Mercedes-Benz of Grapevine

Bassem was an outstanding consultant who looked out for our best interest and successfully completed the sale due to his professionalism, courtesy, honesty, and of course the quality of the product he was our best interest and successfully completed the sale due to his professionalism, courtesy, honesty, and of course the quality of the product he was selling. I would highly recommend him to any client who is interested in purchasing a Mercedes. More

Visit started with Debbie in service. I wanted to know when my warrantee on my 08 CLK was running out. She printed off the information I needed and provided me with extended warranty package. I looked a when my warrantee on my 08 CLK was running out. She printed off the information I needed and provided me with extended warranty package. I looked at the pricing for the extension and asked her about who in Pre-owned sales she would recommend. (She knows me very well and the type of personality I have). She recommended Robert and actually went out of her way to find him and introduce me to him, even though she was off the clock and was actually heading home when I engaged her. I told him situation and that I was just exploring options, and could he give me an idea of what he could put me in the price range I was comfortable at and in a car that fit my criteria. He told me the dealership had just taken a car in off of a lease and that it was tricked out, (one of my criteria). He pulled the car out of detailing showed it to me, we drove it and of course it was just what I wanted, but was it in my comfort zone; price wise? He worked the numbers, gave me a very fair deal on my trade, got me a very low percentage loan and was about 5 dollars a month more than where I wanted to be. He took the paperwork came back and had shaved $5.00 or $6.00 off the monthly payment I would have to be making, if I brought the car. At NO TIME did I ever feel pressured or trapped. He was awesome and it was very apparent that our exchange was all about me and me being please and it was not about him making a sale or quota. I can honestly say that I don't think I would have purchased a car that day, if it were not for Robert. Moving on to John in Finance. At the time I met John I was getting very frustrated because Finance was back-up and I had to wait. Of course when I met him he took the brunt of my frustration. He was gracious and apologized and we started the closing process. Again a great guy. Very personable and within minutes I was back in control and had forgotten about my frustration. He executed the paperwork, gave me some options to consider purchasing, I told me "not interested" and when I got to the 2 year extended warranty option and I said "not interested" he talked to me almost like a friend and suggested I reconsider. I still told him no, not because of his logic, but because of price. Well he then did something I didn’t expect and lowered the price on the extended warrantee option (I hope he doesn’t get fired for doing this). He knew he had kept me beyond my comfort zone and made an appointment to see me on the next business day to purchase the warrantee at the price he told me. When I when showed up at my appointed time, he was there and focused only on me. He is really a super guy and again I left with the impression that this dealership is first class and they have the customer in mind and selling cars is secondary. Debbie by the way has been my service rep on my prior Mercedes and will be my rep on the new (preowned) car I just purchased. I do not have words to explain what a wonderful experience I had (yes even given the extended wait time in Finance). I am not a real easy guy to please, and I'm very critical of customer service; your team, at least the folks I worked with, hit the ball out of the park. More

I have been a customer of Park Place for many years. My experience with the entire sales force, finance officers, and management has always been more than I have ever received at any other dealership. The experience with the entire sales force, finance officers, and management has always been more than I have ever received at any other dealership. They are always prompt, friendly and very easy to work with. Any time that I have a question or concern, they are quick to resolve any issue that might come up. Over the past several years with the people at Park Place, I have had the opportunity to develop what I consider friendships with the staff. I would highly recommend Park Place to anyone considering a Mercedes purchase. More

This is my 12th Mercedes in 8 years and I been taking care of every time. I am waiting to be asked to feature in a ParkPlace Ad..Hint! care of every time. I am waiting to be asked to feature in a ParkPlace Ad..Hint! More

Corey Bedford accomplished the MISSION IMPOSSIBLE in finding the vehicle we wanted after two other dealerships in town gave up trying. Not only that, he offered the best trade in value for my used car a finding the vehicle we wanted after two other dealerships in town gave up trying. Not only that, he offered the best trade in value for my used car and the bottom sale price at INVOICE for the new vehicle. How can anyone beat that?! It was a great pleasure to work with him, the most forthright and hardworking salesman I have ever encountered. Mani Bala, MD More

