Mercedes-Benz of Grapevine

Excellent Smooth Sale Experience I purchased my second mercedes from Park Place Grapevine. Every bit of research and stress leading up to my decision was instantly rewarded when I be I purchased my second mercedes from Park Place Grapevine. Every bit of research and stress leading up to my decision was instantly rewarded when I began my buying process with Robert Counter from Park Place Grapevine Mercedes. From our first encounter over the phone when I was just inquiring about the Mercedes CLS 63 AMG, to our latest, has exceeded my expectations of customer service and has been truly remarkable. My experience from beginning to end was friendly, genuine, professional, and handled with a real sense of transparency and attentiveness. I could not be happier with my purchase and I will be enthusiastically recommending Robert and Park Place Mercedes Grapevine to friends and contacts. The service so far has been impeccable. Robert even brought a technician to my house to program our garage door openers for us. We love the car and are considering getting an ML 550 because my wife loves the loaner she is driving right now. Most of my car sales experiences have been negative, but this has changed our feeling towards the car buying experience. Once again, we thank all of you for your kindness and professionalism. More

Excellent Experience Everyone at Park Place made my leasing experience so easy and quick. The minute we walked into the dealership we were greeted and asked if we needed a Everyone at Park Place made my leasing experience so easy and quick. The minute we walked into the dealership we were greeted and asked if we needed any help. Our salesperson, Robert Counter, was extremely helpful and friendly throughout the whole experience. He helped me feel comfortable with not only the car I chose but also the price paid. The finance team was also very helpful and made it a smooth process. I will definitely return to Park Place in Grapevine. I leased a 2014 ML350 and love everything about it! More

John Baskin I have throughly enjoyed my buying experience with John Baskin. He moved the process along and did not waste my time. He knows the automobiles he is s I have throughly enjoyed my buying experience with John Baskin. He moved the process along and did not waste my time. He knows the automobiles he is selling and offered excellent insight into Mercedes Cars. Our Car was delivered on time and John went overboard to help me surprise my wife with her new MB. John has followed up with us several times to insure everything with the car was meeting our expections. He was very helpful when my wife came in to learn about the features on her car. I would recommend John to my friends and family, I will prbably purchase another car from John in the future. More

Outstanding service John Baskin is an outstanding sales person. Having been in the military John knew about preplanning and execution of plans. John insured all aspects John Baskin is an outstanding sales person. Having been in the military John knew about preplanning and execution of plans. John insured all aspects of the purchase went off with precision. I would recommend anyone looking to make a purchase of a Mercedes go to Park Place in Grapevine and ask for John Baskin. More

AWESOME Experience!!!!! It was the Best Experience ever in purchasing a car. Marty Marshall was very Professional, Knowledgeable and Extremely helpful in purchasing the vehi It was the Best Experience ever in purchasing a car. Marty Marshall was very Professional, Knowledgeable and Extremely helpful in purchasing the vehicle!!!!!! There was never any pushing to buy, rushing or hard sell technics!!!!! Just an Overall "Awesome Experience"!!!!! Thanks Marty!!!! It was so Awesome, I bought a second vehicle from him 45 days later!!!!!! More

Great Experience Great Quality , Service was outstanding. My salesman was very knowledgeable and helped me over and beyond my expectations. I will definitely recommen Great Quality , Service was outstanding. My salesman was very knowledgeable and helped me over and beyond my expectations. I will definitely recommend this dealer to friends who want a quality vehicle without complications. Thanks Sam Turner and Park Plaza! More

Excellent experience buying new E-350 Don Vaughan has been our sales person twice. The first time was eight years ago. Don sold us that car, too and he remembered our name when we saw him Don Vaughan has been our sales person twice. The first time was eight years ago. Don sold us that car, too and he remembered our name when we saw him at Park Place this May. He made both auto purchases as pleasant as they could possibly be. He has been with Park Place for many years and he is an excellent representative for the dealership. We would urge anyone considering the purchase of a Mercedes to contact Don Vaughan. More

Great car buying experience! Taylor was a delight to work with. He made this one of the best car buying experiences I have had. Taylor's experience with Mercedes was apparent. Taylor was a delight to work with. He made this one of the best car buying experiences I have had. Taylor's experience with Mercedes was apparent. He knew the car I was looking very well. I recommend Taylor every chance I get and I will call him when I am ready to replace my E-Class. Thanks Taylor! Linda Casey More

EXCELLENT CUSTOMER EXPERIENCE!!!! First time buyer at the Park Place Motorcars – Mercedes-Benz Grapevine. Taylor took every opportunity to answer questions and make my wife and myself First time buyer at the Park Place Motorcars – Mercedes-Benz Grapevine. Taylor took every opportunity to answer questions and make my wife and myself feel comfortable. Never once did I feel the pressure of what or when I was going to make a purchase. Taylor actually took the time to meet us at another dealership (a sister company) to help us look at and test drive some additional choices. We ended up driving back to Grapevine at 6pm to look at one last option and the Grapevine team worked with us until almost 9PM to wrap everything up!! I look forward to my next MB purchase with Taylor!! More

Excellent service I was referred by a co-worker on the quality of customer service at the dealership and the service was great. I wasn't pressured and given honest fee I was referred by a co-worker on the quality of customer service at the dealership and the service was great. I wasn't pressured and given honest feedback on the pro's and con's of the selection. I would refer them to a friend as well. More