Mercedes-Benz of Grapevine

John Baskin is the greatest no-pressure salesman, I have met Our experience was hassle/haggle free. John Baskin exceeded our expectations and went to great lengths to make sure we had what we wanted and needed. Our experience was hassle/haggle free. John Baskin exceeded our expectations and went to great lengths to make sure we had what we wanted and needed. Excellent and trustworthy human being, very personable. Thank you, John and may God continue to bless you. More

THE BEST EXPERIENCE!!! John Baskin is a really good sales man. He has been with the company for many years and he knows how to treat customers. He was really patient with us John Baskin is a really good sales man. He has been with the company for many years and he knows how to treat customers. He was really patient with us even though we changed our mind a couple of times. He helped us make the right choice. He treats you with respect and makes you feel that you're VIP. Thank you John for helping us! I really love my new car!!! More

No Pressure and great experience Russ made my purchase feel so comfortable that it was a pleasure doing business with him and the dealership. No pressure, offered me lots of options a Russ made my purchase feel so comfortable that it was a pleasure doing business with him and the dealership. No pressure, offered me lots of options and then followed up to make sure things were what I thought they would be after I had my car. More

Darrin Cline & Park Place Grapevine were incredible! I went into Park Place Grapevine without expecting much because I had very particular requests, but let me tell you Darrin Cline made miracles happen! I went into Park Place Grapevine without expecting much because I had very particular requests, but let me tell you Darrin Cline made miracles happen! Within the first hour there, Darrin had a car that not only fit my pricing requirements but also my year & mileage requests. The customer service was impeccable and exceeding every expectation I had. I left that day with the car of my dreams and the follow up by Darrin & Park Place was wonderful! Most of my car sales experiences in years past have been bad at any other dealership, but this has definitely changed my feeling towards car buying. Thank you Park Place Grapevine, and especially Darrin for making this such a great experience, we can't wait to come back again! More

FABULOUS EXPERIENCE! Our experience at Park Place exceeded our expectations. Taylor Brown went above and beyond to make sure we received the best care from the first time Our experience at Park Place exceeded our expectations. Taylor Brown went above and beyond to make sure we received the best care from the first time meeting him. He made purchasing our Volvo XC90 from your dealership so easy. Everything we were thinking about, he would mention it. He was always ahead of the game. We were very nervous going to a used vehicle, but he assured us we were getting a great vehicle with great service. He definitely put my mind at ease. We have had the vehicle for a few days, and have not had any regrets on anything. We appreciate the level of service given by him and your finance manager Sean Hays. They knew our needs and met them in every way. This was an amazing experience and hope to do business with Taylor Brown again. Taylor, you are an amazing salesman and I wish you all the success you deserve. Park Place is absolutely blessed to have you. More

Great experience! First time buying a car by myself . Great experience , Kurtis was very knowledgeable and helpful. Went to other places before , no one was as good as First time buying a car by myself . Great experience , Kurtis was very knowledgeable and helpful. Went to other places before , no one was as good as this. So glad I was able to close a deal with them. More

Best Customer Service in Texas! John, Matt and Darryl made the entire car buying process painless. There was no hard sell or pressure. They let the cars sell themselves and answere John, Matt and Darryl made the entire car buying process painless. There was no hard sell or pressure. They let the cars sell themselves and answered every question that I could think of. After the sale they called to make sure I was happy with my purchase and thanked me for my business. Park Place Mercedes Benz apparently only employs smart, friendly and ethical people. I would gladly buy another car from this dealership. More

Excellent Smooth Sale Experience I purchased my second mercedes from Park Place Grapevine. Every bit of research and stress leading up to my decision was instantly rewarded when I be I purchased my second mercedes from Park Place Grapevine. Every bit of research and stress leading up to my decision was instantly rewarded when I began my buying process with Robert Counter from Park Place Grapevine Mercedes. From our first encounter over the phone when I was just inquiring about the Mercedes CLS 63 AMG, to our latest, has exceeded my expectations of customer service and has been truly remarkable. My experience from beginning to end was friendly, genuine, professional, and handled with a real sense of transparency and attentiveness. I could not be happier with my purchase and I will be enthusiastically recommending Robert and Park Place Mercedes Grapevine to friends and contacts. The service so far has been impeccable. Robert even brought a technician to my house to program our garage door openers for us. We love the car and are considering getting an ML 550 because my wife loves the loaner she is driving right now. Most of my car sales experiences have been negative, but this has changed our feeling towards the car buying experience. Once again, we thank all of you for your kindness and professionalism. More

Excellent Experience Everyone at Park Place made my leasing experience so easy and quick. The minute we walked into the dealership we were greeted and asked if we needed a Everyone at Park Place made my leasing experience so easy and quick. The minute we walked into the dealership we were greeted and asked if we needed any help. Our salesperson, Robert Counter, was extremely helpful and friendly throughout the whole experience. He helped me feel comfortable with not only the car I chose but also the price paid. The finance team was also very helpful and made it a smooth process. I will definitely return to Park Place in Grapevine. I leased a 2014 ML350 and love everything about it! More

John Baskin I have throughly enjoyed my buying experience with John Baskin. He moved the process along and did not waste my time. He knows the automobiles he is s I have throughly enjoyed my buying experience with John Baskin. He moved the process along and did not waste my time. He knows the automobiles he is selling and offered excellent insight into Mercedes Cars. Our Car was delivered on time and John went overboard to help me surprise my wife with her new MB. John has followed up with us several times to insure everything with the car was meeting our expections. He was very helpful when my wife came in to learn about the features on her car. I would recommend John to my friends and family, I will prbably purchase another car from John in the future. More