, and had them prepare the documentation to make the purchase. I received funding, communicat willing to purchase, negotiated and agreed on the price, and had them prepare the documentation to make the purchase. I received funding, communicating with the salesman the full time, and got the check from my bank that afternoon. I then setup an appointment for 1:00 the next day. They confirmed my appt by email that night. The day of my appt (10:00am), they text me and said that they were sorry - they had sold the car the night before. I tried to call and talk to their GM (Mike) and got pushed around to various people that couldn’t offer any information or solution. I believe that this is extremely poor business. Setting an expectation, negotiating and agreeing on a final price, setting up an appt and then selling the car out from under me was a shock and shows their lack of appreciation for agreements and ultimately their customers. I left Mercedes with my $50k and bought a BMW. They have lost my business and any future business. More

They found the car I wanted and the sales experience was professional and easy. Maloy did a really nice job. professional and easy. Maloy did a really nice job. More

Mercedes-Benz of Gilbert & Adam Gary the sales advisor that helped me were absolutely the best! I originally wanted to just sit in a GLS to see if I liked it since we were looking at several non Mercedes that helped me were absolutely the best! I originally wanted to just sit in a GLS to see if I liked it since we were looking at several non Mercedes vehicles. Adam grabbed one with no hesitation knowing we were just out looking. We did see a different GLS that we liked but decided that we would think about it and left. By the time we got to the car we decided that this was the vehicle that we wanted. We came back in & Adam started the process for us to purchase our 2022 GLS 450. This whole time from Adam greeting us at the door to him walking us thru the purchase process was amazing. He never once made us feel pressured or rushed. Once we finalized the financing with Dennis Davis (who was very professional, patient & took the time to explain everything to us), Adam let us know the vehicle would be ready for pickup the next day & even kept us informed by text throughout the day & when we did arrive to pick it up, he came in on his day off! I couldn't be any happier with the purchasing process at Mercedes-Benz of Gilbert & especially with our sales advisor Adam Grant. Please ask for him if you're in the market for a vehicle. His professionalism & helpfulness is as great as it gets! More