Mercedes-Benz of Grapevine

Excellent Customer Service!!!! Great dealership. I highly recommend Tyler Wall and their finance Manager Sean Hayes. They went above and beyond when it came to getting me the vehicl Great dealership. I highly recommend Tyler Wall and their finance Manager Sean Hayes. They went above and beyond when it came to getting me the vehicle of my choice and within my budget. They both exceeded my expectations and were extremely accommodating, professional, and courteous. Thank you Tyler and Sean. You were a pleasure to work with. More

Best car buying experience I dreaded buying a car. Did not want to be hassled however, Doug Prince made this experience enjoyable. He worked with us to find the right car and f I dreaded buying a car. Did not want to be hassled however, Doug Prince made this experience enjoyable. He worked with us to find the right car and figure the best financing. I also love the service and follow by Justin. More

Happy Customer My experience with Park Place, specifically Doug Prince, was nothing short of outstanding. I hate buying cars. I loathe dealing with two faced car s My experience with Park Place, specifically Doug Prince, was nothing short of outstanding. I hate buying cars. I loathe dealing with two faced car salesmen. Doug has changed my opinion as he was down to earth and genuinely cared about my wants and my needs. My purchase was a Christmas gift for my wife. Doug even gave me a complimentary, huge red bow for the occassion. If you are in the market for a Mercedes, Doug is your man.. More

Customer service We had a wonderful experience with Tyler in pre-owned sales and Britney in service. Both were extremely professional and very pleasant to work with. We had a wonderful experience with Tyler in pre-owned sales and Britney in service. Both were extremely professional and very pleasant to work with. I could not imagine ever shopping anywhere else. More

Buying a car Steve and Matt were very professional. We really enjoyed our experience. They delivered on all aspects. Sales, delivery and after delivery. Very impre Steve and Matt were very professional. We really enjoyed our experience. They delivered on all aspects. Sales, delivery and after delivery. Very impressed by the professionalism!! Will recommend them to all our friends. Go team park place!! More

Respectful, Professional, and Down Right Pleasant I had never shopped for a Mercedes before, but after my experience with Park Place Mercedes Grapevine, I believe I am a MB driver for life! No kidding I had never shopped for a Mercedes before, but after my experience with Park Place Mercedes Grapevine, I believe I am a MB driver for life! No kidding. My wife was with me when we arrived to see the car. Victor Noble, our sales professional, had positioned the C250 away from the fray of the front door and tucked the vehicle away where we could get a good look at the car and ask questions. He was patient as we asked questions and looked over everything. After the test drive I was hooked, but still wanted to look at another C class car, one I spotted on the website of a sister dealership. Victor arranged for the car to be brought to Park Place Grapevine. He parked the cars side-by-side giving us a chance to compare make a good decision...our decision. No pressure. None. We went with the original car. My wife and I were very happy! I left completely confident we had made the right decision. It was then and there I knew I had stepped into a completely different world of car purchasing where respect for the customer high and where professional behavior is expected. Ownership, management, and other great people are the ones that make that kind of delivery happen, I know. By the way, I expect to return soon for that brand new E Class I spotted. More

Professionalism Thomas Moore was very professional and knowledgeable. He worked with both my wife and myself on 2 purchases. I recommend working with him on your purc Thomas Moore was very professional and knowledgeable. He worked with both my wife and myself on 2 purchases. I recommend working with him on your purchase of a new Mercedes. More

Genuine I truly appreciated the help and time given by my associate Thomas Moore. The paperwork was ready to sign, the car was delivered and the customer serv I truly appreciated the help and time given by my associate Thomas Moore. The paperwork was ready to sign, the car was delivered and the customer service was fantastic. Follow-up was done in a timely, professional manner. He continues to reach out and make sure things are going great. More

super fast process, super nice aftercare It took 1 hour to get to the price I wanted and sign. Then he asked me next morning if I was satisfied with everything. I kinda didn't like the op It took 1 hour to get to the price I wanted and sign. Then he asked me next morning if I was satisfied with everything. I kinda didn't like the options came with it He offered me to exchange it with options I wanted. (I didn't ask) Then I kinda messed up the comand online playing with it. They reprogrammed it for me no hassle Good More