Mercedes-Benz of Grapevine

We ordered a new GLE 4Matic last November from MB of Grapevine. The car arrived in February 2022 with all the options we ordered, no errors just like we wanted, We were aware of the time it was going to Grapevine. The car arrived in February 2022 with all the options we ordered, no errors just like we wanted, We were aware of the time it was going to take for manufacturing and delivery. It was beautiful inside and out and within the time frame we were promised. Bria Harrison helped us during all the purchase process, even with financing.I liked how they do it, the sales person was the only contact we had, as opposed to having to deal with the finance manager separately. She was clear and straight forward since the beginning with the cost of options and the final price of the car was what we were expecting. No hidden fees or any tricks to get more money from us. Additional service options and warranties from the dealership were offered to us but no pressure, or intimidating stories at all. We answered yes or no to those and that was it. In summary, it was a very positive experience to buy from them. It is the first MB in our family so now all we need is the car to be reliable so we can keep it and enjoy it for many years. More

We had a great experience - very friendly and knowledgeable. Process was simple and straight forward. Great experience and outcome. knowledgeable. Process was simple and straight forward. Great experience and outcome. More

Dealership was organized, offered competitive pricing and most importantly built trust and kept their commitments. most importantly built trust and kept their commitments. More

Best experience I have ever had at a dealer. No pressure, no games, good deal, Davious best salesmen ever. You can literally buy a car in 30 to 45 minutes and be on your way. This is the way car No pressure, no games, good deal, Davious best salesmen ever. You can literally buy a car in 30 to 45 minutes and be on your way. This is the way car buying should always be !! More

Patient Custermer test drive accompany and explanation of the vehicle. Quick response to customer inquiries all through purchase processing from order placement to vehicle pick up. Effective help of auto the vehicle. Quick response to customer inquiries all through purchase processing from order placement to vehicle pick up. Effective help of auto loan application and approval. Erase customer anxiety with professionalism. Focused and kind after sale follow up customer service. My sales representative was Casey. Thank you so much. More

We contacted David because he gave us a call including an email and txt message when we were inquiring about a car. He is very professional and heloed us the best he could. He is honest and We did not feel p email and txt message when we were inquiring about a car. He is very professional and heloed us the best he could. He is honest and We did not feel pressued. More

Best car buying experience I’ve ever had! Kelsey was super helpful and kept the process super simple. She kept us up to date on everything and made sure we were happy every step of the way. C Kelsey was super helpful and kept the process super simple. She kept us up to date on everything and made sure we were happy every step of the way. Couldn’t have gone any better! More

Very professional. Honor commitments. Very efficient. Clean facility. Wonderful customer service. Great experience. Highly recommend. Honor commitments. Very efficient. Clean facility. Wonderful customer service. Great experience. Highly recommend. More

I loved their communication and easy way of finalizing the work to buy my dream car. All kudos to david! the work to buy my dream car. All kudos to david! More

We received excellent attention, I am so happy. Good job , I recommend to buy car here . , I recommend to buy car here . More