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Mercedes-Benz of Grapevine

Grapevine, TX

Overview
Employees
Reviews
4.9
1,977 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle. At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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1300 Texan Trail

Grapevine, TX

76051

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Showing 1,977 reviews

November 17, 2021

Great customer service, Attentive , prompt This is the Great customer service, Attentive , prompt This is the reason I drive form Mansfield all the way to Grapevine More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thanks, Jay! We appreciate you in making the drive from Mansfield to Grapevine to work with our Mercedes-Benz of Grapevine Service team. We hope to continue to work with you for your future Mercedes-Benz service needs!

November 17, 2021

Kelsey was phenomenal! Her level of service was everything. She went above of beyond to make sure all of our needs were meet. Thank you for everything Kelsey!! More

by Shervonha Taylor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Hatfield
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Shervonha! We love to hear that Kelsey delivered an elevated experience for you at Mercedes-Benz of Grapevine. She always goes above and beyond for her clients. Congrats on your new Mercedes-Benz!

November 16, 2021

Was able to come in, drop it off and within a timely manner it was completed. More

by Mario
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach in service. 5 stars
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Nov 23, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Mario! We are grateful that Zach was able to assist you at our Mercedes-Benz of Grapevine service center. Please let us know how we can best serve you in the future!

November 15, 2021

Worked with Darrin, he was by far the friendliest and most professional salesmen I’ve ever worked with! More

by Acampos4513
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrin Cline
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Nov 19, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are thrilled to hear about your elevated experience at Mercedes-Benz of Grapevine. Darrin is an amazing asset to our team and we're happy you were able to build to trust with him. We are sure he will appreciate the kind words about him! Congrats on your purchase!

November 14, 2021

Quickly response to fix a problem and had a great price with what I needed More

by gregcrowe31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
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Nov 23, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate Andrew's quick response to your problem and hope that everything has been solved with our Mercedes-Benz of Grapevine service team!

November 13, 2021

Quick easy friendly and quick service My advisor get me aware of the progress on the repairs to my car and when I was ready for pick up More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 19, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Dave! Our Mercedes-Benz of Grapevine service team does a great job of communicating with our clients to build trust. We are glad to hear that you had an elevated experience and hope to work with you again in the future!

Nov 27, 2021 -

Dave responded

Most definitely

November 12, 2021

Everyone here is very friendly and professional. Service of excellent proportions with the client in mind. Darrin is an outstanding salesman who had my best interest at heart. No sales pressure, just a perf More

by umad78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrin Cline
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! Darrin and Chris love welcoming new clients to the Mercedes-Benz family and we are happy to hear you joined ours at the Mercedes-Benz of Grapevine dealership. We are ecstatic that you have built trust with us as well. Congrats on your Mercedes-Benz purchase!

November 11, 2021

Consistent superior service and attention to detail have become expected from this dealership and they always deliver. More

by BMLMRL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Delgado
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! Martin is a great Assistant Service Manager and his clients appreciate his attention to detail. Our Mercedes-Benz of Grapevine service department also goes above and beyond to deliver superb work. We hope to work with you again in the future!

November 11, 2021

Great customer service and good Prices plus trustworthy people I recommend to anyone to visit this Dealership More

by 35 minutes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payton Dotson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate your recommendation about our Mercedes-Benz of Grapevine dealership and hope to work with you in the future. Payton is known for his amazing customer service and we are sure he delivered an elevated experience for you as well!

November 10, 2021

I can depend always on exemplary service and advice. I will never leave Park Place unkess Tony Bedford retires. More

by AnnStetson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate your commitment to the Avondale Group, Stanley and Tony!

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