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Mercedes-Benz of Grapevine

Grapevine, TX

Overview
Employees
Reviews
4.9
2,004 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle. At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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1300 Texan Trail

Grapevine, TX

76051

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Showing 2,004 reviews

November 21, 2021

David is a "go the extra mile and beyond guy". I encourage all to go and see him for your next car you will not be disappointed. GREAT Salesmen and GREAT guy! More

by Shelliwiggs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Canales
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Nov 26, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! David definitely goes to great lengths to elevate the experiences of his clients at Mercedes-Benz of Grapevine. We are happy to hear that you built trust with him as well. Congrats on your purchase!

November 20, 2021

Great Service, as always! Communication about what was happening with my vehicle was prompt and complete. More

by WillJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bedford
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that Tony was able to elevate your service experience with an outstanding level of communication. We hope to work with you again in the future at Mercedes-Benz of Grapevine!

November 20, 2021

Exceptional customer service!! Best Dealership in town, worth the drive! Service advisors make you feel confident when dropping off your car for service! Thanks you Mercedes of Grapevine! More

by FordF150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Ellison, Tony Bedford
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate the kind words about our Mercedes-Benz of Grapevine service team, including Stanley and Tony. Thanks for also building trust with our team!

November 18, 2021

Beautiful, clean, luxery environment. Kelsey was a great help and made sure I made the right decision for me. More

by AmberH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Hatfield
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Amber! We are happy to hear that Kelsey delivered an elevated experience for you at Mercedes-Benz of Grapevine. Congrats on your purchase!

November 18, 2021

Charles Lane made this experience at MB so much more relaxing than any other dealerships I've been too because there was never any unnecessary pressure and he helped guide me through the entire proces More

by kasmallwood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! Charles is an amazing Sales Experience Manager at Mercedes-Benz of Grapevine and we are happy to know that elevated your experience as well. Congrats on your new Mercedes-Benz!

November 18, 2021

Kelsey was phenomenal! Her level of service was everything. She went above of beyond to make sure all of our needs were meet. Thank you for everything Kelsey!! More

by Shervonha Taylor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Hatfield
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Shervonha! We love to hear that Kelsey delivered an elevated experience for you at Mercedes-Benz of Grapevine. She always goes above and beyond for her clients. Congrats on your new Mercedes-Benz!

November 18, 2021

Kelsey is very professional and took care of my me during my recent car purchase. I fully recommend her when buying new and used cars. More

by aponte.guillermo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Henochowicz, Kelsey Hatfield
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are sure that Kelsey appreciates your recommendation of her and we are happy to hear that you were able to build trust with her at Mercedes-Benz of Grapevine. Congrats on your new Mercedes-Benz!

November 17, 2021

I always take my car to this location, Mr. Juan Feliciano is very professional and helpful. More

by pbhangoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Feliciano
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that Juan was able to help you and maintains a professional level of service for your Mercedes-Benz needs. We also appreciate that you have built trust with him and our Mercedes-Benz of Grapevine Service department!

November 17, 2021

Was able to come in, drop it off and within a timely manner it was completed. More

by Mario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach in service. 5 stars
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Nov 23, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Mario! We are grateful that Zach was able to assist you at our Mercedes-Benz of Grapevine service center. Please let us know how we can best serve you in the future!

November 17, 2021

Great customer service, Attentive , prompt This is the Great customer service, Attentive , prompt This is the reason I drive form Mansfield all the way to Grapevine More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thanks, Jay! We appreciate you in making the drive from Mansfield to Grapevine to work with our Mercedes-Benz of Grapevine Service team. We hope to continue to work with you for your future Mercedes-Benz service needs!

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