Mercedes-Benz of Grapevine

Everyone was very friendly. Phillip Edwards was great. He answered all of my questions. He allowed me to test drive all the cars I was interested in. He really helped me negotiate a great deal. I would He answered all of my questions. He allowed me to test drive all the cars I was interested in. He really helped me negotiate a great deal. I would highly recommend Phillip to my friends and family. More

This is my second Mercedes over 4 years-the first one was with Ewing (Mercedes of Plano) 4 yrs back and what a difference between the overall service and experience this time around. Park Place Grapevine's with Ewing (Mercedes of Plano) 4 yrs back and what a difference between the overall service and experience this time around. Park Place Grapevine's Internet Sales Manager Corey Bedford was such a pleasure to work with. I told him what my budget was, what I wanted and what I wanted to trade in and explained why I thought that was a reasonable offer. He called me in to evaluate my trade, and within 45 minutes had options for me based on cars they had. There was absolutely no sales pressure during these discussions. He treated me with respect, always listening to why I was asking for what I was, and was my advocate in working up options with his management that would meet my needs. After the initial 45 minute meeting with him, the rest of the negotiations were done over the phone/text/email. When we agreed on a car and price, all the paperwork was done without me being there and all I had to do was come in for an hour to sign the paperwork, give my old car and pick up the new one. The first price they offered was also very fair, and not the games others play of coming in with a ridiculous first offer, and then working down from there. I just feel that dealers that play the typical car sales negotiations are insulting the intelligence of their customers, and Park Place does NOT do that. Corey Bedford was my sales manager who was absolutely wonderful to deal with-honest, straightforward, and one that would listen to what I was asking for. Their financing manager also was the same-though he described what add on options were available to me, there was absolutely no pressure. And even though I reviewed it prior to accepting the deal, their dealer fees that typically are added to the price were very reasonable-that is another pet peeve of mine when dealers nickel and dime you for copying fees, and other vague fees, but not Park Place. Thank you Park Place for making this such a pleasant experience on all fronts-I would very strongly recommend them. More

The sales team were very honest when it came to answering all of my questions. They also stuck to trying to selling me what I wanted, not what they had on the lot. In addition, the whole team was very frei all of my questions. They also stuck to trying to selling me what I wanted, not what they had on the lot. In addition, the whole team was very freindly. Lastly, it was a very nice facility, what I would expect from a fine Mercedes-Benz dealership. More

For me, buying a car is normally not a good experience; but the experience I had at Park Place was wonderful. They truly work with you - which is not the case at most dealerships. They made buying a car but the experience I had at Park Place was wonderful. They truly work with you - which is not the case at most dealerships. They made buying a car a pleasant experience. More

I can't speak highly enough about my car buying experience at Park Place Mercedes in Grapevine. In fact, since I purchased my car yesterday, I've already told several friends about it. This was m experience at Park Place Mercedes in Grapevine. In fact, since I purchased my car yesterday, I've already told several friends about it. This was my first time to do business with Park Place and they managed to change my age-old perception of the car dealership. Joey Edwards was professional, helpful and informative in reviewing with me model options and features. We test drove several different cars before I made my final selection. The Certified Pre-Owned car I settled on was in immaculate condition. The price was below Edmund's True Market Value. I was never rushed, never pressured. The purchase process was painless and efficient. Mike in Finance helped me complete my financing swiftly and get me on my way. This was easily the smoothest car purchase I have ever made. I would even use the word 'enjoyable'; a word I would never have associated with buying a car, until now. They've got it down. I'll be back. More

Big props to Chris Standford and Doug Prince for finding the car that most suited my needs and finding the financing package that was the most helpful to my family and me. They took the time to explain the the car that most suited my needs and finding the financing package that was the most helpful to my family and me. They took the time to explain the pros and cons of each decision I had to make regarding the purchase and they gave me the time to come to my decision while still feeing comfortable. My car hadn't yet been certified and they took extra steps to make sure I had a loaner car so that my life would not be affected by a lack of transportation. Chris especially went out of his way to help me by allowing me to use his demo car so that my wife and I could go to lunch to discuss the purchase. It is this kind of exceptional service that will make me comfortable in recommending Park Place to any new car buyer. Thanks, guys! More

My wife and I were looking for a new vehicle for her to drive. Mercedes was always at the top of the list for value, safety features and comfort. David was very helpful and patient with us. He worked wi drive. Mercedes was always at the top of the list for value, safety features and comfort. David was very helpful and patient with us. He worked with us to find the exact SUV that we were looking for. We love our new car and appreciate everything David did for us. Thanks for everything. Sincerely, Eric Feleciano More

Sales staff was professional, easy to work with, and very accomadating. The purchase process was quick and there was very little sale "pressure". If you know the market value of the vehicle you want and make accomadating. The purchase process was quick and there was very little sale "pressure". If you know the market value of the vehicle you want and make a decent offer, buying a car from this dealer can be an easy process. More

I just purchased a vechicle from the Philip in July of 2011 and shortley after I found out I was pregnant. I informed Philip of the upcoming baby and advised him that I would be needing a larger car. He 2011 and shortley after I found out I was pregnant. I informed Philip of the upcoming baby and advised him that I would be needing a larger car. He was very proactive in helping find the car that was right for me. He was very patient during my decision making process. Philip and Chris made this a very smooth transaction. Being 8 months pregnant, I really apperciated the extra time and effort that Philip put forth to make sure that I was taking care of. This was my third purchase from this dealership and I look forward to making my fourth purchase. I pray that Philip is still on staff when the time comes. More

I was working with Andy with my previous Mercedes. He introduced me to Philip because I mentioned I wanted to get a new vehicle. Philip and Andy are great guys to work with. This dealership has the bes introduced me to Philip because I mentioned I wanted to get a new vehicle. Philip and Andy are great guys to work with. This dealership has the best service. I have been to other dealerships and the service at this Mercedes dealership is the best. Philip is very awesome and even checks up on me even after I purchased the vehicle. He actually made an effort to know who I am and knows about me personally so I am not just an ordinary customer. I don't even know how to express how great the service is and how great this dealership is. I just know that Park Place Mercedes has my business for life. I will always get my vehicles from this dealership. I highly recommend "Park Place Mercedes in Grapevine, Texas" to everyone I know! More