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Mercedes-Benz of Grapevine
Grapevine, TX
2,018 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle.
At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
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Showing 2,018 reviews
April 13, 2022
I have always said that mistakes will happen, but the key is how you handle them! Yes, there was an issue but this dealership stepped up to the plate, and made it right. I had sat in the service department f is how you handle them! Yes, there was an issue but this dealership stepped up to the plate, and made it right. I had sat in the service department for about an hour and didn't even get what I needed done, and yes I had an appointment. I just needed to get a replacement key. The service manager called me personally and kept following up to make sure the situation was rectified. These guys, came to my house, so no more of my time was wasted, and then didn't charge me for the replacement key. I was so upset, at the time, that I had told my husband I wasn't going to buy another Mercedes. Well, this situation changed my mind completely!! Thanks to everyone over there who helped to get me my key! More
by shelly.wheeler
Employees Worked With
Sorry Im bad with names, the service manager and then he sent a young man to do the work.
April 10, 2022
Kelsey Hatfield and the rest of the MB Grapevine team were excellent to work with and made the car-buying experience painless and exciting! As a first-time buyer I was very impressed with Kelsey's abilit were excellent to work with and made the car-buying experience painless and exciting! As a first-time buyer I was very impressed with Kelsey's ability to answer all of my questions clearly and take any mystery out of the process. I look forward to continuing to use Kelsey and the rest of the team as an invaluable resource to get the very most out of my car. I could not be happier with my choice - if you're looking for a Mercedes, look no further! More
by lsh222
Employees Worked With
Kevin Henochowicz, Kelsey Hatfield
April 06, 2022
This is the first time I am working with Avondale and the experience was awesome. I worked with Bria and she was outstanding. When we went to pick-up the vehicle she already lined everything ready to go. We experience was awesome. I worked with Bria and she was outstanding. When we went to pick-up the vehicle she already lined everything ready to go. We just need to sign couple of papers and and the car is ready to drive out. Great dealership and Bria is outstanding. More
by Dipin
Employees Worked With
Bria Harrison
April 05, 2022
Doug was great and fantastic to work with. Dealership was friendly and helpful. Will definitely always go there first! Dealership was friendly and helpful. Will definitely always go there first! More
by Kjirovec
Employees Worked With
April 04, 2022
Marty was fantastic! Great customer experience He guided all the way through the process of getting g my new car. He was very helpful and recommend him as your next sales Great customer experience He guided all the way through the process of getting g my new car. He was very helpful and recommend him as your next sales person. More
by cynscruggs40
Employees Worked With
Marty Marshall
April 04, 2022
Marty was great. We enjoyed designing our S585. It Is a beautiful car. Will take us awhile to learn all the functions. Only negative is dealership didn’t give us one We enjoyed designing our S585. It Is a beautiful car. Will take us awhile to learn all the functions. Only negative is dealership didn’t give us one penny of a discount on anything. Kind of surprising when we spent $140,000 More
by sarmstrong
Employees Worked With
Marty Marshall
March 30, 2022
Kelsey was fantastic in all of her interactions - she was always forthright, willing to help and extremely gracious and polite in all her conversations. She always made me feel comfortable and came across as always forthright, willing to help and extremely gracious and polite in all her conversations. She always made me feel comfortable and came across as the knowledgable person you want to deal with when buying a car. Great person to work with! More
by Vikas G
Employees Worked With
Kelsey Hatfield
