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Mercedes-Benz of Grapevine
Grapevine, TX
1,978 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle.
At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
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Showing 1,978 reviews
October 29, 2016
Buying Experience I dealt with both Robert Counter (Sales Person) and Lance Oujesky in the purchase of my 2016 C300. Both exhibited super professionalism during the pr I dealt with both Robert Counter (Sales Person) and Lance Oujesky in the purchase of my 2016 C300. Both exhibited super professionalism during the process. Since I have already had an opportunity to give Robert a super evaluation on the purchase survey, I want to focus on Lance here. Lance came to my home for my convenience and spent about 4 hours with me, much of it devoted to frustrating time spent by Lance on the phone with my garage door opener company and getting it to Synch with my new C300. He had the patience I would not have had. In fact, I went almost 3 years with my prior Mercedes without ever getting the garage door to work with my in-car opener. In addition, he spent plenty of time outlining the features on the new C which were not available on my prior C. All of this was super helpful and will be of value in the future. After leaving, he called back to check on me to make sure my opener was working and ask if I had any further questions, He had done such a good job, I had no questions. Further he called about a week later to check on me again. You can't ask any more than that. Lance and Robert both are outstanding reps of Park Place who make me want to go buy another Mercedes. Accolades to both of them. Rick Barrett More
by Rick
Employees Worked With
Robert Counter, Lance Oujesky, Mara Siddique
October 28, 2016
Great Customer Experience! Doug Prince and the people at Park Place made my decision to buy a new Mercedes easy and productive! Doug made my selection processing meaningful, yet Doug Prince and the people at Park Place made my decision to buy a new Mercedes easy and productive! Doug made my selection processing meaningful, yet easy. This was the first time I purchased a Mercedes in a long time, but he made the process very easy for me! More
by Grapevine Lou
October 28, 2016
Great Customer Experience I purchased a used SUV from this dealership about a month ago, and everything was smooth. Lance Jenkins was my salesman and he did a fantastic job. I purchased a used SUV from this dealership about a month ago, and everything was smooth. Lance Jenkins was my salesman and he did a fantastic job. I found two door dings on the vehicle a few days later and this dealership fixed it with no hesitation. i was given a very nice loaner car while my Vehicle was being. My overall experience was great especially with my sales person. More
by SoccerFan
Employees Worked With
Lance Jenkins
October 19, 2016
It was smooth and easy. The dealership is clean and nice. The people are nice. Danny, our sales man, was not pushy and very clear and precise. The pricing is kinda higher tha The dealership is clean and nice. The people are nice. Danny, our sales man, was not pushy and very clear and precise. The pricing is kinda higher than the other dealerships, expecally on a pre owned. More
by 1234567890c
Employees Worked With
Danny Vitalone
October 17, 2016
An amazing experience --- every time! I am a long term customer of Park Place first the store in Bedford and now the Grapevine Store. Tony Bedford literally anticipates my needs and always I am a long term customer of Park Place first the store in Bedford and now the Grapevine Store. Tony Bedford literally anticipates my needs and always exceeds my every expectation. The management of the store is so very attentive always being sure every detail is well executed. Thanks to Joseph Turner, Robert, Lance and the entire staff. I am already considering several of the new models and I know where I will purchase them and trust I will receive a more than fair transaction. Thanks gentlemen! More
by Mgade
October 08, 2016
Setting our retirement off in style Worked with Shola, my wife and I have never had a buying experience like the one provided by Park Place Mercedes. If you're in the market for a new or Worked with Shola, my wife and I have never had a buying experience like the one provided by Park Place Mercedes. If you're in the market for a new or pre-owned vehicle give them a chance to earn your business. Worked with Thomas to add that personal touch of custom wheels. He found just what we wanted, sport and style for our CLS550. Great team, Great Dealership! More
by Starship33
September 26, 2016
Exceeded all Expectations Working with Shola and his sales manager - Dorian Jimenez was the best ever in over 40 years buying cars. They Exceeded all expectations ever anywher Working with Shola and his sales manager - Dorian Jimenez was the best ever in over 40 years buying cars. They Exceeded all expectations ever anywhere!!!! More
by Car Buff
Employees Worked With
September 26, 2016
Satisfied with my purchase Bought my new MB E300 at the dealer and very happy with my purchase. Professional staff and great service. Will recommend to any one who wants to purc Bought my new MB E300 at the dealer and very happy with my purchase. Professional staff and great service. Will recommend to any one who wants to purchase More
by sub
Employees Worked With
Thomas Moore
September 26, 2016
Our experience at Park Place We found the car we were looking for on line. Shola was very prompt in communicating with us over the distance. We drove from Baton Rouge to Dallas to We found the car we were looking for on line. Shola was very prompt in communicating with us over the distance. We drove from Baton Rouge to Dallas to pick up the car. He was waiting for us when we arrived. Closing the deal was very prompt and professional. We would definitely buy a car from them again. More
by Janet
September 23, 2016
Just $how me the money!!! Purchased a 2015 E 400 coupe in November 2015. After I took it home I noticed a ticking sound in the front right wheel. Three days later I wanted to r Purchased a 2015 E 400 coupe in November 2015. After I took it home I noticed a ticking sound in the front right wheel. Three days later I wanted to return the car and purchase a new vehicle. Scott and his manger would not allow me to return the vehicle. Scott said he wanted me to have the car with the "red" interior. Spoke to his manger and he to did nothing. Mercedes has a policy that allows you to return the car so long as its within 7 days and under 500 miles. I met both criteria and was not allowed to return the car. Mind you I was willing to buy a brand new car. To date this car has been in the shop going on 5 times. I purchase cars every 2-4 years and I assure you I will not ever purchase from Park Place Grapevine. All they care about is getting your money. I get lots of compliments on my car, but I tell people to go to Park Place Fort Worth. Scott was a very nice salesman and so was his manager. They just didn't care about making sure I was happy with my purchase. More
by abell2do
Employees Worked With
