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Mercedes-Benz of Grapevine

Grapevine, TX

4.9
1,996 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle. At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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1300 Texan Trail

Grapevine, TX

76051

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Showing 1,996 reviews

February 21, 2015

The best car purchase I've ever experienced...Justin Beck Having worked with Justin Beck at a previous dealership, I was pleased to hear from him regarding his new position. I had been thinking about a new c More

by cindewilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 18, 2015

Twice as Nice! Bought my second car from the same salesman. As always he's courteous and willing to assist in answering any questions I may have had. Thanks to Doug More

by DreaG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Drew Wilder
February 11, 2015

Oil leak on my MB E320 cost me $4,000 On June 9th, 2014, I brought my 2008 Mercedes E320 Bluetec to Park Place in Grapevine to repair an oil-leak from the oil cooler. About a week after we More

by BjoernH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Staci DeLuca
Mar 05, 2015 -

Mercedes-Benz of Grapevine responded

Hello, We apologize that the cost of the repair was more than you anticipated. The glow plug issue arose 4000 miles after the previous repairs we had made to your vehicle, which is why we could not provide the repairs for free. However, we would have been happy to assist you with the repair and get to the root of the issue. Additionally, a ground wire cannot cause an arch in wiring as it does not carry an electric current. We maintain that this is not what caused the glow plug issue to arise. However, we are happy to hear that you did get the repairs completed elsewhere and wish you the best.

Apr 22, 2015 -

BjoernH responded

The engine check light came on about a week after the oil leak repair and the scanner reported all six glow plugs had lost communication with the glow plug module. I found the loose ground wire and tightened it but the engine check light came on again. As I was out of town for six weeks, I only got the opportunity to bring the car back in August.Furthermore, you obviously know nothing about electronics. Where do you think the the glow pug module gets it's negative from? Wireless?

February 10, 2015

Great Experience Shola was great! He provided me with a hassle free buying experience. Shola was always friendly and courteous when I contacted him about a concern or More

by Yolanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
January 11, 2015

I will buy another Mercedes-Benz from Darrin Cline Purchasing my new GLK Diesel from Park Place Grapevine was a fantastic experience! Darrin Cline made the whole event effortless, along with the suppor More

by lazysfarmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 22, 2014

great service. a dealership like no other. the entire staff was friendly. They made the whole car buying experience easy and hassle free. They worked with us and made it an experience to rememb More

by gold4theflame
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 03, 2014

Amazing First Car Experience I was absolutely thrilled to find the tahoe I've been wanting for years through Darrin....2 years at that, that Darrin hung on to the search for me an More

by ahendry89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 30, 2014

Good Experience I first encountered John by chance, when I was getting my GLK washed one day at the Grapevine Park-Place dealership. He approached my mom and I one as More

by Allison S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Baskin
Dec 02, 2014 -

Mercedes-Benz of Grapevine responded

Allison and Victoria, we are so happy to hear that your experience at Park Place Motorcars Grapevine exemplified our “Experts in Excellence” motto. We’re glad that John has done everything in his power to make the purchase of your mother’s GLA outstanding. We’re certain that your mom with love her new Mercedes-Benz GLA and her Park Place ownership experience. If there is anything else you need, please do not hesitate to reach out to us.

November 29, 2014

New car experience I recently purchased a ML350 from Phillip Edwards. He was extremely helpful and very nice to work with. He stayed extra hours at work to help my fam More

by ash_krebs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Edwards
November 03, 2014

Best Purchase Experience So Far (ML400) I can't say that I enjoy purchasing cars but this was as good as I can reasonably expect. Most of the transaction was handled over the internet since More

by ahramsay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wickham, Lance Oujesky
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