Nigel et al were very helpful during the decision making and sales process and continue to be most helpful and informative relative to answering my ancillary questions about features in the care. A wonderf and sales process and continue to be most helpful and informative relative to answering my ancillary questions about features in the care. A wonderful experience working with you folks! More

There are quite a few grievances I have had with my overall experience at your dealership. Below I list some of my main complaints: First, on the day that my husband and I signed our lease contract, overall experience at your dealership. Below I list some of my main complaints: First, on the day that my husband and I signed our lease contract, we were told that our desired model was not available and thus we returned home with no car. However, I now recall that Phil claimed we were required to start making payments for the seven days we were without our car. While we willingly complied, I am now uncertain as to whether this is generally required of all leasing customers. Second, when my husband and I showed up for our appointment a week later to pick up our car (which we were promised would be available by then), the dealership presented us with the wrong car and we were therefore forced to loan that car until our car would finally be ready. Then, when we went back to the dealership for a third time another week later, we found out that the dealership had charged us more than we were supposed to pay based on the invoice. Phil initially denied that there had been any mistake and only changed the numbers when I pulled out the invoice to show him the discrepancies between the numbers there and those on the contract. We then had to wait at the dealership for at least another three hours until a new contract was drawn up and prepared for us to sign again. Third, when we finally drove our new car home, we discovered that at certain angles under the sunlight, there was a layer of paint that was visible and covered the entire exterior of the car. We drove our car back to the dealership only to be questioned by Phil and your maintenance staff about where we had driven or parked our car recently. I was and am quite angered at this line of questioning and implied suspicion that we had somehow caused some sort of paint to coat our car and were then deliberately taking advantage of the dealership's services. First, it is completely impossible that we or some building's paint could have coated our car because the layer of paint on the car was of uniform layer all over the exterior (something that could not have been caused by human or natural forces after we had taken possession of the car). Second, my husband and I have very routine places we drive to every week and we've never had an issue of paint somehow falling on our other car. Finally, to my dismay, after finally driving the car back again this time, I have discovered that spots of the layer of paint are still visible on my car, demonstrating to me that your maintenance staff did a careless job in cleaning it off. However, I have seriously been fed up by the numerous mishaps that have occurred and the numerous trips I have had to make to the dealership and thus do not wish to return to get the paint completely cleaned off anymore. I have been polite and courteous throughout, but I don't think I was returned the favor. Lastly, every reminder email I have received from Phil has only listed my husband's name in the greetings section. My name is completely disregarded throughout the message though the email address is wencliu57@gmail.com and my husband (James) and I had clearly indicated that I was to receive all emails. I just believe this to be quite disrespectful. I do not believe I will recommend this dealership to friends and family and will not return myself. More

Doug and everyone else at the Mercedes in Grapevine were wonderful to work with. They made getting a new car painless and pleasurable! Thanks to all! wonderful to work with. They made getting a new car painless and pleasurable! Thanks to all! More

My experience with Park Place Motors was by far the best car-buying experience I have ever had, hands down. From the moment we walked into the door, the staff was cordial, attentive to our needs, and were car-buying experience I have ever had, hands down. From the moment we walked into the door, the staff was cordial, attentive to our needs, and were never pushy. I never felt that we were pushed to purchase a vehicle and/or options that we weren't interested in, and Philip was able to answer our questions and treated us in a respectful manner. I have always dreaded dealing with car dealers in the past, whether it was for sales or service. Now, it is a pleasant experience - all of the staff is friendly and knowledgeable, the dealership itself is clean, neat and organized with many unexpected amenities available, and their attention to every aspect of the business at hand is detailed, accurate and cordial. More

We have been clients of Tony Bedford"s since We have been clients of Tony Bedford"s since purchasing our first mercedes in 1994. He always has had our best interest at heart and we are confiden We have been clients of Tony Bedford"s since purchasing our first mercedes in 1994. He always has had our best interest at heart and we are confident he is taking good care of us in every way. In fact, Tony knows our likes and dislikes so well, he had our car picked out for us and the financing arranged when we walked in the door. He simply pointed to the car he knew we would love, and we looked no further. We have always received exceptional service from Tony and everyone serving usdoneymac at Park Place. More