Mercedes-Benz of Grapevine

Wonderful new car, and we thank John Baskin for helping us! Because my husband has memory problems, and is old, it required extreme amounts of patience and 'above and beyond' help on John Baskin's part to make Because my husband has memory problems, and is old, it required extreme amounts of patience and 'above and beyond' help on John Baskin's part to make our purchase possible. We absolutely love our new car and are very grateful for John's kind personality, expertise, and everything he did to make it easier for my husband. Another employee named Lance also was especially kind and patient when he came out to instruct my husband on the car. What a wonderful Mercedes dealership this is! More

Pleasurable experience Justin was very knowledgeable, helpful, courteous. He made the experience of buying a car pleasurable. I would highly recommend him to anyone who is p Justin was very knowledgeable, helpful, courteous. He made the experience of buying a car pleasurable. I would highly recommend him to anyone who is purchasing a car. More

5 stars for Justin! Justin was so helpful and accommodating as I bought my first Mercedes. He really took the time to help me get set up and ready to enjoy my car to the Justin was so helpful and accommodating as I bought my first Mercedes. He really took the time to help me get set up and ready to enjoy my car to the fullest extent. Great customer service! Such a pleasant experience! More

Justin is the Best! Justin Beck was a great sales person for me. I am a three time car owner of Mercedes and I am pretty particular. Justin went out of his way to help Justin Beck was a great sales person for me. I am a three time car owner of Mercedes and I am pretty particular. Justin went out of his way to help me narrow down what model I wanted to go with, searched their national data base to find the color scheme and options that I wanted, and by the decision time, I had decided on one right there on their lot. He has great follow up, professionalism, and customer service skills that will remain as a positive experience for me in the future. He has even continued to follow up with me after the purchase to make sure I am happy. Again, couldn't say enough things about what Justin did to make this a great purchase! More

Great Customer Service From the moment I walked in, I was greeted with an uobeat attitude. Then as I was introduced to my sales associate, he treated me with class and respe From the moment I walked in, I was greeted with an uobeat attitude. Then as I was introduced to my sales associate, he treated me with class and respect. From that moment on, I knew I was going to sign for a car that day, which in reality, I had just gone in to look around until I made a decision on why I wanted for next time. Alex was a superb salesman, as he did not once mention anything I didn't want to hear. For example, when we took the car for a test drive, we found out we had something in common and just rolled with it. We probably didn't talk about the car as much as other people might have, but that showed me that he had an interest in building a relationship with the customer first to gain the insight for what I might be looking for in a car. Once we got back, I was surprisingly ready to sign and the rest of the team came out to greet me and introduce themselves on how they would be helping. Heck, they even got me a great trade option for my car and was ready to roll out with my new Benz. Overall, I enjoyed shopping there so much, I bragged about your service first to my friends THEN my car. Great work Grapevine Park Place! You have my business for life! More

great experience! It was great to work with not only Park place but also Alejandro. This is my third Benz with PP but it didn't come with easy terms. I has many thing It was great to work with not only Park place but also Alejandro. This is my third Benz with PP but it didn't come with easy terms. I has many things to work thru outside of buying a car but it was definately time to start looking at options. During the last 3,4,5,6 months before signing, Alejandro reached out and asked what my plan was and how he can help. He was persistant but also respectful, he listened to me and what I was looking for and did a great job introducing me to my now ride. I'm in sales and the constant calls and emails can sometimes be annorying. He managed this well and with this I knew (thru his persistence and customer service) when I was ready to hit the ground running he would be there and would be my first point of contact. I would fully recommend Alejandro and as a now 6 time car buyer he did a great and honest job. Alejandro did two things that everyone should do more...1) look you in the eye and smile and 2) listen. Great job and the ride is fantastic! More

Park Place Mercedes-Benz in Grapevine is great! I recently purchase a 2013 ML 350. My salesperson, Alex Southard, was absolutely marvelous. It was clear to me that he was committed to my satisfactio I recently purchase a 2013 ML 350. My salesperson, Alex Southard, was absolutely marvelous. It was clear to me that he was committed to my satisfaction, rather than merely selling me a car. His knowledge, patience and professionalism were representative of the fine treatment that I have received from everyone at Park Place Mercedes in Grapevine. Five Stars from me!? More

Alejandro Perez, Super Salesperson I dealt with Alejandro Perez . I met with on a Thursdqy just looking at an used Explorer not really intending on purchasing. He answer all of my qu I dealt with Alejandro Perez . I met with on a Thursdqy just looking at an used Explorer not really intending on purchasing. He answer all of my questions straight forward . I requested their offer and I received what I consider an extremley good offer ( the first time , as I hate to bicker back and forth) . I advised him I was looking elsewhere and said I may be back. Friday afternoon, I came back and advise I would be back Sat morning to accept delivery if they could complete the paper work. Within an hour I receive a call and I was advised everything was approve and ready to be signed. The next morning I took delivery as two very minor dings needed to be repaired. When I came in I found out that their service dept had repaired 3 dings not just the 2 I saw. In addition I joke with them saying I had a ding in the car I was driving and Alejandro arranged to have that ding repaired at no cost. Closing took less time than I expected and I wasn't put thru the nickel and dime sales pitches for every extra in the wordl . Alejandro advised what was optional and the choice was mine and I ended up purchasing the extended warranty. I highly recommend dealing with Alejandro for your purchase as he shows customer service in his prime concern. / DMc Flower Mound ( Ask Alejandro for my contact info and I will happy to speak with you ) July 2015 More

First class experience Doug prince and Park Place are honest, helpful and make the purchase process seamless. They actually work better with informed buyers, and do their b Doug prince and Park Place are honest, helpful and make the purchase process seamless. They actually work better with informed buyers, and do their best to get you the best deal, while maintaining first class service. A seamless experience. More

From Lexus to Mercedes Justin is a very professional and informed salesperson. It was actually a good experience buying our new car. He made sure we were satified with our Justin is a very professional and informed salesperson. It was actually a good experience buying our new car. He made sure we were satified with our purchase and even followed up with us several days after the purchase. Great "CUSTOMER SERVICE"!!!!!!! We highly recommend that one visit with Justin should they consider buying a Mercedes. More