Mercedes-Benz of Grapevine

Marco did an excellent job explaining the car leasing process and the associated costs. He answered all of my questions and addressed my concerns with patience and clarity. When it came time to transitio process and the associated costs. He answered all of my questions and addressed my concerns with patience and clarity. When it came time to transition to co-signing with my mom, Marco was incredibly helpful in guiding us through what that involved. His professionalism and thorough explanations made the entire experience smooth and stress-free More

Excellent Car Buying and Trade-In Experience! It was a great experience overall! Tom Lim was my salesman, and he took the time to carefully and intentionally listen to my needs before recomme It was a great experience overall! Tom Lim was my salesman, and he took the time to carefully and intentionally listen to my needs before recommending the best car for me. He made both the trade-in and purchase process smooth and enjoyable, and I truly appreciated how detailed he was in explaining the terms I needed clarity on. Thank you, Tom, for making the entire experience seamless and stress-free! More

The staff at Mercedes-Benz were professional, knowledgeable, and made the car buying experience seamless and enjoyable. Highly recommend! knowledgeable, and made the car buying experience seamless and enjoyable. Highly recommend! More

Chase was extremely helpful with the purchase of our used vehicle. He provided all the information we needed without any pressure tactics. vehicle. He provided all the information we needed without any pressure tactics. More

The experience was extraordinary- I wish everyday could be as much fun! Thank you Ricky, Matt and Marco! be as much fun! Thank you Ricky, Matt and Marco! More

Tom was fantastic and very professional! We appreciated his knowledge and expertise on all of the cars we were looking at … which made it so easy to make a decision! We both love my new car We appreciated his knowledge and expertise on all of the cars we were looking at … which made it so easy to make a decision! We both love my new car and couldn’t be happier! Thank you again to Tom Lin for everything! If we could give him more stars we would! Sincerely, Don & Kim Himes More

I walked in knowing one thing for sure: I loathed Mercedes, but I wanted a car with power, style and something that didn’t break the bank. But beyond that, I was torn—trying to balance affordability Mercedes, but I wanted a car with power, style and something that didn’t break the bank. But beyond that, I was torn—trying to balance affordability with aesthetics, practicality with style. My preferences were broad, my decision-making messy, and I wasn’t sure how to narrow it all down. That’s where Marco came in. He didn’t just sell cars—he listened, patiently and thoughtfully, like a car psychologist. He asked the right questions, never rushed me, and gently guided me through a funnel of clarity. Every time I added a new “maybe” or changed direction, he recalibrated with kindness and precision. He was also incredibly patient with my husband, who joined the process by phone. Even with the added layer of remote communication, Marco stayed calm, clear, and respectful—making sure both of us felt heard and supported. What truly stood out was how kind and pressure-free the entire experience was. He created space for me to explore, reflect, and ultimately choose a car that felt like *me*. No pushy tactics, no rushed decisions—just genuine care and expertise. By the end, I wasn’t just driving away in a car—I was driving away in MY car. The one that fits my lifestyle, my taste, and my values. If you’re navigating a sea of options and want someone who can help you find your way with grace and skill, this is the person you want by your side. His knowledge level is beyond expectations and he takes his time. I was never a fan of Mercedes—but I am now. And most likely, I will be for life. The customer service was that seamless, I will most likely only work with Marco moving forward and I would highly recommend him to any family, friends or colleagues. More

We recently purchased our new Mercedes from Mr. Basel Abbas, and we couldn’t be happier with the experience! From the very beginning, Mr. Basel was incredibly patient, professional, and genuinely c Basel Abbas, and we couldn’t be happier with the experience! From the very beginning, Mr. Basel was incredibly patient, professional, and genuinely caring. He took the time to explain every detail, answer all our questions clearly, and made sure we felt comfortable with every step of the process. What impressed us most was his honesty, transparency, and warm attitude — he never pressured us, but instead guided us with true expertise and kindness. Thanks to him, everything went so smoothly, and we found the perfect car that fits our needs beautifully. If you’re looking for someone you can trust and truly enjoy working with, we highly recommend Mr. Basel Abbas. He’s one of the best sales consultants we’ve ever met, and we’re so grateful for his support! Thank you so much again, Mr. Basel, for your amazing service and positive energy — you made this experience unforgettable for us! 🙏✨ More

We have worked with several other Mercedes dealerships in the area and were pleasantly surprised overall by the level of service we received at Avondale. From trade in to purchase, our experience was seamles the area and were pleasantly surprised overall by the level of service we received at Avondale. From trade in to purchase, our experience was seamless and Tom was especially accommodating. More

Everyone I talked to was very helpful and respectful. Tom my sales guy made my car shopping experience the best anyone can possibly ask for, returned calls in a timely manner and showed great professiona Tom my sales guy made my car shopping experience the best anyone can possibly ask for, returned calls in a timely manner and showed great professionalism. Grapevine Mercedes dealership will be at the top of my list when shopping for another vehicle. More